Lazada

Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!

First item i bought from lazada is a filter for a camera, and actually i was expecting some damage(broken glass or whatsoever)... but when the item was delivered, it was in perfect condition(no damage at all), and yeah i was very happy for that, and i started buying more high value item from them and they always deliver it without any damage, so yeah. I love lazada,, btw I bought this items from lazada because i live in province, so its really difficult or impossible to find those kind of items..

I ordered a tablet on 7 May, costing PHP6500. They delivered a set of make-up brushes worth about 50 pesos. I returned it, they processed a voucher refund, so I re-ordered. This time, they delivered a cheap plastic clock. I refused delivery. Since then, I've had two chat sessions, both times they've promised that the cancellation would be processed within 24-48 hours, but it's still showing as "shipping". Right now, I'm in the queue for chat for nobody's there. They seem to have a serious problem handling expensive items, and an even more serious problem handling customer service, now that there are no humans involved at their end.

Have ordered thrice from them already. All transactions went well. Fast delivery. Shipping status updates. Well-handled package.

Most satisfied customers actually don't bother leaving positive feedback. I think it's unfair to just based your decision on what's floating online.

If you're interested to read more about my experience with Lazada, check out my blog post: http://bibiano.io/is-lazada-legit/

Long time Lazada customer, but I'm finished. Within the last year, they've become a haven for shady businesses, many of which advertise themselves as local, but in fact are Chinese with no domestic stock. Where Lazada retailers used to be prompt and direct in response to queries, they are now suspiciously evasive and deceptive, and the poor quality of the products I've purchased in this past year raises questions of widespread deceptive practices among retailers. Additionally, if you are lucky enough to actually receive what you believed you purchased, it is a total crap shoot whether it will arrive undamaged, let alone on time. Kerry, Thai Post and DHL are all reliable carriers, but the rest are horrendous. The worst being Lazada's own LEL, so bad that it changed its name from LEX.

What was once a convenient alternative to big box store shopping is no more. It's a trash operation and not to be trusted. You'd be wise to give it a pass.

I used to love Lazada. The first online store I've ever been comfortable and happy to shop with, I have already made a lot of purchases from them. But lately i discovered their customer service is not good and products sold are of very bad quality. I've bought an air cooler last may 2015 after a few months its already damaged. I've also bought a Samsung LED TV for my mom last april 2015 and yesterday my mother called to inform me that the TV is not working properly. Last july, ordered 2 items, it was a USB LED light, they delivered only 1 item and I have already paid for 2 items. I contacted customer service regarding this but until now the problem has not been resolved. Hands down Lazada. You just lost 1 valued customer.

Flox

Bought a relatively cheap item just to test it (via COD) and what do you know, they fail to deliver! But whatever! Tried again after 2 months and surprise surprise! Still nothing. But fine! Against my better judgement, I tried for the third time after 3 months. Waiting waiting, another month has passed still no order! Hahaha. FAIL.

Customer service is crap. They don't know sh**. They're just gonna tell you generic things like "It's not within our control." "Please go to branch..." Blah blah blah.

I say about 70-80% of the buyers are unsatisfied with this site. But if you really wanna risk it. Go ahead.

First of all, the products arrive late. Their partner LBC is not that good. They got lots of shipment so they're now really slow compared to JRS and other couriers. I hope they provide an option for what brand of courier service. The LBC employees especially in provinces are really impatient. They would update their LBC website as "return order" even if they only tried to deliver it once (which is supposed to be three delivery attempts).

Second, full of misleading and missing information especially on individual sellers, those that are not by Lazada.

Very slow communication. I would not rely on toll-frees because it's not actually toll free. Email support is really slow, takes you almost a decade.

Ordered 2 different style salt lamps, received 2 duplicate ones, both brokened. Called twice to set up return pick up. Pick up did not come at scheduled time, called to find out pick up date has been rescheduled. Did not receive any notification regarding the reschedule. I have no issue with regard to product quality except for they are brokered, but everything else made me not wanting to order from Lazada again. I don't even know how long it will take for them to investigate the incident to get my money back.

POOR service of Customer Care Officers

I ordered 6 items for my company we keep ready money and everything after getting approvals from the finance depart... after 4 days Lazada says seller doen't not have stocks, it very unpleasant that if an items publish on web site with out stock checking. They this online shopping is a fan page... this very important for organization for careless customer care officers and consumer depart in lazada. They didn't even bother about to check customer order. People mistake make company name bad... Specially Thailand Customer care is very slow. You need to give a training. It's looks that Thailand customer care doesn't even like sell items. I need reply... I can prove detail if necessary.

My first ever purchase was successful. Logged my purchase Feb 5th and within 3 working days it was delivered in good condition.

Also kudos to Jeramy (customer service) for always answering my emails.

After reading all the bad comments and reviews I feel paranoid. So I immediately emailed them as also the recipient told me that LBC can not deliver within her area as its out of delivery zone.

Overall I feel satisfied with their service.

Till next time Lazada. And keep it up. Cheers

I saw this STAND FAN that they were selling for about a thousand plus pesos, catch is its buy 1 take 1! Plus additional 10 or 17% discount i think. Then i went to puregold and saw the exact same model for about half the price! The other model is even cheaper!
Buy 1 take 1 my $#*!!

To Lazada P. - its not about the pricing, its about how you mislead people into believing that they can actually get a discount when in fact you are forcing them to buy 2 items at the same time by branding it "buy 1 take 1" when in reality, that amount is actually equivalent to the two items if they purchase it somewhere else, and without the "force buying of two units at the same time"
And yes prices, vary from merchant to merchant but not this much!

This article offers eight actionable tips for smart online shopping. These tips are categorized into two sections:

Prevention tips—how not to get scammed while shopping online, and

After the incident tips—what to do after you've been scammed.

Let's look at each of these sections more closely.

How to Avoid Online Shopping Scams
You review it. Before you buy anything from an online retail store, first run a background check on it. Or more realistically, Google it. See if other shoppers have used it, and critically review their feedback. There are several review sites out there, but a great place to start is the Better Business Bureau. When conducting the review, smart shoppers pay attention to the answers to the following questions:

Then if you already scam report to police.