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There is always a long time waiting for the availability of a customer service representative (CSR) over the phone when you call to their hotline. When someone answers you and give you them the ticket number of your concern/complaint, the same response will you get from them -- "we'll get back to you within 24-48 hours". I already followed up several times regarding the delivery of my order which was already paid. I ordered ETPOP 103 power bank last July 28,2015. One month and 20 days passed, ordered item still not yet receive by the customer. This means that the CSR just take your call but nobody from LAZADA really ACT on your concern.
On the latest call I made, they now offer to refund the amount paid. Sounds ok but the issue remains -- DISAPPOINTMENT, FRUSTRATION for the unfulfilled service/delivery. I ordered the product because I want it and I need it and you cannot bring back the time wasted in waiting. If you cannot fulfill your commitment to your online shoppers, better close your business.
Geronimo E.'s review of Lazada earned 3 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Geronimo, apologies for the delayed response and we appreciate your feedback. Your feedback has been noted and rest assured that we will continue to improve our service to prevent this from happening again in the future. We hope that you'll still consider buying an items in Lazada. Thank you.