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    Lazada

Lazada

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Overview

Lazada has a rating of 1.7 stars from 1,611 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 807th among Electronics sites.

  • Service
    195
  • Value
    177
  • Shipping
    185
  • Returns
    162
  • Quality
    172

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Reviews (1,611)

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Reviews that mention popular keywords

credit card (77) order number (120) delivery date (41) customer care (36) delivery service (17) customer service (291)
Thumbnail of user jram2105
Philippines
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.

Tip for consumers:
It can be difficult to reach customer service on certain days for some reason. They never tell you if customer service is available that day or not

Products used:
Cat food, electronics, food stuff like snacks and soda, clothing, miscellaneous stuff

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2024

Thumbnail of user mckellycagas
Philippines
1 review
0 helpful votes
  • Send Message
June 3rd, 2024

More than 2 weeks now and I still don't have my refund yet! More than 2 weeks since I filed for return after receiving a broken TV. I did multiple contacts already with their customer service and have been lied multiple times. Inconsistent answers and resolution. TV is already dropped off and no one seems to care about my concern anymore. No one will entertain me via chat and they only respond once a day via email. Spoke with seller said they can't do anything on their end. Refund might take another 7 days or more which is very frustrating! LAZADA doesn't care about their customers and only cares about money! Very disheartening considering this is my hard earned money and my first ever purchase with them.

Tip for consumers:
Nothing

Products used:
Nothing

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2024

Thumbnail of user mankand
Philippines
1 review
0 helpful votes
  • Send Message
April 30th, 2024

I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
On 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping@ Lazada.
Their freight company (lex ph) and customer service is so very bad.

Service
Value
Shipping
Returns
Quality

Date of experience: April 30, 2024

Thumbnail of user gabrielm696
Philippines
1 review
0 helpful votes
  • Send Message
February 23rd, 2024

I seldom had problems with lazada's delivery service before. However, in the past few months I have noticed more and more of my orders are being tagged as failed delivery for reasons that are simply untrue. Usual cited reasons are either customer (me) requested to cancel order or that I am unreachable of that I am not at home to receive delivery. These should never have been issues as #1 I've never refused deliveries before and I haven't even received a single call/message from a delivery courier. Let alone, my presence in the apartment was never necessary for a delivery to be completed as the apartment's reception/staff have always received packages on my behalf.

Service
Value
Shipping
Returns
Quality

Date of experience: February 23, 2024

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, gabriel M. We understand your disappointments and we are sorry for what you've experienced.
No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https :// ***/helpcenter/ may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user frenk.osbakk
Philippines
1 review
2 helpful votes
  • Send Message
May 24th, 2023

You get what you order or the money back. Unfortunately, this assertion tends to be a sales tactic only. It appears increasingly challenging to get refunds for fraudulent activities. Protecting scammers interests is the deplorable choice made by Lazada, rather than ensuring customer satisfaction.
This scenario is intolerable, and I implore all individuals to weigh the costs and benefits of conducting business on Lazada's platform. It is wholly unacceptable, as a legal and ethical business operation, to encourage illicit practices and illegal behaviour.

Tip for consumers:
Have often experience that big problem get refund for expensive items. Somtimes no refund at all. Once has to use a lawyer cause expensive.

Products used:
Mechanical, welding, diving,home.

Service
Value
Shipping
Returns
Quality

Date of experience: May 24, 2023

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Frenk O, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user judithl733
Idaho
1 review
1 helpful vote
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January 27th, 2024

I have been a longtime buyer of Lazada products and had not encountered any delivery problems. But lately, all my orders has not been delivered. I will jus get a failed delivery advise and then sorry we can no longer deliver your item. So frustrating with the incompetent, lousy and poor delivery service by couriers assigned. I gave up and decided to buy from a better online store. I don't want to suffer from stress of their lousy service.

Date of experience: January 27, 2024

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Judith L.! We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user cameronq17
Philippines
1 review
0 helpful votes
  • Send Message
November 27th, 2023

A Lenova laptop was bought for a new employee. It died before he could even use it. The seller is not responding and through Lazada system, it says no return warranted... and there is no human to help through Lazada. This is a laptop! Should at least come with a year warranty. What is going on with your scammer website? Need to now see if it can be repaired... order number Order **************

Date of experience: November 27, 2023

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Cameron Q, we're sorry to hear that. Please be advised that you may return the item to us within 7 days (counting starts once order status is Delivered). Pack the item with the complete package, together with the sales invoice, inclusive accessories and attach return label. For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user amauryqrn0
Philippines
1 review
1 helpful vote
  • Send Message
April 29th, 2023

I ordered and had to wait 1 month to get delivered by Lazada. Then they delayed my parcel for 3 days, then no more info but still not delivered. When I contacted them they apologized for the delay but only gave me a 100php voucher to be used. Wtf?
Lazada please contact me and take care of my case properly if you want that I remove this review

Date of experience: April 29, 2023

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Ma'am Amaury Q., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user hieud7
Viet Nam
1 review
2 helpful votes
  • Send Message
March 30th, 2023

If you return and choose the store credit, they will split your total refund amount into many many small amount vouchers, you can only use once for each voucher or you will lose you money, they don't let you combine vouchers. It's a painful experience trying to mix& match items for you order to use vouchers trying not to lose money, it will cost you a lot of time, more and more money in order to use your all your money vouchers. Worst experience ever! Bull$#*! Lazada!

Service
Value
Shipping
Returns
Quality

Date of experience: March 30, 2023

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Hieu D., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user peterd2211
Philippines
1 review
3 helpful votes
  • Send Message
August 23rd, 2023

Scammers proliferate on Lazada. Misleading and deceptive advertisements abound and sellers send worthless substitute items. If you ask for a refund the seller will claim the issue was resolved and Lazada agrees with the seller. Bingo! You are ripped off and Lazada claims to have an easy refund policy. No it's an easy rip-off policy.

Service
Value
Shipping
Returns
Quality

Date of experience: August 23, 2023

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Peter D., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user craigg511
Philippines
1 review
0 helpful votes
  • Send Message
January 2nd, 2024

The product was not delivered. The product was actually probably not ever sent. It was discontinued soon after I ordered it. But Lazada continued to support the seller and deny me a refund. Still they refuse to give me a refund. I will use Shopee next time. Lazada is a scam

Date of experience: January 2, 2024

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Craig G. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, YouTube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user georgeg603
Philippines
2 reviews
9 helpful votes
  • Send Message
May 15th, 2020

Terrible. 5 of 10 items i bought where either junk, or the order was missing items, and in one case an outright scam.
Save your money. Give it too a homeless person at least you will have helped someone.

Tip for consumers:
Dont do it.

Products used:
The delivery bag the stuff came in.so i could throw it in the thrash.

Service
Value
Shipping
Returns
Quality

Date of experience: May 15, 2020

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hello George, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user chiv8
Thailand
1 review
0 helpful votes
  • Send Message
January 7th, 2022

The worst online shopping platform in the whole world. Everyone can sell every trashy stuff. I bought a grey husband pillow that looks neat and clean but what i received is just trash. I don't even recognize it.

Date of experience: January 7, 2022

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir/ Ma'am chi V, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user bef2
Philippines
1 review
0 helpful votes
  • Send Message
April 28th, 2019

No proper training. Can't help me return the product. A video card will require a lot of testing and this idiot doesn't even care to address or escalate my issue. Here's a screenshot that annoys me more.

Date of experience: April 28, 2019

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Be F., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user bob.tuner888
Philippines
1 review
1 helpful vote
  • Send Message
March 29th, 2023
Verified purchase

Lazada has kept disappointing me with items that always end up being fake, with seller home pages that always remain blank and void of any descriptions to who they are and what they prepare to sell. Item descriptions on the very name are not to be believed for most could mislead potential buyers. My personal experience had concluded me having to purchase a fake item, though it was branded to be an original. I will never use this app ever again and at this very moment I am waiting for this horrid item to be picked up by their courier and have me refunded of my hard-earned cash.

Tip for consumers:
Just don't trust me.

Products used:
Action Figure.

Service
Value
Shipping
Returns
Quality

Date of experience: March 29, 2023

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Bob T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user markm996
Philippines
2 reviews
24 helpful votes
  • Send Message
July 6th, 2020
• Updated review

Still no refund from a purchase of a fake product on Lazada Order #**************. On day 75 since I sent the watch back. Customer service is zero and really gives me the impression no one there know what is going on. Buyer beware for Lazada as they will gladly take your money but getting refund even though they guarantee the product is you will play a long waiting time with their games.

Tip for consumers:
Think twice before you buy on Lazada.

Products used:
Genuine Casio

Service
Value
Shipping
Returns
Quality

Date of experience: July 6, 2020

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hello Mark, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Returns and shipping or lack there of
June 2nd, 2020
• Previous review

I made a return to Lazada of a fake (which they allow to be sold on their site) watch. They never even acknowledged they has received the returned item. 7 weeks have now passed but still have not been credited for the Watch, nothing. In the mean time they are having a site-wide sale and promoting there site and the delivery times and back to work after the Quarantine, but when it comes to returning money owed good luck. Shipping with Lazada is another problem and there are many. I purchase a vacuum from Electrolux which sales on their site. I message the store twice after the product was packaged and ready to ship and for 4 days Lazada never picked it up. I have given them till close of business 6-5-2020 or I'm not going to accept and COD shipments I have in the pipeline. About 250 US worth of product. I would not suggest using this site and use the local Shoppe or Amazon
Update 06-23-20 Day 62 of no return on the fake watch I purchased. I'm sure the item has be lost or stolen and Lazada just doesn't want to pay for it. Worst company for getting the truth out of. Really their customer service is a joke. If I was anyone out there with a problem I would send all mail to their main off here in the PH and if no results start writing to the Main office.Net Park Building,
Level 23,5th Avenue,
Bonifacio Global City,
Taguig City 1634,
Metro Manila, Philippines

Start writing to them there.

Notice on the picture of the watch where they guarantied it's 100% original. Took it to a watch store here and it was a fake.

Date of experience: June 2, 2020

Thumbnail of user honeym27
Philippines
1 review
1 helpful vote
  • Send Message
July 13th, 2023

I had the worst experience of my life with Lazada, previously there have been instances where they will show failed delivery with out even coming or contacting me to deliver the goods, I thought may be I am thinking too much not once or twice It happened a lot many times, I tried trusting Lazada again but after what I experienced last week it's the worst, I ordered a pair of heels of Lazada, the delivery date showed 13 of July that gave me a days left to graduation to try it on and see, I I really need to go out when I am sick or not and now it's been almost my graduation day and I have nothing to wear because i trusted this app, the seller doesn't reply the customer care keeps me on waiting for an hour trust me I got my phone loaded just to be on line to have a talk for one hour straight, this app really needs some help and not fool there customers, They ruined my most important moment of my life
Thank you Lazada

Tip for consumers:
Please Lazada for the love of god try being a real company for once

Products used:
Nothing because I don’t get any

Service
Value
Shipping
Returns
Quality

Date of experience: July 13, 2023

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Ma'am Honey M., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user galestarling5
Philippines
1 review
0 helpful votes
  • Send Message
January 9th, 2024

When I scroll down to sponsored products, sometimes I find really INAPPROPRIATE products! Like sex toys and gels with sexual or pornographic photos that are either censored or not,please remove these kind of products! I don't wanna see them!

Date of experience: January 9, 2024

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Gale S. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user angeloa16
Philippines
1 review
1 helpful vote
  • Send Message
April 17th, 2017

I bought a laptop battery here, and it worked for the first day. The battery life started getting worse and eventually stop working at all. I chose the option to REFUND it, and instead they shipped me a replacement which also did not work. My old laptop battery works fine, so I know it's not an issue on my side. Very annoyed, contacted the email about this, and they did not help much. Does the website even support returning the same product twice?

Another weird thing is that I sent in a 1 star review twice, and it hasn't showed up at all. Thanks a lot for customer protection, Lazada.

Other than that, I ordered earphones before, and it arrived quickly

Date of experience: April 17, 2017

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Angelo A. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.

Thumbnail of user cc667
Philippines
10 reviews
6 helpful votes
  • Send Message
June 6th, 2021

At this point I have exercised most of Lazada, including a return and a customer service query re. My wallet balance, and I have difficulty find anything much to complain about, just a few quibbles. Quibbles:
* I would expect to get a discount for shopping online relative to a (for instance) supermarket purchase, but this is usually not the case
* the app works pretty reliably, but sometimes does dumb things, or lacks obvious features, that add a lot of extra clicks to getting something done

Products used:
Just about everything that a household uses

Service
Value
Shipping
Returns
Quality

Date of experience: June 5, 2021

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi C c., we would like to thank you for providing us your feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!

Thumbnail of user glynl
Philippines
1 review
0 helpful votes
  • Send Message
September 24th, 2016

Please follow up orders ******* and *******.
The first one should have been delivered today (September 23,2016) but it's still not here yet. The other order should supposedly arrive between Sept. 22-27. I will be leaving Philippines by October 1 so i'm a bit worried that i may not be here anymore when my orders arrive.

Date of experience: September 23, 2016

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Glyn. As per checking, for ON 338234716 with TN 771007300312, you ordered for something that has LEAD/LITHIUM content. For orders of high capacity powered items (i. E. battery bank) and items with liquid content (i. E. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date. You will receive a notification once item will be out for delivery. While for ON 362592116 with TN L2615304J has just reached 2GO Davao Main Office. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!

Thumbnail of user vilmap1
GB
2 reviews
2 helpful votes
  • Send Message
December 7th, 2016

Hello, Order #*******

I bought a TV that was delivered today Cash On Delivery - when it was unpacked it was found the screen was broken. I have tried to call customer services all day but just cannot get through - can someone please contact me asap so we can arrange a return?

I am unable to access the online returns form. Thanks.

Date of experience: December 7, 2016

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Vilma P., thank you for accepting our call. Please be advised that we do not have the returned item yet but no worries because we will send you an update once done with the evaluation of the item. Thank you.

Thumbnail of user alexd143
Australia
1 review
2 helpful votes
  • Send Message
July 22nd, 2017

This online store, sometimes they are good delivery is on time, but when it goes wrong it's hard to find help from customer service, they take advantage the weak system of our government. There is no balance between customer rights and the seller's rights, this is a commonly practiced in third world countries because the government cannot protect its citizen from abuse, and even when you complain it's just a waste of time, DTI will investigate until the end without a conclusion. I ordered hammer drill on this online store it was 3 days delayed, are they obliged to pay any compensation? No! That's why they do not bother whether they deliver it or not on time. Who is suppose to protect us from our vulnerability if I'm not it should be DTI, However, our government neglected us and they are only good to collect taxes from us and penalized us when there is a delayed on our payments. So my advice beware and be immune of this kind third world country type of service.

Date of experience: July 22, 2017

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Alex D. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.

Thumbnail of user geraldj208
California
1 review
0 helpful votes
  • Send Message
March 26th, 2022
Verified purchase

Lazada has great selection. However, they fail to escalate issues. I have used my credit card there for 5 years buying large items and then all of sudden it stopped working and it has been 5 months and they have not been able to locate the problem. It took reopen and reopen of the case **************) and it still does not work. After 5 years of big ticket purchases, you would think that they would look into the problem but it is like pulling teeth to get any help. So its great at Lazada to have such a selection but they fail to care if there is a problem even if you are good customer. I wrote a letter to the CEO and received no response at all. They just dont seem to care about their customers if they have a problem. Clearly an managment issue that demonstrates that customer service is very low on the priority list.

Tip for consumers:
Dont get too used to your credit card working. It can stop at any time and will take months and months to fix

Products used:
Many different Items as they have thousands.

Service
Value
Shipping
Returns
Quality

Date of experience: March 26, 2022

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Gerald J., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the latest order number in your purchase history so we can check your account?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user joannai3
Philippines
1 review
1 helpful vote
  • Send Message
February 7th, 2017

Lazada delivered wrong size of shoes and women's watch with defective bracelet. I returned the items at our nearest LBC branch last Feb. 4. So where's my refund now? I am not receiving any confirmation that they already have my returned items. RN #s ************** and RN #s **************

Date of experience: February 7, 2017

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Lazada P. – Lazada Rep

Hi Joanna I., as checked, it is now on process for refund but please be reminded that it will be completed via store credit. If you wish to change the refund into LBC remittance or bank transfer, please do not hesitate to contact us through this link http://www.lazada.com.ph/contact/. Thank you.

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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!

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Lazada P.
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