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Still no refund from a purchase of a fake product on Lazada Order #**************. On day 75 since I sent the watch back. Customer service is zero and really gives me the impression no one there know what is going on. Buyer beware for Lazada as they will gladly take your money but getting refund even though they guarantee the product is you will play a long waiting time with their games.
Tip for consumers:
Think twice before you buy on Lazada.
Products used:
Genuine Casio
I made a return to Lazada of a fake (which they allow to be sold on their site) watch. They never even acknowledged they has received the returned item. 7 weeks have now passed but still have not been credited for the Watch, nothing. In the mean time they are having a site-wide sale and promoting there site and the delivery times and back to work after the Quarantine, but when it comes to returning money owed good luck. Shipping with Lazada is another problem and there are many. I purchase a vacuum from Electrolux which sales on their site. I message the store twice after the product was packaged and ready to ship and for 4 days Lazada never picked it up. I have given them till close of business 6-5-2020 or I'm not going to accept and COD shipments I have in the pipeline. About 250 US worth of product. I would not suggest using this site and use the local Shoppe or Amazon
Update 06-23-20 Day 62 of no return on the fake watch I purchased. I'm sure the item has be lost or stolen and Lazada just doesn't want to pay for it. Worst company for getting the truth out of. Really their customer service is a joke. If I was anyone out there with a problem I would send all mail to their main off here in the PH and if no results start writing to the Main office.Net Park Building,
Level 23,5th Avenue,
Bonifacio Global City,
Taguig City 1634,
Metro Manila, Philippines
Start writing to them there.
Notice on the picture of the watch where they guarantied it's 100% original. Took it to a watch store here and it was a fake.
Paid for DHL delivery and they split my order shipping one item by second rate company but still charged me DHL price. Follow up was less than satisfying. Will never buy from them again. Still haven't received my item and it was shipped 10 days before the one I received from DHL.
Ok after they found out I had written a few reviews they refunded me the entire shipping cost and the price of the item that was never delivered. I think getting PayPal involved help. Would I do business with this Company again, NO!
* Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Mark M.,
Thank you for your comment.
We are deeply sorry for sending your items in separate shipments. There could be weight and size limits for the packages, or late deliveries from suppliers.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
GearBest's FAQ: http://www.gearbest.com/about/faq.html
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
GearBest Customer Service Center
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hello Mark, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!