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Jing H.

  • 1 Review
  • 12 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping

Member since April 2020

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1 Review by Jing

Long time Lazada customer, but I'm finished. Within the last year, they've become a haven for shady businesses, many of which advertise themselves as local, but in fact are Chinese with no domestic stock. Where Lazada retailers used to be prompt and direct in response to queries, they are now suspiciously evasive and deceptive, and the poor quality of the products I've purchased in this past year raises questions of widespread deceptive practices among retailers. Additionally, if you are lucky enough to actually receive what you believed you purchased, it is a total crap shoot whether it will arrive undamaged, let alone on time. Kerry, Thai Post and DHL are all reliable carriers, but the rest are horrendous. The worst being Lazada's own LEL, so bad that it changed its name from LEX.

What was once a convenient alternative to big box store shopping is no more. It's a trash operation and not to be trusted. You'd be wise to give it a pass.
Lazada P. – Lazada Rep
Hi Jing, we are sorry to hear that your previous interaction with us was not satisfying and we do appreciate your honest feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. Rest assured that this is noted and that we are working closely with our service partners to better serve you in the future. We hope for your understanding and consideration. If ever you'll be needing an assistance in the future, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Jing Has Earned 12 Votes

Jing H.'s review of Lazada earned 12 Very Helpful votes

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