Congratulations to be that awful lets start with you're email in this page here *******@lazada.com.ph. Doesn't work.
3 times I got a email saying we have refund you no reason. But if I dig deeper it's a prohibited item. 2 times a 2600 mah battery and third time capacitors. But funny enough everyone can still order those batteries and capacitors your homepage is flooded with prohibited item but shoppe.ph don't see is as prohibited item.
And everytime you click chat with our customer service you get your robot. It's useless you just think about money. If eBay get 100 out of 100 point you get minus 1000 out of 100 you play with people.
Purchased an item, and 7 business days later, did not receive the product. Call center told me that they ran out of stock, and the merchant also ran out of stock. I asked to cancel the transaction, and they sent me an email that it was being cancelled. Bought the product elsewhere at this point, and received it. Then they sent me a message that the product has been shipped, and my card transaction can't be reversed unless I receive the product and return it. Product has not arrived in their promised 3 business days from shipping date.
They're a scam, don't ever order from them!
I was cancelling my order #******* through web but it shows Gateway Timeout. How can I be sure that its already cancelled. I want to buy/order other stuff, but this thing won't allow me to do so. Please kindly cancel my order :(
Hi Ash, we checked your order 371956892 and confirmed that the items were already delivered. In case, you are referring to another order, please provide us your order number. Thank you!
After ordering my refrigerator, I had no feedback nor contact on the arrangement of delivery. I found it rather odd and strange. Really bad customer service as I could never find a contact number e.g. service hotline I could call in to to make an inquiry. I spent the whole week wondering when my refrigerator would arrive. I do have plans to make and can't be waiting. Really horrible experience!
I've ordered 2 items from your website on september 13 and im aware that the expected delivery is from sept 16 to 19 but as of today sept 22 i still don't have my order. Please coordinate with your courier to cancel my order because it's taking too long and i dont want the items anymore. Thank you.
We're sorry to hear about your concern, Koala. May we ask for the order number fr your concern so that we can help you? Or for more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Do not trust or use Lazada! I ordered a camera because of its super low price. My credit card authorized the amount and a day after it was reflected it in my outstanding balance. Four days after, at around 1:00 pm I received received a call from Lazada inquiring about my purchase and was told to expect delivery within 5 to 6 days. At around 5:38 pm of the same day, I received an email from Lazada telling me that my order has been cancelled because I did not verify my order, or something to that effect. Honestly, I think they made a mistake as to the price of the product, but could not admit it and have to make excuses. I guess they don't know what they are selling.
With pandemic they have limited staff to ship your order which lead to inaccurate lead time. I recommend that you purchase directly from company or local stores. If ever you decide to purchase from Lazada use the COD option.
I think that our government should intervene to improve online shopping experience. It's just not reasonable that Lazada will do the promotional campaign like 11.11 or 12.12 but they have limited staff to process orders.
Hi Mark, we would like to thank you for providing us your feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. If your concern has a related order number please provide it to us so we can check and investigate.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
If anyone reads this, I do not recommend buying from Lazada, unless:
1) You are willing to wait FOREVER for your item because they "do not have a definite time as to when the item will be available" yet their site lists the item as available.
2) You are willing to settle for the possibility of receiving an item that is totally different from what you ordered i. E. not what it looks like in the picture
3) You are willing to settle for a totally different item because your money is already with them and it will likely take over a month to get it back, while...
4) Having to deal with customer service personnel who are hired for their patience because all they do is give scripted responses designed to stall for time.
---
You will honestly feel that they are still bargaining with their suppliers so that they can get you the item you ordered at the price you ordered it while still maintaining a healthy profit after their operations expense is deducted.
Please cancel my order (order *******). Lazada says that "We can no longer cancel orders that have been shipped. However, you may refuse the item upon delivery. It will then be sent back to our warehouse and the order will be automatically cancelled."
Is there a fee needed to be paid to do this so?
Hi, Rye. No, there's no payment needed for your orders to be cancelled. As mentioned, you may just refuse the delivery. That way, orders will automatically be cancelled. If you have concerns other than this, please let us know. Good day!
I ordered a set of China bone coffee cups 12 pcs and the discretion is a (good quality cups) but when I received the cups looked junky and made of cement painted in white. Think twice before u guys ordered from this website. It's headache especially if u wanted ur $ back.
Hi Irene, thank you for letting us know about your concern for the order number 396233692. Upon checking, the items you returned under the said order number were already replaced; these items were also shipped out from our warehouse. Since you are located outside Metro Manila, expect the items to be delivered within 12-14 business days. In the event that the items were not yet delivered after the said period, please contact us back so we can check this further. Thank you!
Cancel Order Super Late Delivery! Cancel order number *******. It was supposed to be a christmas gift for our son. Christmas is over and until now we haven't received the unit. We already bought unit direct from the store. Somebody from lazada called by husband confirming that the unit will be delivered jan 4 but nothing was delivered. Thank you.
Hi Michelle, we perfectly understand your reason for cancellation and rest assured that this has been noted. Thank you.
It really takes a month to evaluate the item? What the hell! We returned items because it is defective simple as that. What happened to your 2-3 business days of evaluation process? I'm really disappointed in your service. If you won't replace the item please just refund my money.
Hi, Joseph. We're sorry to hear about your concern. May we ask for any ticket or order number for us to pull up your records on our system and give you an update? Thanks!
It was my first time to Lazada and I' am so disappointed on their service especially when it comes to product replacement. They just need to replace the product that I have ordered since they gave me a wrong color. What they did is refund my money instead of replacing the product. Their customer service didn't help any. I already talked to several people already with regards to this matter and no one can answer my concern nor no one can help me.
Past shipping policy is great, it was one of the reasons why Lazada succeeded. Now you take that away and change it to a policy where a tea box weighing no more than 250 grams worth 250 pesos from a local seller will charge you with 1050 peso shipping fee. And a Micro SD card weighing no more than a pencil costing 1100 pesos will also cost you 1000 pesos shipping fee. $#*!ing ridiculous. You expect people to continue being your customers after this BS? You've just alienated your customers. What a stupid and greedy, business decision.
Hi Kevin, please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
If there's a rating lower than 1, I'd choose this. I cashed in to my Lazada Wallet so I could purchase and use the Vouchers available, only to find out I can't do so because my account was endorsed to be blacklisted. I did noy even know why, I asked for details and they could not give me the exact details. They asked me to create a new account so my fund can be transferred there. I cannot even withdraw this. Totally frustrating.
Hi Enad A., we understand your disappointments and we appreciate that you reached out to us. For us to check your concern, may we have one order number that is associated with your Lazada account for us to check your record, please?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I am a bit confused. Is delivery fee separate from shipping fee? Because when I checked my package, it was stuck with LBC due to "No Payment" which made me wonder.
They already took the money from my account for the payment of the item and shipping was free.
Sadly, this is the first time I've ordered something from Lazada and I guess this will be the last time. I still don't have my package.
We're sorry to hear about this, Regina. Shipping Fee and Delivery fee is just the same. The status you saw at LBC's tracking tool means that they tried to deliver your item/order but was unsuccessful because there's no payment available upon delivery. But no worries, you may directly contact them via LIVE CHAT using this link: http://www.lbcexpress.com/track/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I like to shop with Lazada. Fast free delivery. This specific order arrived 2 days earlier than expected.
---------------------------- What follows is my actual review on Lazada page. Hoping it will be posted after 48 hours. No plan of returning the unit. ---------------
Received the product today, earlier than expected. Initially I plugged it in, round prongs seem small for a regular universal AC outlet. So I have to use a round-to-flat adaptor with a masking tape to hole the adaptor to the unit. Wow, lights looks good, steady green blinking red and a switchable blue light. Plug it in near our dinning table, when my wife noticed that buds and insects were attracted to the lights. So I decided to pry open the unit and to my surprise ( I am an electronics technician by profession) The unit contains 3 resistors, 3 diodes 3 leds red green and blue, round prong AC plug, rocker switch and a fake speaker. (A diaphragm without a transducer).
Hi Roy H. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.
Good eve lazada,
Please cancel my order #*******
Due to incompleteness of the order and not yet ready to place the order, Im just checking and want to review my order but unfortunately due to slow internet connection, i submit and place my order. I need your immediate response. You may reach me at *******3615. Order was placed today jan 26,2016 around 9:45 evening
I cant cancel my transaction using my online id. I cant see the cancel portion. Thanks
Hi LaLa, this order has already been cancelled.
Why decline my order *******
You charged my card
I know my card was charged because the bank called me about the transaction, so no matter what excuse Lazada give the transaction was approved and charged.
Don't have any dealing with this disreputable site. Most of their review are dreadful that should tell you everything you need to know.
We're sorry to hear about that, Tim. As per checking, the transaction was invalid. There might be a mismatch with the card details and the details you put while placing the order. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
Hi. I ordered a tent and it said that the delivery would be between May 8-10. Still haven't got it. If it is to arrive this weekend I'm afraid that there could be no one in our house to receive it.
Any help with this?
Thanks for letting us know about this, Noel. Please allow 1-7 BUSINESS days delivery lead time for orders within Metro Manila and 5-12 BUSINESS days delivery lead time for orders outside the Metro. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi dha d., please be advised that we are trying to call you several times. However, the contact number on our file cannot be reached. By the way, regarding your concern for voucher, we may advised to please contact us through this link http://www.lazada.com.ph/helpcenter/ so that we can further check your concern. Thank you.