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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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My first transaction with lazada was great. But today, I recieved the items which I ordered last week. It was kinda dissapointing bc the MK bag seems not legit, like the texture and stitches of the bag, there's something wrong. Another thing, the seal of the samsung phone which I bought was already broken, plus it looks like a pre-used item. Thinking of returning it tho.
Hi Lazada
I've been buying things from your store and used credit as my method of payment. But now when I'm trying to buy something it declines my credit card payment? Please fix this
Thanks for letting us know about this, Nathan and we're sorry that you weren't able to use your card in paying. Is this the same credit card that you're using? For more concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I had several purchases made from lazada which were delivered on the promised date, but my last order which was an imported item was still having a status of processing after 20 days of my order date. I paid my order using my credit card. If the estimated delivery time if from 15-20 days my order should had been shipped by now.
Thanks for letting us know about this, George. We understand that you're really excited to have your order. No worries, you will receive it within the promised standard delivery time frame of 20 - 30 calendar days. You will receive a notification once item is already received in the Philippines and another one if its on the way to your location. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
My company was planning to purchase items from lazada, the problem is... do you issue an official receipt? And on our standards, the name of the company should be on the O. R.
Please clarify.
Thanks.
Thanks for reaching out to us, Lloyd. Yes, Lazada issues Official Receipts. May it be soft or hard copy. You just have to inform the one who will verify your order that you'll be needing the OR for tax exempt or warranty purposes. For more concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I checked Lazada.com.ph and I'm very dissappointed to learn of your bad ratings. I was about to deal with you, but now, no way babe.
Hi, Francis. We understand. However, we're just wondering if you have also read the GOOD feedback/reviews for Lazada. To start with, we want to invite you for a Victory Sale on August 1 to 21. Enjoy buy 1 take 1 bundles and items below Php 1,000. Go all out with our winning deals up to 80% off. Visit www.lazada.com.ph or download the Lazada mobile app for free. Good day!
As an American who recently arrived in the Philippines, I missed Amazon.com and hoped to replace it with Lazada for all my shopping needs.
My first purchase was a laptop computer. I paid up-front with a credit card, and I was told that the laptop shipped out from Lazada to their shipper and I would receive it no later than July 12. I stayed home and waited all day on the 11th, 12th, and 13th of July for the shipment to arrive. Nothing. I tried calling but only got a recording, so finally just left a written message.
The night of the 13th, I got a message that my order had been cancelled with no explanation. I wrote a couple of angry emails asking why and eventually got a response. They said the published catalog price of 17,389p was a mistake. It should have been 17,499p. So, over 110p on a high profit item which they made a mistake on, they decided not to ship the computer out to me, but of course never bothered to tell me.
I'm not used to dealing with 3rd rate companies like this. In the USA there is no question that a company like Amazon would have gladly eaten the 110p. Not Lazada however. Customer satisfaction obviously means nothing to them. They feel that the prices in their published catalog mean nothing and that they can change them at their leisure and make the customer suffer because of it. It also seems to never have occured to them to phone or email me to let me know they were doing this.
Now based upon many of the comments I've read here, I'm bracing for them keeping my payment and not processing a refund.
Really, I'm absolutely disgusted that companies this incompetent are still in business.
We're sorry to hear about this, Al. May we ask for the order number for this concern so that we can look into it and help you? Regards.
Hi Lazada.com.ph,
I had an order of your stuff using my pcfinancial master card as a payment, I'm very disappointed because it was rejected for 6 times.and deducted to my credit card 6 times also.and until now it shows on my transaction PENDING.
As of now I don't have credit limit anymore, just because of 6 times deducting which is pending.
Thank you,
Thanks for letting us know about this, Ver. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
I order gopro hero4 silver edition #******* july 8,2016. Naka 3 attempt sila ng delivering. Yung 1st and 2nd attempt hindi naideliver yung item and they email me na hindi daw mahanap yung address ko pero maraming item na ang nedeliver samin ang lazada. Yung pag 3rd attempt nila july 13 naideliver nila yung item at nareceived ng mother ko. Pag uwi ko galing work 11pm i check the item and nagulat ako wala yung gopro camera pero kumpleto sa accessories. It makes me very angry kasi 14,999 yung price ng item at hindi ganun kadali kitain yun.
If hindi na replace yung item or refund i will report it to DTI and as well as media. I WILL DO WHATEVER IT TAKES to resolve that. Baka kailangan ng pasukin ng media yan kasi as i see madaming complain na nababasa ko at yung iba hinahayaan na lang nila kasi pahirapan daw mag refund or replace ng item at ang haba ng processing kaya nakakatamad.
Hi, Mike. As per checking, this issue is already resolved as it was replaced and we have also processed a voucher for you. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I still haven't received my order. Almost a week na. I haven't made any payment because it's supposed to be on delivery. But since it's way too late, I'm cancelling it.
Thanks for letting us know about this, Eunice. May we know your exact location? Please be informed that we have 1 to 7 CALENDAR days delivery lead time for orders within Metro Manila, 5 to 12 CALENDAR days if outside the Metro and 20 to 30 CALENDAR days for IMPORT items. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Kulang po yung relo order number #*******
Thanks for reaching out to us, Brithias. As per checking po, ang relong inorder nyo will be coming from Abroad since its an IMPORT item. For this po, we have a standard delivery time frame na 20 to 30 CALENDAR days. No worries, makaka-receive naman po kayo ng notifications about this. One kung ang item ay nasa Philippines na and another if its in transit na papuntang location nyo. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Pwede ko ba ireplace ung shoes na nabili ko sa smaller size? Available pa ung size na mas maliit dun kaso ang tagal naman magrespond ang lazada kung valid ba na ireturn ko ung kakadeliver lng na order ko na shoes
We're sorry to hear about your concern, Irish. For us to process your refund/replacement, please access to our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE (write in it a piece of paper and put it inside the package of the item you're about to return) and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi, may gusto kasi akong bilhin na damit sa lazada. According to post, available colors are white, black, red at blue. Upon ordering, wala naman kasing color option. How would I ensure na yung oorderin kong damit ay yung gusto kong color? Thank you!
Thanks for reaching out, Rhea. Most of the time po, ang posted lang sa website are the available items that we have. Kung hindi na po visible ang color ng item na gusto nyo, we suggest na mag-subscribe na lang po tayo ng Lazada Newsletter para ma-inform po kayo once magkaron na po tayo ng stock. Kesa naman po mag-place tayo ng order then magka-problema po in the end kasi wrong color ang ma-receive nyo. Stay tuned lang po tayo sa Lazada website for more updates. Mas okay din po kung mag-subscribe kayo ng Lazada Newsletter para maka-receive ng notifications tungkol sa latest promotions, hottest items or new arrivals at mag-enjoy ng exclusive voucher offers. At makikita nyo rin ang pinakamagandang deals and promotions sa aming homepage www.lazada.com.ph. Good day po!
I was so disappointed because I ordered Colourpop "HIGHBALL" ultra matte liquid lipstick then LAZADA gave me Colourpop "MARS" ultra matte liquid lipstick. Another thing is that I was only able to use THAT Colourpop "MARS" ultra matte liquid lipstick (which costs 1,200) for 2 WEEKS ONLY. SMH -.-
We're sorry to hear about your concern, Sharmaine. For us to process your refund/replacement, please access to our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE (write in it a piece of paper and put it inside the package of the item you're about to return) and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Nag email na ko sa lazada na icacancel ko na ung dlawang remaining na item. Taos my narecv ako email na for shipment na ung isang item. Ano ba yan?
Pasensya na po, Mariasol. Paalala lang po na meron lang po kasi tayong 6 hours para i-cancel ang order natin matapos itong mai-place. After the given time, ipa-process na po ng tuluyan ang order. In your case, malamang po natapos na ang 6 hours nung mag-request kayo for cancellation. No worries, you still have the option kung tatanggapin nyo po ang delivery once dumating. Sana po nakatulong kami sa inyo. Good day!
I had multiple orders due to slow internet that i haven't noticed that it is already considered as purchased when i keep on refreshing my browser. I checked my bank account and it was deducted. I cancelled some (3 pcs) of it but i can't see the other (11 pcs left) orders on my account so i can cancel it. Please help.
We're sorry to hear about your concern, Edrielle. For us to process your refund/replacement, please access our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE (write in it a piece of paper and put it inside the package of the item you're about to return) and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Just read other posts complaining on undelivered items via LBC, ordered car stereo once and did not materialize, tried tracking it and found out it was shipped out but they somehow just stored it at their warehouse, did not receive any calls from them, second order via other courier services went well without a hitch, you may want to evaluate LBC' s performance.
Thanks for your feedback, Pasion. No worries, all suggestions, feedback, petitions, opinions and issues coming from our customers are all being forwarded to the management for proper action. We hope this wont stop you from shopping at Lazada. We value you and your feedback because you are important to us! Good day.
June 27-29 po ang pangakong petsa na ibibigay sa akin ang order ko pero mahigit isang linggo na po ang nakalipas wala pa rin po akong natatanggap na update via text. Sinubukan kong i track ang order ko sa account ko sa Lazada ang nakalagay "delivered", pero wala namang dumating ni isang text man lang sa akin. Nasaan na po kaya yung order ko?
Ganun po ba, Jazzver? Hingin po namin ang ordr number for this concern para matulungan namin kayo? For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
I'm confused now - Hi can you please reschedule my order because I lost my wallet with my money that same day when I ordered. I did try to cancel my order that time and it got cancelled when I type the order number there is an option there to cancel the order. I was shocked as to why I still have an email confirmation and updates about the one that I've cancelled. So if it is in delivery right now please do reschedule it. I just saw you your updates that's why O immediately emailed you.
We're sorry to hear about that, Erza. For cancellation request and other concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I got my new ipcam sricam sp011 for order # ******* last jul 3 2016. I set it up working fine however today jul 8 it suddenly went dead when im using it. I believe you give 7 days waranty for product exchange. Can you replace the unit
We're sorry to hear about your concern, AJ. For us to process your refund/replacement, please access our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Please cancely order. I wont be here in the philippines na kase. Supposed to be ngayon kondapat marereceive but tom ang alis ko. So please na kindly pa cancel my order. Thanks tn: *******
Thanks for letting us know about this, Lorraine. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for letting us know about this, Angel. Were the items returned to us already? Please provide the order number(s) for this concern so that we can help you. For more concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!