LazadaReviews 1,610

Pasensya na po sa nangyari, Keith. Malamang po nag-attempt sila to deliver your order 3x pero hindi naging successful. But no worries, pwede naman po kayong mag-re order na lang. Lalo pa ngayon at may Super Brands Sale ang Lazada mula July 5 to 11. Up to 80% off! Hindi niyo na kailangang pumunta ng mall or outlet store to enjoy your favorite brands. Visit www.lazada.com.ph or i-download ang Lazada mobile app for free.

Thanks for that posi feedback, Leogardo! We told you, its never a crime to trust us. We hope you're enjoying your newly bought item from us. By the way we have a Super Brands Sale from July 5 to 11 with discounts up to 80% off. No need to go to the malls or outlet stores to enjoy your favorite brands. From shoes, clothes, kitchen appliances and a whole lot more, shop till you drop at www.lazada.com.ph or download the Lazada mobile app now.

We're sorry to hear about that, Tim. As per checking, the transaction was invalid. There might be a mismatch with the card details and the details you put while placing the order. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!

Hi, Nikka. As per checking po, you ordered for an IMPORT item. Paalala lang po na meron po tayong standard delivery lead time na 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.

Thanks for letting us know about this. Yes you may do that, Jynzel. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Salamat at pinaalam nyo ito sa amin, Jonas. Same SKU po ba ang nakita nyong item? Paalala lang po na prices may change without prior notice. Also, may mga grounds po tayo for returning an item. And these are: if damaged or defective, item not as advertised, if we have served a wrong item, missing item/parts, Website error (information/image/price) and/or if item does not fit. By the way, we have 7 days Returns Policy for items handled by MP and 14 days for Retail items. Should you have concerns other than this, please feel free to contact us again. Thanks!

We're sorry to hear about this, Jodie. There might be a mismatch with the order and card details when you placed the order. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!

Thanks for letting us know about this, Mar. We believe we have already attended to the same concern with your post at pissedconsumers.com. Let us know what else we can do to help you. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Thanks for bringing this matter to our attention, Rogy. No worries, we have already refunded your payment for this order. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Salamat at pinaalam nyo ito sa amin, jofferzen. As per checking po sa LBC tracking tool, na-RTS na po ang item nyo since 3 times po sila nag-attempt magdeliver pero " CONSIGNEE OUT". Paalala lang din po na ang date posted upon check out is just an ESTIMATED date of arrival ng item but not the STANDARD delivery lead time na meron tayo for order outside Metro Manila which is within 5-12 business days. For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 

We're sorry to hear about what happened, m b. As per checking with LBC's tracking tool, your order was RTS due to "incomplete address". Rest assured that your payment will be reversed back to your account once it is fully received on our WH. For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 

Hi, almira. Hingin po namin ang order number for this concern para matulungan namin kayo? For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 

Thanks for letting us know about this, Mark. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!

We're sorry to hear about what happened with your previous orders, Dave. May we ask for the order number of the items you returned for us to check it? For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Salamat at pinaalam nyo ito sa amin, Fed. No worries, pinapa-cancel na po namin ang order nyo with this ON. Question lang po sana, since HelloPay po ang payment method natin at indicated na payment pending pa rin ito until now, we suppose talagang di pa po kayo bayad? Pero ganun pa rin naman po kung binayaran nyo na ang order, marerefund naman din ito pabalik sa inyong HelloPay account. We hope we have been of assistance to you. Good day!

We're sorry to hear that you received an incomplete package, Yenny. For us to process replacement/refund, please our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!