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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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I've ordered 2 items on this site. One of which I received is wrong. Naturally, I sent it back to get what I want, but surprise THEY GAVE ME THE SAME WRONG ITEM. I must mention I did went through all return steps and I even clarified my item in the description.
Turns out, Lazada don't $#*!ing know LEDs. Slow system response, late SMS alert (know your item if dispatched when the item is already on your doorstep), inaccurate delivery time and date, customer service my $#*!. DO NOT BUY FROM THIS WEBSITE.
Delivered schedule June 22,2016 but I still did not receive my order
We're sorry to hear about that, Rovern. May we know your exact location? Please be reminded that the date provide upon check out is just an estimated date of delivery and not our standard delivery time frame of 1-7 BUSINESS days delivery lead time for orders within Metro Manila and 5-12 BUSINESS days delivery lead time for orders outside the Metro. Except of course for the import items which has 15 - 20 business days or 20 - 30 calendar days and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
This is my order # *******, alam ko sabi sa order status nyo na package can be shipped separately if ordered thru different merchants. I did order with Lazada numerous times and this is the first time that I had an issue. I placed the order from same vendor, same item at the same price (Marubishi Stand Mixer) and yet I only received one of the mixer.
I was not present when the order came, I asked someone to collect and pay it for me. When I saw the item I was surprised that the amount I was collected was for 2 items already and yet not in correct quantity. I called the delivery guy who contacted me prior to delivery to verify what happened and he simply shrug the question off, felt like he doesn't know a thing on what he does. Sent emails but no response yet. Called customer service, and I jut ran out of load because of the hold time. Pls check my order. Am I jumping to conclusion that there's no 2nd mixer to arrive or has it been delayed only?
Hi, Charito. Thanks for bringing this matter to our attention. No worries, we have already processed a refund for the amount you paid for the undelivered item. Refund will be processed as voucher. Please anticipate the code within 24-48 hours. Good day!
How come when I tracked the status of the item, it was declined? When I can see that my card is already charged? Also I can not track anymore because the tracking window vanishes right after the order number is written? Order number is *******. And stimated delivery is June 20-21. I really hope that this is only a small error and will turn out good because I have a long list to purchase in Lazada. I will not recommend you until Things are cleared.
We're sorry to hear about what happened, Maria. As per checking, the transaction got invalid, reason for it to be cancelled. There maybe some mismatch with the order vs card details. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
This is my order number ******* the card used was charged already but when i checked the tracking order says declined why is that lazada?
We're sorry to hear about what happened, Ana. As per checking, the transaction got invalid, reason for it to be cancelled. There maybe some mismatch with the order and card details. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
This is probably the 5th time i bought goods from Lazada. What is happen on me at this time is that the good i received could not be switch on. It is a Professional Automatic Straightening Irons Comb With LCD Display. I was first thought it was my socket problem, but after that i change another socket and it finally can be switch on. The temperature of the Iron comb rise and when it almost reach 170c it automatically turn off. I tried to turn off the electricity and even turn it on the again. But the Irons Comb did not have any respond. After a few times trying, what it happen soon is that my socket is on FIRE. The whole socket was actually burning and i saw a lot of sparks coming out. I was really taken aback and wondering whether the seller has test and check though their product before they actually sell and deliver to the customer. Did they ever make sure their product quality is good before they deliver it? How could this suppose to be happen? I don't mind that i could receive a fake product but what i can't tolerate is that this product which is not in a satisfied quality may cause harm to the buyer. It was lucky that I was staying quiet far away from the socket, if not i could not imagine the if sparks really burn my skin. What i feel is that the buyer will need to be very careful when decided to online purchase from Lazada because there are too many sellers selling in Lazada which we can't really predict what kind of behavior and manner will the seller going to deal with the customer. Now I'm going to return the product to Lazada and i will probably try to avoid that particular seller in the future.
We're sorry to hear about what happened, Xin. This kind of issues must not occur again, so we thank you for bringing this matter to our attention. For your returned item concerns and follow ups, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Good day po papa cancel q lng po ung order q,, nadoble kc bale isang piraso lng po order q tnx *******
Thanks for letting us know about this, Richard. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Pa update naman po ng Order ko #******* pang 10 days na ngaun pero hindi ko parin nakukuha. Payfirst pa naman to. And need ko na po ung item
Sir ilang days na po ung order ko hindi ko parin nakukuha paki updated naman ung order ko #*******. Mag iisang buwan na. Lokohan lang ba to?
Hi, Sherwin. As per checking, you order for an IMPORT item. For this po kasi, we have a standard delivery time frame na 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Its true...! I receive my ordrr yestrrday but it will not turn on. Ge charge ko ang sportscam 1080p tas bigla nalng nag beeping sound tas may lines ang screen at uminit. Smells like burning inside... im so disappointed at nawawalan nang pag asa kung ma refund ba or e replaced nio itong item... ang raming bad reveiws... bull$#*!!
Hi, Nika. Pasensya na po sa nangyari. Pwede po nating ibalik ang item ng LIBRE sa pinakamalapit na LBC outlets sa inyong lugar. I-fill out lang po ang kasamang Return form at isulat ang defects na naobserbahan sa item. Kung wala naman po kasamang return form ang item, pwede nyo pong i-download ang aming online return form using this link: www.lazada.com.ph/return/. Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!
UPDATE: JUST TESTED THE ITEMS. BOTH OF THEM WERE DEFECTIVE.
Ordered an item here last week, when the product came it wasn't what we were expecting. We checked the product post to compare if it was as advertised but it was deleted already. We couldn't compare or even leave a review for it. We returned the item and asked for a refund because the item is of no use to us. The item that we returned wasn't even opened yet, we just saw the product description in the box. But they didn't allow us. they said it was as advertised and now it's on queue for re-delivery. How would we know if it was as advertised? We couldn't even see the post anymore. We were really disappointed because we bought 2 of the same product, the price we paid wasn't a joke and they didn't allow us to get a refund for it. Disappointing Lazada, Even malls accept that kind of return. We haven't even opened the product that we returned to you.
We're sorry to hear about that, Joy. Though we have considerations for the items returned to us, we still have to comply to Lazada's Ground for Returning an item. These are: if damaged or defective, item not as advertised, if we have served a wrong item, missing item/parts, Website error (information/image/price) and/or if item does not fit. By the way, we have 7 days Returns Policy for items handled by MP and 14 days for Retail items. If you said that what you received was not as advertised, you may really have the right to ask for a replacement/refund. Should you have concerns other than this, please feel free to contact us again. Thanks!
PKI balik po ndi po dumarating product q bkit ang tagal processing nu
Kz po Mali pinadala skn
Product name Portable Bullet Vacuum Cleaner JK-8(Silver)
P1180
#*******
Salamat po
From Girlie Tagapan Teves
#*******982
Canumay, Valenzuela City
Pkiupdate po salamat
Hi, Girlie. As per checking po, refunded naman na po ang payment nyo para sa binalik nyong item. Nai-process po namin ito via refund voucher last May 16,2016 at encoded na rin sa aming system. Paki-check na lang po ang inyong email's INBOX or SPAM folder for the details. Pinadala po namin ang email last May 16,2016 bandang 4:11:57 PM. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
They email me that my account number is not accurate because instead of 5 I put 0 in the last digits so I replied for the exact info of my account, I reply via email still no answer and also when i go to lazada live chat always error? Can i contact you or something regarding my refund?
Order Number: *******
This is my accurate account name and account Number
Account name: KARL E. CABASAG
Account number: 9399 1070 05
Thanks for bringing this matter to our attention, Karl. As per checking, we have already deposited your refund amounting to P682 via your BPI account last May 26,2016. It was encoded on our system around 9:04:38 PM. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Why? How? I no longer need my account thats why I want my account to be closed. Unfortunately, I can't. There's no option to do it. I tried contacting lazada but it requires an order number which I DO NOT HAVE ANY because I didn't order anything. Amazon and Ebay has"delete an account" option. Meanwhile lazada doesn't have any. Your motto "customer support 24 hours 7 days a week" Doesn't make sense, since the support I need isn't provided, or covered rather.
Thanks for letting us know about this, Edrian. If you have a Lazada mobile app, just uninstall it. You may also unsubscribe to Lazada's Newsletter for you not to receive any notifications from us. Since you said that you dont have any orders with us, you have the option not to open the Lazada website at all. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Lazada di ko po pa kasi narereceive yung inorder ko na "D&D Men's Military LED Watch Water Resistant Day Date Alarm Stopwatch Sports Wristwatch" cash on delivery, eto yung Order # *******, eto yung LBC tracking number **************
Sabi kasi sa LBC webpage incomplete address hehehe... kasalanan ko nman kasi ng konti hehhe kasi kulang nalagay kung address, kung pwede ku nlang po kunin sa malapit na LBC branch d2 sa Daraga Albay? Pls reply^^
Salamat at pinaalam nyo ito sa amin, Jasper. For this we suggest na personal po kayong makipag-coordinate sa LBC via calling their TOLL FREE hotline number na 1-800-8585999. Mas okay po ito para masabi nyo na rin po kung may available landamarks malapit sa inyo para mas madaling maideliver ang order nyo. May maitutulong pa po ba kami? Let us know.
I just want to cancel my order its been 22 days already past its delivery date this is my second order in lazada. I have no problem at my first order so ill give 5 star for it. Here is my order # of my second order #******* kindly cancel it. Thank you and have a nice day. Im still looking forward to shop@ lazada. Thank you lazada for resolving my cancellation 5 star for it.
Thanks for letting us know about this, Yassi. We have noted your cancellation request on our system. However, please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Gusto kong isauli yung order ko (mikasa mva200), defective yung item, its not as advertised at damaged. Pero paano ba, wala ding return slip na kasama, tapos kung sa online naman nang hihingi ng item sku, eh hindi ko naman alam san ko hahanapin yun, sa mga una ko kasing order may return slip ng kasama, kaya filled up na yung form. Ano ng gagawin ko?
Details:
Mikasa MVA200 Volleyball (Yellow) with FREE Julong Knee pad Support No. 811
Qty: 1
Seller: Marktony Assorted Products
Seller SKU:
MIK-1010CYEL24-0329
Shop SKU:
MI726SPAA2HR1UANPH-*******
Hi, Shienna. Pasensya na po sa nangyari. Pwede po nating ibalik ang item ng LIBRE sa pinakamalapit na LBC outlets sa inyong lugar. Kung wala po kasamang return form ang item, pwede nyo pong i-download ang aming online return form using this link: www.lazada.com.ph/return/. Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!
I order power bank and it says will arrive june 9-10 but until now my order no where to find sinungaling pala ang lazada hindi marunong tumupad sa delivery time na binigay nila... 2 times na ako mag order the same problems... wtf kakainis kayo lazada.
Hi, marlon. Ang June 9-10 po ba ang date provided upon check out? Paalala po na ang date na ito ang earliest date or ang ESTIMATED date of arrival ng order. Please be reminded din po na meron po tayong STANDARD delivery time frame na 1-7 business days if within Metro Manila at 5-12 business days naman kung outside the Metro. Hindi po kasama ang Saturdays, Sundays at holidays sa bilang. Iba rin po ang time frame natin sa mga POWERBANKS or anything na may LITHUIM content (dahil kadalasan via SEA po ang transportation nito) at IMPORT item na may 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Ask lang po okay lang ba na one of my family will receive the item if I'm not home?
Yes okay lang po, Charisma. Mag-iwan lang po tayo ng authorization letter with a copy of your valid ID and cash if COD ang mode of payment na ginamit. For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
I gave Lazada 5 stars on my last review. It was for my 3 previous transactions that went very well. However, my last order ******* that I paid for on June 15, is still sitting somewhere between Lazada's and LBC's $#*!. Very incompetent representatives giving replies that don't make sense at all - a demonstration that they don't know what they are doing. I asked where exactly is my order at and they are having trouble telling me. Someone told me it's imported- it is not. Someone stupid enough told me it wasn't shipped through air but sea- I am in Luzon near Metro Manila. I ordered the same item 3 weeks ago and I got it in 5 days. So, what the hell is wrong this time? Where exactly is my order at and when will it leave your warehouse? It is already paid for.
Previous rating: 5 star
Previous review: Quick to process and ship
Amidst the negative reviews (I noticed that satisfied customers rarely write reviews so, reviews are filled with complaints and rants), I find Lazada's services excellent. They were precise on schedule with the items (8 GB RAM upgrades) I ordered albeit I am in eastern Philippine coast. The only problem I had was with the incompetent LBC local branch. The items arrived at them on-time, but I had to pick the items up because they were too slow to handle and deliver them (two days late). I will still vouch my trust in online shopping to Lazada. May you continue to improve your services to meet higher satisfaction among consumers.
Wow! Thanks for that, Ako E. With all the complaints, rants, negative reviews, accusations that we're a scam, customer's like you boosts our confidence even more. No worries, we wont get tired of giving you excellent service. We're here to provide even better services that will surely satisfy our customers. See you on your next purchase! =D
I just want to ask, can I return an item that was shipped from abroad?
And I also want to ask, can I return an item that is not available on cash on delivery?
Because I'm having second thoughts about buying an item that is not available in cash on delivery, that I might get fraud and that I would have no chance of getting my money back.
Hi, Gerard. Yes, all items can be returned to us provided that it us covered by our Grounds for Returning an Item. These are: if damaged or defective, item not as advertised, if we have served a wrong item, missing item/parts, Website error (information/image/price) and/or if item does not fit. By the way, we have 7 days Returns Policy for items handled by MP and 14 days for Retail items. Should you have concerns other than this, please feel free to contact us again. Thanks!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about that, Ian. May we ask for the order number of this concern so that we can look into it? Or you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!