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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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Nag order ako ng nu-x mg100, pgka bukas ko, may damage na sa looban ng box. Pag. Check ko sa adapter bali ipin nya, kaya pinadala ko kanina sa lbc.
Tanong ko po, gaano katagal maipapaship yung replacement item?
Need it badly for an event.
Nag order ako ng bed with note na frame and mattress only, bago ko i avail tumawag muna ako para isure kung tama nga ba and totoo yung ads nila na yun sabi ni Ms. Agent "yes, ma'am" so ako naman avail agad then nun nareceived ko na FRAME lang walang MATTRESS then reklamo ako and ang sabi nun 3 agent nila FRAME lang daw ang nasa "WHATS IN THE BOX" nila wow LAZADA para naman nakikita namin mga customers yan "WHATS IN THE BOX SOMETHING NYO" basta ang alam ko nakita ko sa ads nyo is ito -> Note: Frame and Mattress only. Bed linens not included. Then insist nyo na FRAME lang talaga. Grabe kayo. Ganun na lang yun tapos ayaw nyo pa return yung item and for replace na lang ng ibang bed na may freebies or cheaper pa na BED FRAME lang talaga. Disappointed customer here LAZADA.
We're sorry for this, Twinkle. Pwede po bang mahingi ang order number for this concern para matulungan namin kayo? Pwede rin po bang malaman kung sinong nag-place ng order for this item? Kasi po mam, kung kayo po mismo ang nag-order nito sa Lazada website, makikita nyo po sa product specifications ng item kung ano po ang mga kasama ng package pag na-recieve nyo. But anyways, intayin po namin ang reply nyo para ma-double check din namin ang specs ng item then tatawagan po namin kayo. Salamat po!
Can you cancel my order *******? I was not able to get any update from the item i ordered. 'Can't even trace it on LBC site with the given tracking number*******211. Expected dates to be delivered were June 2-4. This is my first time to order but i feel dismayed and disappointed with the site.
We're sorry to hear about this, Alex. Please be reminded that we only have 6 hours to cancel our orders after is has been placed. After the given time, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Nag order kme ng watch dpat jun 13 to 15 dadarating na may tracking number na nga kme ng lbc tapos cancel scamer nb ang company nyo simpleng pang gagago sa mga customer nyo ang *******@wa nyo magsara na kayo kung panget ng service nyo paano na marerefund ng cash yung binayad namen. Perwisyo talaga kayo..
Pasensya na po sa nangyari, Sir Miguel. Hindi rin po kailanman nang-scam ang Lazada Ph. Pwede po bang mahingi ang Order Number for this concern para matulungan namin kayo? Intayin po namin ang sagot nyo. Salamat po!
Nag request ako ng return ng dalawang ram stick, magkahiwalay na order. March 16 pa yun. Yung isa, item refunded na yung status pero yung isa pa, hay mukhang wala nang pag-asa. Itinawag ko sa customer service dahil 1 month wala pa rin, ang sabi hintayin ko na lang daw. Hanggang ngayon wala. Di na ko uulit, Lazada!
Pasensya na po sa nangyari, Sandy. Pwede po bang mahingi ang Order Number for this concern para matulungan namin kayo? Intayin po namin ang sagot nyo. Salamat po!
Guys pano pag yong order mo mai defect? Ng order ako ng Kbox40w kanger! Sa lazada kaso ung rda tank basag. Pag e rereturn ko ba kasama pati ung unit na mod? Pano kung nd naman sira ung mod ung tank lng talaga ung mai problema sayang baka kasi pg nireturn ko pati yung mod baka defect na mod naman ma deliver dito skn! Pero balak ko talaga e return to sa monday.
Hi, number f. Naibalik na po ba natin ang buong package sa Lazada WH? For this po, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Ibabalik ko po sana ying item na inorder ko na dumating lang khpon. Netbook sya, super bagal nya at ung mga apps nya nagfoforceclose, at ung ibamg apps hnd mabuksan. Sbe 4-6 hrs daw to natagal, pero wala pang 1 hr balolobat na sya. So i decided na ibalik nlng at irefund ung pera ko. Sang address ko po isesend ung package? Salamat
Hi, elsha h. Pasensya na po sa nangyari. Pwede po nating ibalik ang item ng LIBRE sa pinakamalapit na LBC outlets sa inyong lugar. I-fill out lang po ang kasamang Return form at isulat ang defects na naobserbahan sa item. Kung wala naman po kasamang return form ang item, pwede nyo pong i-download ang aming online return form using this link: www.lazada.com.ph/return/. Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!
Hi. Im just going to ask if pwede bang ibalik ang item twice?
Kasi i returned an item then nag email na invalid reason. Daw so they are returning it to me.
Can i return it to them again and make it a voucher instead? Thank you and good day
Hi, Sophia. You always have the option naman po to return the item. Kaya lang, baka po kasi kaya na-invalid at irere-deliver sa inyo ang item is because hindi po kasama ang reason nyo sa ating Grounds for Returning an item? By the way, ito po ang mga pwedeng reason sa pagbalik ng item: if damaged or defective, item not as advertised, if we have served a wrong item, missing item/parts, Website error (information/image/price) and/or if item does not fit. By the way, we have 7 days Returns Policy for items handled by MP and 14 days for Retail items. Should you have concerns other than this, please feel free to contact us again. Thanks! =)
Kinancel nyo order without informing me. The $#*! now i ordered again using my friends credit card because nabawasan na ung sakin dahil sa order ko na kinancel nyo lang. Here is my new order number ******* paki replyan ako sa email ko bago kau gumawa ng hakbang na d katanggap tanggap *******@yahoo.com.ph
We're sorry to hear about this, Sir Ramj. As per checking po uli sa ON na binigay nyo, automatic po itong kinancel ng system. Possible pong may naging mismatch sa information ng credit card upon ordering. However, no worries po dahil refunded naman na po ang payment nyo for this. For other concerns po, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
I want to buy =A4Tech KRS-8572 A-Shape PS2 Keyboard and Mouse (Black)=
Here is the link- http://www.lazada.com.ph/a4tech-krs-8572-a-shape-ps2-keyboard-and-mouse-black-*******.html = its 459 pesos but when i click add to cart i can see the sub total is 5,278.15... icant buy the product because its expensive. Help me please
We're sorry to hear about that, Clark. We suppose its because of the shipping fee glitch. For this we suggest that you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Tarantado kayo Lazada nag order ako ng sewing machine, palapak ung unang deliver pinapalitan ko pina LBC ko then after nabalik nman peo pinalitan ulit ng defective then after i try to na ibalik ulit or for return na lng ng binayad ko ang website nyo tangna ayaw na mareturn ng hayop nyong product makonsenya naman kau kc ung binabayad nmen pera pinaghihirapan yan di pinupulot lng. I'll make my decision to buy that $#*!ing product para makatulong sakin tapo now na in need ko at palpak umuurong kau tang ina nyo ibalik nyo binayad ko!
Hi, Jay. Pasensya na po sa nangyari. Pwede po bang mahingi ang order number for this concern para matulungan namin kayo? For further assistance din po, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Wag na kayong bibili sa Lazada! Mga magnanakaw yan! Bumili ako ng action camera sa LAZADA, at ang nareceive ko ay damage item and not as advertise. Binalik ko sa kanila ito at ni refund via voucher. After 25 days, tsaka ko lang na receive yung refund na voucher code. Pero nung gagamitin ko na yung voucher ko. Hindi ito gumagana. Hanggang ngayon di pa rin nila nababalik yung pera ko! MGA MAGNANAKAW!
Salamat po sa pagtanggap ng tawag, John. Let us know kung may maitutulong pa po kami. Good day!
Hi! Good Evening. Gusto ko po sana ireplace yung inorder ko pero I accidentally lost the invoice, pde ko pa din po ba dalhin sa LBC with Return form lang po? Thanks
Ganun po ba, Maria. Pwede nyo po i-download ang aming Online Return Form using this link: www.lazada.com.ph/return/. Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!
Akala ko matagal yung pag process ng refund ko via voucher kasi wala pang email akong na receive after na return ko sa lbc natakot ako sa mga reviews nabasa ko about return process matagal daw kasi kailangan mo pa tumawag sa costumer service para ma update peru sakin hindi ako tumawag naghintay lng ako sa email and after 4 days nag email at nag txt ang lazada at on the process na refund ko sabi 2 days daw maghintay ako peru pag ka bukas na receive ko na voucher number ko. Thanks lazada. :)
Hi, Rhena. Para po sa mga concerns nyo regarding your returned item, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hello Lazada! Nag order ako ng phone nung may 5,2016 okay nman po sya pero mga 2-3 weeks mabagal na po ang loading at naghahung na po. Gusto ko po sana papalitan w/ the same unit parin po kaso hindi ko alam pano ba process pag pina replace. Pls help pano gamitin ung ticket # sa pag transact? Hanggang jan lang po ako kasi d ko nman po alam :(
Ganun po ba, Rubie? For this cases, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 para malaman ang details ng pinakamalapit na service center sa location nyo at para ma-avail nyo ang warranty o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Lazada canceled my 2 orders with them. The online confirmation stated that no money has been deducted from my credit card "but issuing bank may have set a reserve equal to the total amount". The purchases were done on May 21 and 24. It's now May 27 and the amount taken is still not returned.
I called Lazada and the agent was just repeating what was mentioned in the cancellation email. I tried to reach for a supervisor, but the supervisor was busy.
I called my bank (BPI) and they were saying otherwise - that the transactions were on floating status and Lazada did not cancel them. According to the bank supervisor, Lazada is not admitting that it was a terminal error on their end, and that they have many cases with Lazada like this.
This has caused a lot inconveniences on my end, particularly the time and effort wasted, and at the moment I cannot use my card to purchase those items anywhere. The bank said I have to wait after 2 business days for the charges to be reversed.
NEVER EVER BUY FROM LAZADA. A LIAR and will cause you headache! - Noemi
Hi, Noemi. We're sorry to hear about what happened. May we ask for the order number for this concern so that we can help you? Good day!
I have two orders. ******* and *******. One of those is cash on delivery and one is pay first so I payed it na sa 7/11. Isa palang ang natanggap ko po out of 5 items na bayad na while the cash on delivery order is delivered so quickly. Good thing the cod was delivered timely but aanhin ko naman ang sports cam ko kung wala pa yung mga gamit nya? :( I ordered it saturday and thursday na ngayon. I will use it this weekend sana. Please review. Accdng to Lbc I havent put my address. I did. Unfortunately the app wasnt able to captured it. Pero nkapag hatid na sila ng dalawang items. 1 sports cam cash on delivery and 1 item for payed order. I assume na alam narin nla kung san ihahatid to. They have my number as well and they even called me. Sa ngaun wla na akong na tanggap na text for items not yet delivered. Where did my 4 other payed items go? I cant check it on the email because I used my mothers email on that order but the order name is registered on me.
Hi, Sofia. As per checking, the 4 remaining items under ON 322236126 is an IMPORT item. Please be reminded that for items coming from Abroad, we have a different delivery time frame which is 15 - 20 business days or 20 - 30 calendar days (details were also indicated on the website when you ordered the item). As of now item is still not in the Philippines. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
In shipment na pero di parin dumadating. Tom ung deadline. Madalas maaga dumating pag bumibili ako. So yeah. May pag gagamitan kasi kaya gusto ko agad makuha
Order number *******
Hi, Joseph. Pasensya na po kung ganun. Possible pong ang nakikita nyong item na naka-post ngayon is not exactly the same ng item na inorder nyo. For sure it has a DIFFERENT SKU po kesa sa inorder nyo and from different merchant. Ang order po kasing ipina-process ng Lazada is the SKU na inoorder ng customer. Para mas madaling malaman ang status ng inyong pending orders, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Hindi ko pa po nareceive yung order ko, I ordered it last May 16. Assumed arrival date May 20-21. Can you please track my order? Order number *******. Thanks
Hi, Jess. As per checking, this issue is now resolved. For future reference, please be informed that the date provided upon check out is just an ESTIMATED date of arrival and not the STANDARD delivery time frame which is 5-12 business days for orders outside Metro Manila. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
One of the items I ordered arrived yesterday, but when I assembled the baby rocker, the metal braces are not aligned. Tabingi hindi comfy si baby. I want to return the item but the return form is not included in the package. The delivery boy only gave us the receipt. Can i still bring the item to LBC even though i don't have the return form? And by the way, dalawang rocker ang order ko baka naman pag dating nung isa pa may defect din, paki check niyo naman bago idispatch. My other order diaper bag ang dumi tsk tsk
Pasensya na po sa lahat ng nangyari, josephine. Yes, you may still return the item without the Return form. But you may also download it via this link: www.lazada.com.ph/return/. Pwede nyo rin pong ibalik pati na ang diaper bag para ma-replace po. For further assistance po, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Salamat po at pinaalam nyo ito sa amin, keith. Madalas po kasi ang time ng pagbalik ng item sa amin is kung ano rin po ang delivery time frame for your location. For your returned item concerns and follow ups, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!