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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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Hi Lazada, It's my first time to order here.
I can't find my orders on 'My Orders' section after it's being processed. When I verified the OTP Code, It went back to your site stating 'ORDER FAILURE'. I think I accidentally doubled my orders because I have received another code from BDO but fortunately, I was able to cancel the verification from BDO on my second order (I used my uncle's American Express credit card). I don't know if it was still processed or what but I entered the OTP Code because I thought I just need to redo the process until I realized that the price is different from the price in my cart. But it went back to your site again stating AGAIN that my orders failed. I went to 'My Orders' section to see my orders but unfortunately, it was not there. I searched for the items that I ordered (the 'only 1 stock left' items before I ordered it) and it says that it's sold out. So I assume that it was sold by me. My only problem is I can't see what I ordered and the tracking number of it. Please reply, thanks!
First time ko po mag order sa lazada na double ko kci ung order ko eto ung control number ******* pls pa cancel po
Hi, Errol. As per checking po sa ON na binigay nyo, delivered na po ang isang item and dipatched naman na po ang isa. For future reference po, paalala lang po na meron lang tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Good after noon po sa lahat. I ordered an item from lazada but the item wasnt delivered until now. So i decided to purchase somewhere else. Can i cncel my order or do i need to pay for full for the item? Can it be canceled? Or do i need to for pay the shipping fee?
Thanks for letting us know about this, kavirimalay. No worries, there's no payment needed for you to cancel your order. Also, please be reminded that we only have 6 hours to cancel our orders after is has been placed. As for your orders, all items have been shipped and on its way. For this we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I bought from lazada a birthday gifts for my girlfriend. As I live in Europe, I could'nt afford buying something from here to deliver to the Philippines.
I contacted their customer service various times before my purchase, and they always replied quickly and efficiently.
I placed my order on May 18th. I paid with my European debit card. The item was at my girlfriend's house in Laguna in the afternoon of May 20th! So fast!
The item is in good conditions and as described on the website.
Both my girlriend and I are very satisfied with the product, the shipping, the customers, and basically everything regarding Lazada.com.ph.
Definitely would buy again
Good to hear that, Dave! So stay tuned to our website for more updates. You may also subscribe to our Newsletter to receive notifications about the latest promotions, get updates on the hottest new arrivals and enjoy exclusive voucher offers. Our newest deals and promotions are also right on our homepage www.lazada.com.ph. See you on your next purchase.
I was disappointed with my order, I'm so excited to receive it, but you send me wrong item.
This is my order from LAZADA - Stylebox Electronix:
"4K-2.0LCD Camera BK 16MP 1080p Ultra HD Sports Action Camera".
LINK: http://www.lazada.com.ph/4k-16mp-ultra-hd-sports-action-camera-*******.html
See that it is a 16MP action cam, but i receive 12MP and a different item from the picture.
Poor Photo taking its like VGA but Video is fine except in low light. I tried if its good so that i will never return and replace it, but no. Its so unfair for its quality that cost P2,699.00 comes with a wrong item.
I want to return it and change to what in the advertise description.
I purchase a lot in your store and i have more pending item to delivered soon. So i hope you will help me about this issue.
My Order#: *******
We're sorry to hear about this, Jeb and thanks for letting us know. We have already noted your concern on our system. Please be informed that once item reached our WH, it will have to undergo the 2-business days evaluation process. You will receive an email/call notification once evaluation is done. For your returned item concerns/follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I wanna try this online shopping and want to try lazada, but after reading reviews, andaming negative feedbacks so nevermind
Hi, Levister. We understand your opinion about us. Though there were negative feedback, we still have our valued and satisfied customers around. Well as they say, you wouldn't know until you try. Good day!
Napag isipan ko na i cancel nalang ang order ko kasi hindi ako sure kung gusto ko ang kulay ng shoes.
*******
Thanks for letting us know about this, Dulce. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hi. Lazada, pls cancel my orders if it will take long to arrive, coz we will leave our house in a emergency travel. Sorry to bother. But theres no one in the house that can recieve nd pay the item. Well be leaving at saturday. Trackng number is. *******. Thanks.
Hi, Wade. Please be reminded that we only have 6 hours to cancel our orders after is has been placed. As for your orders, all items have been shipped and on its way. For this we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi lazada ano po ba ang gagawin kc po nag email n sken n pede kona e refund wala npo b akong ivng gagawin bsta ibigya ko lng ung code number sa lbc
Hi, Tamie. Ang voucher code po na natanggap nyo ay pwede nyong gamitin sa pag-place uli ng order sa Lazada. Hindi po ito mai-encash sa LBC pero good as cash po ito when you order uli. Paalala lang po na kailangan po naka-log in kayo sa email address kung san nyo na-receive ang code dahil naka-tie up po ito dito. Makikita po ang "Apply Voucher box" sa Order Summary window, bandang right side po ng screen, matapos po kayong pumili ng payment method at bago i-click ang "Place your order". Paalala lang po na may mga items po tayong hindi pwedeng gamitan ng voucher. Ito po yung mga items na may BLUE STICKER. May maitutulong pa po ba kami? Let us know.
Still waiting.
I WOULD LIKE TO ASK AN UPDATE REGARDING TO MY ORDER
WHICH IS SAID ( BY MAY 3- 5) THE PRODUCT I ORDER WILL BE DELIVERED TO ME.
I PUT PATIENT REGARDING THIS MATTER BUT TODAY IS ALREADY MAY 16,2016 AND THE PRODUCT IS NOT WITH ME YET,
I AM INTERESTED WITH MY ORDER THUS I NEED IT AS SOON AS POSSIBLE ( SINCE I AM PLANNING TO GIVE IT AS A GIFT FOR THE UPCOMING EVENT) AND IF IT COME LATE ( WHAT's the purpose of your timeline given) THE OCCASION IS FAST APPROACHING,,:(
Order *******
My tracking number: **************
I HAVE ATTACHED HERE THE PDF FILE WHERE MY LBC TRACKING HISTORY
YOU WILL SEE THAT LAST MAY 5 - IT IS ALREADY FORWARDED TO SF CAGAYAN DE ORO. WHY NOT IN RANGE MAY 6-13, IT IS NOT DELIVERED? CAN YOU PLS CALL ME OR TXT ME AN UPDATE IF WHERE CAN I PICK MY ORDER?
Hi, Rachelle. As per checking, this concern is already resolved as order was already delivered. For future reference, please allow 5-12 business days delivery lead time for orders outside Metro Manila. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Pa cancel nlng ng order ko. Eto ung tracking# *******. Sobra tagal kasi dumating lagpas na sa due date. Pinuntahan q na kahapon sa 2go wala pa daw yong item q anu yun lokohan? Eh nung last week pa na shipped yun! Kakainip mag antay. Pa cancel na lng po. Salamat!
Hi, Gen. As per checking po, successfully delivered na ang order na ito. For future reference, be reminded na meron po tayong 5-12 business days delivery lead time for orders outside Metro Manila. Hindi po kasama ang Saturdays, Sundays at holidays sa bilang. Iba rin po ang time frame natin sa mga POWERBANKS or anything na may LITHUIM content(dahil kadalasan via SEA po ang transportation nito) at IMPORT item na may 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know. Good day!
Hi lazada kindly cancel po my order will be leaving for baguio tom and walng tao sa bahay kala ko kc ilang days lang andto na thanks this is the control number ******* thanks
Hi, Rachel. As per checking po, this issue is already resolved as it was delivered last May, 17. May maitutulong pa po ba kami? Let us know.
Lazada pls cancel my order na double q po kac ang pag order e i hope ma cancel po di q po afford #*******. Please po thank you lazada
No worries, henna. Cancelled na po ang order nyo sa system namin. For further assistance po for other concerns, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hi. I ordered a tent and it said that the delivery would be between May 8-10. Still haven't got it. If it is to arrive this weekend I'm afraid that there could be no one in our house to receive it.
Any help with this?
Thanks for letting us know about this, Noel. Please allow 1-7 BUSINESS days delivery lead time for orders within Metro Manila and 5-12 BUSINESS days delivery lead time for orders outside the Metro. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Nalilito ako kasi sabi nyu 5-12 working days 2 weeks na poako nag aantay from may 3 until now po tpos ang sabi nmn sa 2go website out for delivery na ng 12 of may pero may nakalagay pa na in transit. Gusto ko lang maupdate about sa delivery status ng order and also wala pa ako narerecieve na txt galing sa courier. Gusto ko kasi ng item sayang nmn kung mamimiss ko yung delivery. Response asap
Hi, Ren. As per checking with 2GO's tracking tool, your order is currently in transit with TN L2280929J. Actually, order is still within our standard delivery time frame of 5-12 business days since your location is outside Metro Manila. Iba rin po ang time frame natin sa mga POWERBANKS (dahil kadalasan via SEA po ang transportation nito) at IMPORT item na may 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Please cancel my order! Order number: ******* i have financial issue. The item is still on the process and havent shipped yet. I cant find the cancel button on my order details
Hi, Oshea. Please be reminded that we only have 6 hours to cancel our orders after is has been placed. As for your orders, all items have been shipped and on its way. For this we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Yun nbili ko po Authentic Ego Jusco A7 E-cig. Yun isa pong batterry di gumgna. Sglit lang sya mgchrge kaagan ng green sya hindi nman ngkkrga pano po kaya yun..
Thanks for letting us know about this, Carissa. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Omorder po ako ng cherry mobile infinix eh nung gagamitin na po naman na sana ok sya nung una kaya lang may mga ibang part ng screen na di ma touch so pangalawang reboot di naman na touch lahat. Gusto sana nung nagpaorder sakin na iredund na lang kaya lang in shipment pa dun sa order status ko. May posibilidad po ba na makahingi ng redund? Pa assist naman po.
Yes possible po, Angelito. Para mai-process po namin ang refund, pwede po nating ibalik ang item ng LIBRE sa pinakamalapit na LBC outlets sa inyong lugar. I-fill out lang po ang kasamang Return form at isulat ang defects na naobserbahan sa item. Kung wala naman po kasamang return form ang item, pwede nyo pong i-download ang aming online return form using this link: www.lazada.com.ph/return/. Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!
I'm feel so great to receive my orders with just three days but as i checked the item all of them where defective and now i've been waiting for so long for my refund. ******* tracking number. No email, no update. So disappointing
Hi, Jev. As per checking, this was already completely refunded on our end since April 21. You may call you bank regarding this. Good day!
Umorder ako ng ps4 games dito sa lazada yung isa defective kaya isinauli ko. After ng ilang mga araw saka palang nila ako iniupdate na narecieve nila yung item. Tapos nag email sila na papalitan daw nila. Ilang linggo na wala parin yung item. Sinubukan kong mag email sa kanila pero hindi sila nag rereply. Kaya wag kayo papaloko dito sa mga to dahil wala silang interest sa mga customers nila. Ang gusto lang nila ay kumita ng kumita. Mag ingat din dahil madalas fake item at defective ang ibibigay sa inyo.
Pasensya na po sa nangyari, Neil. Pwede po bang mahingi ang order number for this concern para matulungan namin kayo at mabigyan ng updates? Salamat po.
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for letting us know about this, Pauline and we're sorry to about what happened. You may provide us the order number (s) for this concern so that we can double check it and help you. Thanks!