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al r.

Contributor Level

Total Points
90

1 Review by al

  • Lazada

7/15/16

As an American who recently arrived in the Philippines, I missed Amazon.com and hoped to replace it with Lazada for all my shopping needs.

My first purchase was a laptop computer. I paid up-front with a credit card, and I was told that the laptop shipped out from Lazada to their shipper and I would receive it no later than July 12. I stayed home and waited all day on the 11th, 12th, and 13th of July for the shipment to arrive. Nothing. I tried calling but only got a recording, so finally just left a written message.

The night of the 13th, I got a message that my order had been cancelled with no explanation. I wrote a couple of angry emails asking why and eventually got a response. They said the published catalog price of 17,389p was a mistake. It should have been 17,499p. So, over 110p on a high profit item which they made a mistake on, they decided not to ship the computer out to me, but of course never bothered to tell me.

I'm not used to dealing with 3rd rate companies like this. In the USA there is no question that a company like Amazon would have gladly eaten the 110p. Not Lazada however. Customer satisfaction obviously means nothing to them. They feel that the prices in their published catalog mean nothing and that they can change them at their leisure and make the customer suffer because of it. It also seems to never have occured to them to phone or email me to let me know they were doing this.

Now based upon many of the comments I've read here, I'm bracing for them keeping my payment and not processing a refund.

Really, I'm absolutely disgusted that companies this incompetent are still in business.

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Lazada P. – Lazada Rep

We're sorry to hear about this, Al. May we ask for the order number for this concern so that we can look into it and help you? Regards.

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Al R.'s review of Lazada earned 9 Very Helpful votes

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