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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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Bakit po antagal ng order kong iprocess? Check ng check po ako ng status palaging ang nakalagay is pinapack at nasa warehouse na ng merchant. Ikacancel ko nlng ba ang order ko? Pcheck naman po ng status ng ******* please
Gud day lazada. Bakit ganun ung refund ko di ko pa din makuha? Sabi ng lazada nasa lbc nadaw at my transaction number na kaso nung kukunin ko nga mali daw ung number. Di ko mabuksan email ko at nareformat at nawala pa cp ko di ko na din maalala order number kc rwfund nalang naman hinihintay ko. Pakiaksyunan naman to. Eto ang info. Recver is necie delos reyes ng 190 purok 8 bacao 2 general trias cavite. Nakailang email na aq sa customer service pero mga nonsense sinasagot nila sakin. Salamat
Thanks for reaching out to us, lovely. Pwede po bang mahingi ang order number for this concern para matulungan namin kayo? Paalala lang din po na meron lang pong 7 days holding period ang LBC for Lazada refunds. After this, kailangan pong mag-generate kami ng bagong refund reference number for you. Kung hindi na po active ang email address na ginamit sa pagplace ng order, pwede po kayong mag-send ng authorization letter kasama ang inyong valid ID sa email address na: payments@lazada.com.ph. Please note that we only honor the following ID's:
Driver's License
Valid Passport
Unified Multi-Purpose ID (PVC ID card)
SSS ID (PVC ID card)
PRC ID (PVC ID card)
For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
I ordered two items for the 1st time. A guitar for my friend (I was shipped to her. The handle almost disconnected to the body) and a bluetooth speaker (that takes forever to connect). We shipped it back and filed for replacement. But they refunded it. The thing is my friend doean't have valid id and she can't claim the money to lbc. Been sending emails and messages to lazada but their customer service takes a long time to respond. Don't waste time calling their hotline, they can't help you.
When they finally responded and said they will replace it into store credit within 48 hours, but when I checked it they still haven't sent me the voucher code and 3 days already passed. I really regret doing transactions with them.
We're sorry to hear about this, Yoj. May we ask for the order number for this concern so that we can help you? Or for more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+). Good day!
Hi gud afternun po. Nag order ako sa lazada naun lang i order 3 items, un isa gusto ko sana mapalitan ng ibang items., ikinancel ko na un isa en confirm na cancel na cia pero bat un total is ganun pa din..
Thanks for letting us know about this, Ukay. Paalala lang po na we can not change an item in ang order once mai-place na ito. For this kailangan pong maicancel ang buong order then place a new one. Pero no worries, you just have to call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
THINK TWICE BEFORE WASTING TIME AND MONEY RINGING CUSTOMER CARE
Purchases LED TV 20/05/16, Arrived 28th and was obvious it was a second, returned 29th 5/16, processed and refund to follow. UPDATE 75 days after sending item back a lot of time in the internet cafe and 4 calls to customer care Ha Ha! Cost over 700pecos with no reimburse from Lazada just excuses all the way!
WELL guys after telling Lazada that I was going to talking to Department of trade and Industry A supervisor stepped in and payment was in my pocket 2 days latter. DTI was very interested in complaint as members of there department have had problems as well.
MY ADVICE,, ANY PROBLEM,, DON'T BE-LEAVE LAZADA GO DIRECT TO DTI THEY ARE HAPPY TO HELP!
We're sorry to hear about what happened, Brian. May we ask for the order for this concern so that we can help you? Thanks!
Hi I'm tired of explaining this all over again but I wanna give it a try maybe someone can truly help me. I ordered from lazada few days ago my order number is ******* this was a bed, pillow and bedding set since my brother is having his ojt in cebu so i addressed the package to their company however upon checking on lbc website it was delivered yesterday but my brother didnt get any my brother asked their office and everyone in company no package has been received I paid my order and do my responsibility as a customer I called lbc I'm trying to ask who signed and received the package the stupid rep said she doesn't know how come you meant to say you just deliver items no care who the hell that person is... I sent multiple of emails to lazada to lbc no response. This was the worst experience. They're doing false advertisement they are not calling the customer prior to delivery
Thanks for letting us know about this, Grace. As per checking on LBC's tracking tool, the Queen Single Plush Pillow(White) was delivered & successfully accepted by the consignee itself Noel Parada Jr last 08/02/2016 around 04:20:00 PM. While items Mandaue Foam Budget Rolled Mat (Multicolor) & CS Home Linen Collection Peppy 3 Piece Bedding Sets having the same TN 791006742783 was received by one of their employees named BASIR DRES. If these information are all incorrect please let us know so that we can create the necessary escalation report. Regards.
I mistakenly ordered a wrong item. Instead of backup batterry casing for iphone 6s plus i ordered for iphone 6. Can someone help me to cancel my order. Or what should i do if the order is for dispatch? *******
Hi, Jen. As per checking, all items under this order were successfully delivered. For more concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hello po! Gusto ko pong i cancel yung order ko. My Track number is *******. Nag search about sa product and I found out na hindi siya compatible sa phone ko.
Thanks for letting us know about this, Riza. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hi lazada, hanggang ngayon hindi pa dumating yong order ko na ******* and *******. Pagcheck ko sa lbc sabi out for delivery maya maya naging posted status: refused to accept cnee. Ano kaya problema?
Thanks for letting us know about this, Dave. As per checking po sa LBC's tracking tool, ansabe po ay ni-refuse daw po ng pinag-deliveran dahil wala daw po kayong existing order for that. As of now po, naka-pending po ito fr pick up sa LBC Baguio, G/F Cooyeesan Hotel Plaza, Blk 1 Quirino Highway, Baguio City, Benguet. Pwede nyo po silang directly makausap using this number 09255685141. Sana po nakatulong kami sa inyo. Good day po! - chai
Gusto kong icancell ung order ko tracking no. ******* kc nadoble sya.
Dalawa ang dumating sa email ko pero magkaiba ng tracking no. Kaya ippacancell ko ung isa.
No worries hannah, cancelled naman na po ang order na ito sa system ng Lazada. For more concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Pano po i cancel yung order pag hindi dumating sa date na binigay ng lazada? Or pwede bang hindi sya tanggapin pag nakabili nang bago dahil sobrang late yung delivered?
Thanks for letting us know about your concern, Edmar. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
My order was incorrect it should b spigen for iphone 6s not 6splus i think it was shipped but pls help order #*******
Thanks for letting us know about this, Paulo. As per checking, yes, the item was already dispatched from our WH, thus we can not cancel it anymore. Please also be informed that we can not change/add item once an order was placed. No worries, we'll take note your your cancellation request, but you still you have to call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I ordered an item last July 18, and delivery date to be expected was from 21 to 23. I contacted Lazada so the couriers can contact me. By 26, a courier called me to tell me he will forward the package to another courier, which was going to be delivered the next day, which is today, July 27. Guess, what? I wasted another day waiting for nothing! If I could have rated this lower than 1, i'd rate it a -10!
Wont be encouraging to anyone about Lazada. Such a waste of time! Foolish delivery dates!
We're sorry to hear about this, Mans. May we know your exact location? Please be informed that the date provided upon check out is just the estimated earliest date of arrival of your order. However, you dont need to worry since iit will still be delivered within the STANDARD delivery time frame of 1-7 BUSINESS days delivery lead time for orders within Metro Manila and 5-12 BUSINESS days delivery lead time for orders outside the Metro. Except of course for the import items which has 15 - 20 business days or 20 - 30 calendar days and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Sundays and holidays not included. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Pwede po ba i-resched ang delivery ng order ko? Kasi yung time frame is july 29-august 2. May urgent thing kasi akong aasikasuhin bukas and makakabalik ako august 5 pa. Eto po *******.
Hi, Rona. As per checking po, delivered naman na ang order nyo. Nga pala po, may Victory Sale ang Lazada sa darating na August 1 to 4. Sure winner ka with buy 1 take 1 bundles, items below Php 1000 and discounts up to 80% off. Visit www.lazada.com.ph o i-download ang Lazada mobile app for free.
Hi lazada, please cancel my order #*******. Reason ko po is I mistakenly placed my orders. Hindi ko pa un nareview. Thanks po
Okay na po, Ms. Leonora, cancelled naman na po ang order na ito sa system namin. Nga pala po, may Victory Sale ang Lazada sa darating na August 1 to 4. Sure winner ka with buy 1 take 1 bundles, items below Php 1000 and discounts up to 80% off. Visit www.lazada.com.ph o i-download ang Lazada mobile app for free.
What will happen to the accounts of your customers na nag cancel ng kanilang order after 6 hours cancellation time at hindi tinanggap yung order upon delivery kasi naka COD man rin. What are are the consequences regarding to this... I am wondering kasi dami nag kansel ng mga order nila. Lazada, tell me is there any reason to alarmed about this?
Hi, Mark. There'll be no consequences nor impact to the account. Wala rin naman po kasi talagang magagawa si Lazada kung gusto ni customer na i-cancel ang order. Marami rin naman po kasi talagang nagkakamali ng pag-place ng order, hindi nagamitan ng voucher at yung iba, duplicate ang orders kaya po sila nagpapa-cancel. We are considerate din po naman. Kahit andami ng complaints sa amin. Hehehe
May maitutulong pa po ba kami? Nga pala po, may Victory Sale ang Lazada sa darating na August 1 to 4. Sure winner ka with buy 1 take 1 bundles, items below Php 1000 and discounts up to 80% off. Visit www.lazada.com.ph o i-download ang Lazada mobile app for free.
I've been ordering items from lazada for a year now and I never encountered any problem or what so ever how ever i was planning on ordering items from abroad and I saw some reviews about those who ordered items coming from abroad and they ended up paying unreasonable tax.
We understand, James. Have you also noticed that the price of those items coming form abroad are much lower than those sold here in the Philippines? Like the Apple iPhone 6 Plus 128GB (Silver) (Imported) which is sold at ₱ 43,999.00 while
Apple iPhone 6 Plus 128GB (Silver) from our local merchant costs ₱ 51,300.00. All items sold are inclusive of tax, but not as unreasonable as you mention. Sometimes we just have to browse and pick the best price there is. =D By the way we have a Victory Sale on August 1 to 4. Enjoy buy 1 take 1 bundles and items below Php 1,000. Go all out with our winning deals up to 80% off. Visit www.lazada.com.ph or download the Lazada mobile app for free.
Bakit po wala kayo mobile number or toll free? Bakit po iisa lang contact number nyo? Bakit po hindi naka enable yung message nyo sa FB? Di ba mas convenient yun at mas madali kayo ma contact. I'm just wondering.
Hi, Jane. Thanks for reaching out. As of now, wala pa po tayong Toll Free hotline number. Na-enable na po dati ang messaging on FB but was now disabled dahil marami pong gumagamit at gumagaya para mang-SCAM. However, open pa rin naman po ang DM namin sa Lazada Supermoms, Lazada Fashion at Twitter DMs. For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
I was tempted to purchase an item from Lazada when I saw their great discounts :D I read some reviews about the site and they were disappointed coz mostly discounted items are already used or second-hand. What I want to know if items that had been discounted will be all brand new?
Thanks for reaching out to us, Maria. Sorry but we dont sell SECOND HAND items on the website. However, we have refurbished items. Those were items that are remodeled. Order now so you'd know. By the way we have a Victory Sale on August 1 to 21. Enjoy buy 1 take 1 bundles and items below Php 1,000. Go all out with our winning deals up to 80% off. Visit www.lazada.com.ph or download the Lazada mobile app for free.
To all lazada shoppers who seeks extra income. I just want to share what I had met online. I was once like you searching for this. I hope it can help you. Godbless!
Wow! Good to hear that, Rosalia. Congratulations!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Ced. As per checking naman po sa order nyo, naideliver namin sya bago pa dumating ang inyong expected delivery date na Aug. 16? Once again, paalala lang po na: After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame: In Metro Manila Areas: 1 – 7 calendar days (except Sundays and holidays). In Non-Metro Manila Areas: 5 – 12 calendar days (except Sundays and holidays). Note: For orders of high capacity powered items (i. E. battery bank) and items with liquid content (i. E. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date. You will receive a notification once item will be out for delivery. Nga pala po, may Big App Sale ang Lazada from August 18 to 21. Up to 80% off sa electronics, fashion, home and living at iba pa. I-download ang Lazada mobile app for free at i-enjoy ang aming mga app exclusive deals.