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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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I just cancelled my order within 6 hours period. I will not be home by the time of delivery. I would like to know if it was approved.
I would like ask for the update of my order # *******. It says "your item(s) is being packed and ready for shipment at our merchant's warehouse." it hasn't send any sms yet. Please update me thank you
Hi, I would like to cancel my order. ORDER # ******* I've already received the confirmation that it's being shipped. Kindly process this. Thank you!
No worries Joanna, your order was already cancelled on our system. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I just ordered booster seat and now waiting for the validation. Kaso may doubt ako na baka fake yung item? Is there any proof or what para malaman kung legit? Enlighten me, laszada!
No worries Jocel, Lazada sells authentic items on the website. Humihingi po kami ng mga authenticity certs sa lahat ng aming mga merchants. And if there may be an instance na may makalusot na "lemon", we make sure po na ma-penalize ang merchant/seller at tanggalin ang items nila sa website para di na gayahin. We hope nakatulong po kami sa inyo. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
I find Lazada to have some reasonable prices on household items, (their Photo items are quite expensive)
I was recently looking for a medium sized refrigerator, their prices were reasonable, however there was not one photo of the interior of any refrigerator the exterior appearance is only of tertiary importance. I want to see the inside.
On another note, the English translation of the site is only headlines, and directories, there is no translation for details. I ended up buying the refrigerator at Big C.
Also when I check delivery estimates, I am asked for my Thai Postcode, I entered it, but the number was continually rejected as erroneous, it works fine with DHL, Thai Post Service & even for the idiots at Fed Ex...
Hi lazada;
Paki verify naman yung order ko eto number#******* motor bike Galore L999. Para sana sa apo ko yan sana naman maideliver. Wala kasi ako natatanggap na verification sabi kasi eemail daw ako eh. Thanks
Fernanda Francia
Thanks for reaching out to us, Fernanda. As pr checking naman po, dispatched na sa Lazada WH ang item na inorder nyo. You may expect the dleivery po on or before 06-Sep-2016. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Please naman paki-process na yung order ko #******* I need it by Wednesday or Thursday. I ordered kahapon sabi ivverify pa, till now wala pangverification
Please cancel my order #*******. Emergency problem. Thank you
******* please cancel my order because i have no enough money to buy it.
Thanks for letting us know about your concern, Vince. Though we only allow cancellation within 6 hours after it has been shipped, no worries, we'll just send an email for the delivery cancellation. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi lazada, Omorder po ako ng "PINSV Men Fashion Casual BootsBlack (Intl)" last aug 15, and sabe sa email, may SMS or Call verification akong matatanggap. 4th day ko ng nag aantay pero wala padin verification. Im expecting 3 days but its my 4th day so im worried. Can you please check the status of my ORDER # *******. And please be advised that i will not be able to accept deliveries every weekend, weekdays lang po. Thank you.
No worries Nathaniel, we are now processing your order na po. Since IMPORT item po ang inorder nyo, you may expect the delivery on or before 15-Sep-2016 po. Ito rin po ang date given upon check out. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Please cancel my order #*******. I don't have enough money to buy it. Please cancel it. Thanks
Hi, Alkhalid. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. But no worries, we'll create an email addressed to our Logistics team for the delivery cancellation. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Wala pa po akong natatanggap na verification sms sa order ko, paki verify naman po order ko, order num. *******
No worries, Soap. Pina-process naman na po namin ang order nyong Adjustable Stud Spring 6"-9" Bipod Picatinny Rail Fit Standard 20mm Rail Mounts. Since this is an IMPORT item, paalala lang po na meron po tayong 20-30 calendar days delivery led time. As per checking po sa order nyo, you may expect the deliivery on or before 19-Sep-2016. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Hi lazada, please cancel my order (#*******) hindi kasi ako makapasok sa cancellation process ninyo. Salamat po
Hi, Garry. As per checking naman po, closed/cancelled na ang order nyong ito sa aming system. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I want to return and get the refund of the kirkland vitamin c i ordered last august 12. Upon examining the product from the details printed in the bottle up to the tablet color, I found out that it is not authentic kirkland vitamin c. I want to return it and get a refund. How long will it take me to get the refund. Pls reply
We're sorry to hear about you concern, sheryl. May we ask for the order number for your concern so that we can call you? For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account;
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Please be reminded that we have 24 hours to update the item's current item from SHIPPED to DELIVERED. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
ISANG BUWAN AKONG NAGHINTAY NG BINAYARAN KO TAPOS MALALAMAN KO REFUND NA LANG? KINANG INA NYO MGA BOBO
We're sorry to hear about your concern, Dane. Pwede po bang nalaman kung bakit refund ang nangyari sa order nyo? Meron po kasing 3 ways kung bakit nangyayari ito. Kung ang order ay naging invalid onset pa lang ng pag-order, kung naging out of stock ang item habang pina-process namin ito at kung na-cancel due to failed delivery. For invalid transactions, walang amount ng bayad ang napupunta sa Lazada account. For cancelled dus to OOS naman po, naka-cancel ito once malaman namin na out of stock na ang item (though nag-aout source kami sa ibang merchant), so kesa naman po mag-intay kayo ng availability ng item, we're cancelling it na lang, give you a refund and a compensation for the inconvenience. And for cancelled due to failed delivery naman po, meron lang po kasing 3 attempts ang ating courier to deliver your order. Once hindi po maging successful ang attempts, ma-RTS po ito and automatic na maka-cancel. For additional concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Paano nyo po malalaman na ang customer ay nanloloko lamang, kagaya po ng umorder sya ng products niu pero pag ideniliver na hindi sya bumayad?
Thanks for that question, gleen. =D Actually, lahat naman po kasi ng umoorder sa Lazada website, di namin pinag-iisipan ng masama or pinag-iisipan namin na manloloko lang. So pag umorder po sa Lazada, idedeliver po talaga namin. Nasa customer na lang po yun kung di nila babayaran. Automatic naman po itong maka-cancel once maibalik sa Lazada WH. Pero may mga list na rin naman po kami ng mga "Fraudsters" kaya alam na po namin. Anyways, gusto din po namin kayong i-inform na kung may SCAMMER na CUSTOMER, may sikat din pong Lazada SCAMMER. Sila po yung i-chachat kayo at kukunin ang order nyo pati na ang bayad nyo then di nyo na mako-contact. Which is, hinding hindi magagawa ni Lazada sa mga customers nila. =D For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Unsatisfied w/delivery. If you order more than 1 item w/the same product it won't be delivered 1x and lazada's forwarder specifically lbc and 2go's deliveryman/staff are rude and impolite... may tatawag pa na ipapa pick-up yung item w/c should be delivered as per terms ng lazada then, eventually your orders will be cancelled. Very poor delivery service in cdo.
LBC nd 2go should be repremanded on those invalid undelivered/late deliveries.
Thankyou lazada for fast delivery and the item is complete and no damage. High quality product and id like to order again. Thankyou so much and keep it up! You are the best online shop
Finally a good review, Jun! Hahaha
We hope you enjoy your newly bought items at Lazada. By the way we will be having our Big App Sale from August 18 to 21, with up to 80% off on a wide assortment of items. Download the Lazada App now for free and enjoy our best app exclusive deals!
I ordered a powerbank last July30 and the expected delivery date was Aug2-9... I ought to use it for my travel sana ngayon (Aug1e) pero di pa rin naDedeliver. Ngayon ko lang nalaman na 15 days pa pala bago ko maRereceive yung item. NagExpect ako na within Aug2-9 kasi yun yung nakaSet na dates. Paano na yun? Di ko na marereceive yung item.
Syempre po marereceive nyo pa rin po, Cristina. Actually ang additonal na 15 calendar days ay makikita msimo sa product specs ng item the time pa lang na orderin nyo ito. Pwede po bang mahingi ang order number for this para mabigyan namin kayo ng updates? Or To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
I ordered a new pocket wifi from Lazada Philippines but when it was delivered it was incorrect product. I was forced to pay for it so i did. Then i have to wait for customer service to refund the money mite i add i still have not received. I then reordered the same item thinking how can they make a simple mistake twice. The item arrived and once again it was the incorrect pocket wifi that i ordered. So once again i paid for it and had to send back to customer server for a refund. Again i have still not received the refund. Then stupid me decided to try one more time as no company in this world could make this simple delivery incorrect three times. The delivery just arrived and once again a different pocket wifi was delivered. I can not believe that three times i order the same pocket wifi they send the incorrect item. I will never order another item form this company Lazada Philippines. I will let all my friends and family know not to waste their time with such an incompetent company that can not do a simple delivery.
Thanks for letting us know about what happened MANI, and we're very sorry for that. We were just thinking why it happened three times and with the same item? Would it be that it really is the item you ordered, so we just delivered it? Anyways, may we ask for the order numbers for your concern so we can triple check? Thanks in advance.
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, jesson. May we ask for the order number for your concern so that we can check it? Thanks!