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I want to return and get the refund of the kirkland vitamin c i ordered last august 12. Upon examining the product from the details printed in the bottle up to the tablet color, I found out that it is not authentic kirkland vitamin c. I want to return it and get a refund. How long will it take me to get the refund. Pls reply
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
We're sorry to hear about you concern, sheryl. May we ask for the order number for your concern so that we can call you? For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account;
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Please be reminded that we have 24 hours to update the item's current item from SHIPPED to DELIVERED. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!