LazadaReviews 1,610

Thanks for letting us know about this, Gerard. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request.

Thanks for letting us know about this, lycafaith. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. No worries, ite-take note po namin ang tungkol sa request nyo at gagawan na rin po namin ng escalation para di na matuloy ang shipment. But still, we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!

Hi, Dyan. As per checking naman po, cancelled/closed na ang orde rnyong ito. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Hi, Reynalyn. As per checking naman po dispatched na po lahat ng items on this order. You may expect the delivery po on or before 15-Sep-2016. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

We're sorry to hear about your concern, Angel. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. But no worries, you may just provide the order number to us so that we can send a cancellation request to the concerned department and help you. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

We're sorry to hear about your concern Aj and thanks for letting us know. For us to process your refund/replacement, just follow the step by step procedure on how to return your item:

1. Log in to your account;
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.

Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. We hope we have been of assistance to you.

Thanks for reaching out to us, Ronnine. Wala na po tayong system maintenance. As per checking din po sa mga binigay nyong order numbers, both ON's 317741956 and 344576856 ay closed/cancelled due failed delivery. This means na nag-attempt po ang LEX to deliver your order but was unsuccessful. For this po we suggest na mag-reorder na lang po tayo the i-monitor po natin ang order using this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.

We're sorry to hear about this, Melchor. Pwede po bang makuha ang order number for your concern para matulungan namin kayo? For us to process your refund/replacement, sundin lang po ang step by step procedure on how to return your item:

1. Log in to your account (email add na ginamit sa pag-place ng order);
2. Go to "My Orders" and click "Return";
3. Fill out the return form (clearly state the reason why you're returning the item);
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.

Paalala lang po na meron po tayong 24-48 hours para ma-update ang current status ng item from SHIPPED to DELIVERED. Sana po ay nakatulong kami sa inyo. Good day po!

Thanks for letting us know about this, Jonelle. As per checking po sa 2 order numbers na binigay nyo, both Liqua E-juice For Electronic Cigarette #002 (Banana/Strawberry/Menthol) ay delivered na. No worries, we'll send an cancellation request to our 2GO Suppport team to just cancel the other 2 remaining items, Ego KTS X6 Ecig Ecab V2 Starter kit Variable Voltage 1300MAH Battery X6 Atomizer E Cigarette Vaporizer Pen Wax DHL (Gold). For additional concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Thanks letting us know about your concern, Mikee. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. But now worries, we'll create an cancellation request addressed to our Logistics team to cancel the delivery of your order. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Hi, Ahlyssa. No worries po, as per checking naman po kasi, 2 sa items nyo on this order ay dispatched na sa Lazada WH and will be delivered to you by LBC with TN 791007058286 & 791007058743. Both items po ay may expected delivery date na 31-Aug-2016. While ang Namco Bandai Tekken 6 for PS3 naman po ay may expected delivery date na on or before 16-Sep-2016. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.

Hi, Aira. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. But now worries, we'll create an cancellation request addressed to our Logistics team to cancel the delivery of your order. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Thanks for reaching out to us, ninya. We're working on that policy as well. But for now, you have to pay for the item before it will be handed over to you. However, there may be times that you may ask the deliveryman to stay for awhile as you check the item. No worries, if there may be problems on the items you received, you may just return it to us for FREE and we'll process refund/replacement for you. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!