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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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Hi lazada gusto ko sana eh pa cancel ung order ******* please
Thanks for letting us know about this, dennis. As per checking naman po, cancelled na ang order nyong ito. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Hello lazada. I need to cancel my order because of financial reasons. Order #*******. I don't have money to pay bc delivery is so slow and I bought the same item sa mall near us nalang. Please improve your delivery system. Thank you.
Thanks for letting us know abut this, Grail. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. No worries, ite-take note po namin ang tungkol sa request nyo at gagawan na rin po namin ng escalation para di na matuloy ang shipment. But still, we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hello!
I'm having problems with my order #******* (XP PEN Graphic Drawing Tablet). Its already been a week and the order is still in the process of verification. I'd like to cancel it and place a new order. I haven't been able to do so because of the disappearance of the 'CANCEL' button. I need this asap so I can give it as a gift to my niece. Hoping for a fast response!
Thank you!
Thanks for letting us know about your concern, Cereza. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. As per checking, we are now processing your order. Since this is an IMPORT item we have a standard delivery time frame of 20-30 days. Yours will be delivered on or before 04-Oct-2016. But no worries, we'll take note of your cancellation request. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Please kindly help me, I've been trying to cancel my 'on process' orders online. I purchased 10 items via credit card and only 4 of my items are already shipped. Please help me to cancel my 6 orders because it is still on process and I can't barely wait another days/months anymore. I already emailed your csr but they just give me a ticket number. PLEAASE HEELP ASAAP! Thanks! ORDER # *******
Thanks for letting us know about your concern, Jenni. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. As per checking, 9 items were already shipped, aside for the 3 IMPORT items you ordered that are now ready to ship. We'll take note of your cancellation request and if in any case the order gets delivered, you have the choice if you'll accept it. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I am a bit confused. Is delivery fee separate from shipping fee? Because when I checked my package, it was stuck with LBC due to "No Payment" which made me wonder.
They already took the money from my account for the payment of the item and shipping was free.
Sadly, this is the first time I've ordered something from Lazada and I guess this will be the last time. I still don't have my package.
We're sorry to hear about this, Regina. Shipping Fee and Delivery fee is just the same. The status you saw at LBC's tracking tool means that they tried to deliver your item/order but was unsuccessful because there's no payment available upon delivery. But no worries, you may directly contact them via LIVE CHAT using this link: http://www.lbcexpress.com/track/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi Lazada, I received my order (Sony Extra Bass Over-the-ear Headphone) lastweek however due to questionable quality and genuinity of the item I had to return it back. I had sent the item to LBC yesterday@ 4pm. I am requesting for a refund through voucher, how long is the process time? Hoping I could buy another item from the redeemed voucher before my brother's birthday on Sept 20. Thanks
Thanks for reaching out to us, Cherry. Once item is received on Lazada's WH, it will have to undergo the 2 days evaluation process. Once process is done, you will receive a notification from our Return's team about the result. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Nag order ako ng item at paid thru credit card kaso nga lang pag bukas ko ng email ko, may email ang lazada na need ko mareplyan ung sms galing Lazada or my order will be cancelled. Ang problem kasi hindi ko na replyan at na delete ko na ung message na galing lazada, macacancel po ba ung order ko? Baka kasi masayang lang ung paghihintay ko. Eto po ung ORDER # *******. Thanks
No worries, Rusty. We are now processing your item Anker 3ft / 0.9m Nylon Braided Tangle-Free Micro USB Cable for Android/Windows/Phones/Tablets (Black/Red). Since its an IMPORT item, you may expect the delivery on or before 04-Oct-2016. You will receive a notification once item arrives here in the Philippines and another one once it is out for delivery. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
How can I cancel an item that according to Lazada, has already been shipped. I really don't have money right now. It would be nice if you can inform the courier not to deliver the item anymore, if it's possible.
Thanks for letting us know about your concern, Elle. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
Nag order ako sa lazada ng usb mini conditioning cooler, pero iba yung diniliver sa akin tapos sira pa yung battery.
We're sorry to hear about your concern, Yomen. For us to process your refund/replacement, sundin lang po ang step by step procedure on how to return your item:
1. Log in to your account (email add na ginamit sa pag-place ng order);
2. Go to "My Orders" and click "Return";
3. Fill out the return form (clearly state the reason why you're returning the item);
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Paalala lang po na meron po tayong 24-48 hours para ma-update ang current status ng item from SHIPPED to DELIVERED. Sana po ay nakatulong kami sa inyo. Good day po!
Ano ba yan? Ung ordr q na shoe cabinet dpat kulay violet, eh bkit mar0on ung dumating. Nakakabadtrp tlga! Kya ung mga gus2ng mgpurchase sa lazada. Kng skaling dumating ung ordr niy0 dpat buksan nyo muna bago kayo mgbyad. Para di kau matulad sa akin..
We're sorry to hear about your concern, Pedilyn. For us to process your refund/replacement, sundin lang po ang step by step procedure on how to return your item:
1. Log in to your account (email add na ginamit sa pag-place ng order);
2. Go to "My Orders" and click "Return";
3. Fill out the return form (clearly state the reason why you're returning the item);
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Paalala lang po na meron po tayong 24-48 hours para ma-update ang current status ng item from SHIPPED to DELIVERED. Sana po ay nakatulong kami sa inyo. Good day po!
I ALREADY RECIEVED MY ORDER AT LAZADA... I JUST THOUGHT IT WAS A BRAND NEW ITEM. BUT UNFORTUNATELY WHEN I OPENED IT THE PACKAGING WAS SO HORIBLE... THE ITEM HAS DIRT... AND AT WORST IT DOESNT WORK AT ALL...
IT WAS MY FIRST TIME TO SHOP AT LAZADA. BUT UNFORTUNATELY I EXPERIENCE THIS. I WANT TO RETURN AND WANT A REFUND.
I NEED IMEDIATE RESPONSE... FOR THIS!
We're sorry to hear about your concern Jeffrey and thanks for letting us know. For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account;
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. We hope we have been of assistance to you.
Hello Lazada, I accidentally clicked an item. I have noticed it this morning that I had an order from Lazada. Please do cancel my order since I don't have money to pay. Thank you so much. #*******
Thanks for letting us know about your concern, Jonna. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
Dumatin yung order ko pero kulang ng isa tapos wala yung official receipt or paper na nakainclude lagi sa mga packages. Nagemail din sakin saying na fully delivered na daw ang orders ko pero hini naman. Pakiupdate naman. Order # *******
Salamat at pinaalam nyo ito sa amin, Iza. As per checking po, pinapa-check na rin po ito ng aming CS sa merchant para malaman at makakua ng complete transmittal ng item. No worries din po dahil gagawan namin ito ng follow up escalation email. We'll give you an update once makatanggap po kami ng sagot from them. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Lazada na cancel ko na yung isang product ko sa isang order, kasi po XL po yung nalagay ko po, pero bakit po yung price ay pareho parin po, declined lang po, tulong po kasi po sayang yung pera.
Ganun po ba, Crispin? Pwede po bang mahingi ang order number for your concern para matulungan po namin kayo? For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Pa update naman po ng order ko. Order # is *******.
Another Concern:
It was my first time ordering po. I receive an email saying a validation may be sent through phone call or sms. Nareceive ko na po yung sms but I coudn't reply on that number. I also called your hotline (02-*******) but it says na mali daw po yung natawagan ko. How could I verify my order po? Is there another way like email or something? What's your email add po pala?
Hoping for an immediate response.
Thanks!
Thanks for reaching out to us, Judy. As per checking po sa LEX tracking tool, sinubukan po nila kayong tawagan nung 2016-09-07 pero dropped call lang daw po. 2 times pa po silang nag-attempt tawagan kayo pero wala na pong sumasagot. We're afraid this will be cancelled po dahil may status po na "Failed * Unreachable/Incorrect/Unclear Address" as of Sept. 9,2016. But if in any case ma-cancel po ang order, we suggest na mag-re order na lang po kayo sa Lazada website since available pa rin naman po ang item. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Bkit gnun ngtxt n skin ang lazada n cancel n mga order q. Tpos my ngdeliver p rin knina ndi q kinuha kc confirm n nga n cancel. Tas ilang oras bago umalis ung ngde2liver ngtxt lazada n my ide2liver skin n item. Ang gulo cancel n nga ide2liver p rin..
Salamat at pinaalam nyo ito sa amin, reina. Pwede po bang mahingi ang order number for this para matulungan namin kayo? Pasensya na po. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Heloo lazada bakit ung status ng order ko closed na hindi ko pa nmn na rerecieve ung order ko eto ORDER # ******* 9 days na wla pako na rerecieve dati nmn hindi ganyan limang araw lng dumadating ngaun ang tagal
Thanks for reaching out to us, Joshua. Once "CLOSED" na po ang status ng item, it means item/order was already cancelled na po due to failed delivery. Ito rin po ang nangyari sa order nyo. As per checking po kasi, nag-try ang ating LEX delivery team to deliver you order simula Aug. 31 pero di naging successful. However, since available pa naman po ang item sa Lazada website, you may just re-order. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
cancel my order and it already in cancelled/declined status yesterday but this morning i still received a text from lazada that my order will deliver today, how come it will deliver today if I already cancelled it and lazada accepted it? My status already cancelled i have the RN numbers to proove it and the screenshot of the status. I got shocked when I received the text. Please explain how come I received a text if my order already cancelled status.
Thanks for letting us know about your concern, Gelyca. May we ask for the order number for your concern so that we check it and help you? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I bought a pair of Kobe11 shoes for a market value price and received a COUNTERFEIT / FAKE item, then I will go through the agony of waiting for my refund/reversal on my credit card. If it was a wrong size or damage item I would understand to go through their process of 15days to 2 months but sending me a fake item and letting me wait for it to be reverse then thats a big issue. I will take LEGAL actions and report this to DTI if this cant be resolve as soon as possible. Order # *******
Hello again, Leondel. We believe we have already attended to the same concern via pissedconsumer.com. Once again, this was already refunded on our end since 9/10/16. We'll send you a copy of the reversal certificate once we receive it from Global Payments. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
No worries, Jovy. This ON 327814116 was automatically cancelled by our system. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!