On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
We monitor reviews for authenticity
FOLLOW UP KO YUNG ORDER KO... NAG MESSAGE KAU SKEN NUNG SEPT. 27 2016 SAVI NYO WITHIN 24 HOURS LNG OUT OF DELIVERY NA YUNG ORDER KO BKET HANGGANG NGAUN WALA KAU UPDATE SKEN KHIT TRACKING NUMBER SA 2GO EXPRESS WALA KAU BINIBIGAY SKE PANU KO MALALAMAN... MAG RESPONSE NAMAN KAU ESTIMATE DATE NA BINIGAY NYO SEPT. 27 TO SEPT. 30...
ORDER NO. *******
#******* po yung order ko. Paki cancel nalang po. Financial problem lang po. Emergency. Please. Paki cancel lng ng order ko.
Thanks for letting us know about this, Mark. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. No worries, ite-take note po namin ang tungkol sa request nyo at gagawan na rin po namin ng escalation para di na matuloy ang shipment. But still, we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
I'm so disappointed! Until now I'm waiting for my delivery to arrive. I just wanna know if are you still going to deliver my product (HOVERTRAX)? You sent me an email last september 24 2016 indicating that my order will be out within the next 24 hours. So I'm expecting that my order will arrive on september 26 2016. I placed my order last september 24 2016. #******* Thanks in advance!
Thanks for reaching out to us Jonathan and we apologize for the delays. No worries, we'll create an escalation email addressed to our Logistics team for us to know the whereabouts of your item. For additional concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi po. I ordered last September 09,2016(Powerbank) and the committed date was Sept 23 to 27 and up until now I didn't receive any call, text nor an email from your company. Can you please follow up? I badly need the item
Hi, Shem. May we know your exact location? Please be informed that For orders of high capacity powered items (i. E. battery bank) and items with liquid content (i. E. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
We ordered 2units of air humidifier with order#******* which was delivered last Sept. 23 but to our dismay we paid for 2units but only received 1. We immediately called your center to inform our complaint and until now we are calling but you are only sending us the following ticket numbers *******, *******,******* containing the same message that you will be responding within 24hrs about the matter. Why can't you just deliver the product which in the first place was already paid? How long is your "24hrs" for us to receive a good feedback? Please take note that this is our first time to order in Lazada, so disappointing.
We're sorry to hear about what happened, Gary. We have coordinated your concern with our Refund's team before we reply to your comment here and have actually requested for them to send you a voucher amounting to P752.00 (item amount). Kindly check the email address you used to place this order. We sent you a voucher so that you wont have to wait longer for the item. You may just place a new order for the item you like. We hope we have been of assistance to you. Good day!
I made an order Sept 15 for 2 watches in Lazada. Commited date was Sept 19-22. It's already past my birthday but I havent received the items. It was Sept 25 when I received just 1 item. Much to my dismay, the watch I received got full of scratches and the bracelet is also defective. I visited their FB page requesting for refund. A person named Jeniefer advised me how to return the item to LBC Branch. No apology, no customer service at all. To everyone who is planning to make online purchases atLazada, please read the reviews first. Extremely bad service. This Company doesnt even deserve a rating of 1
Thanks for letting us know about this Gracie and we sincerely apologize. May we know if the item was already returned? Please provide us the Return Tracking number that LBC gave you so that we can track it and give you updates as well. Please also be reminded that evaluation results will be sent to the email address you used to place the order 2 days after the item has reached Lazada's WH. For additional concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
How can i track my order through LBC if you didn't gave me any tracking number. Please chaeck it asap! Here is my order number *******
Hi Lazada! I would just like to follow up on my order #*******. It was supposed to arrive on September 19,2016 - September 23,2016. I got an email from you saying that my order has been shipped on September 18,2016. But why is it that until today (September 25,2016), it hasn't arrived yet? I would just really like to follow up on it and I'm making sure to not worry about anything.
Sorry for the delays, Nico. As per LBC's track & trace, your item is now out for delivery. To easily track you order via LBC, please us this link: http://www.lbcexpress.com/track/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Please follow up orders ******* and *******.
The first one should have been delivered today (September 23,2016) but it's still not here yet. The other order should supposedly arrive between Sept. 22-27. I will be leaving Philippines by October 1 so i'm a bit worried that i may not be here anymore when my orders arrive.
Hi, Glyn. As per checking, for ON 338234716 with TN 771007300312, you ordered for something that has LEAD/LITHIUM content. For orders of high capacity powered items (i. E. battery bank) and items with liquid content (i. E. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date. You will receive a notification once item will be out for delivery. While for ON 362592116 with TN L2615304J has just reached 2GO Davao Main Office. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Hello lazada, Please cancel my order due to unexpected things happened that I will not able to pay my ordered item.
Here is my Order number *******
Thanks for letting us know about your concern, Kimson. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
Hi Lazada! Please follow up order#: ******* placed on Sept 10 and order#: ******* placed on Sept 13. Both of them is on shipping status but until now we have not receive it. Can you please let me know what's the status of our order. Thanks in advance.
Thank for reaching out to us, Avie. As per checking with ON 383585616, item was already cancelled due to failed delivery by 2GO. While ON 322452816 with TN L2576725J is still in transit. For this you may directly contact 2GO via LIVE CHAT using this link: https://goo.gl/SoOSZ0. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I've ordered 2 items from your website on september 13 and im aware that the expected delivery is from sept 16 to 19 but as of today sept 22 i still don't have my order. Please coordinate with your courier to cancel my order because it's taking too long and i dont want the items anymore. Thank you.
We're sorry to hear about your concern, Koala. May we ask for the order number fr your concern so that we can help you? Or for more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Please cancel #*******. I've been cancelling it for days, yet it is still being shipped. The order has been doubled and I can't cancel the other one. I only have money for my first order. Please cancel it immediately. Thank You!
Thanks for letting us know about your concern, Faye. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
I ordered 3 items from lazada since they had really big discounts and i dont have alot of money being a student and all to my surprise, 2 out of 3 of them are defective! I had to return them (just yesterday) I hope they get replaced by non defective products. Whew! Truely disappointing, I was really excited to use them but they were defective, I ordered an action camera but when I turned it on it only had white screen and doesnt turn off I had to remove the battery, then as for the other item a bluetooth earpiece, it charges when plugged in but it doesnt turn on when its full after you unplug it. I HOPE MY ITEMS REACH THEM AND THEY REPLACE IT.
ADVICE TO ANYONE PURCHASING AT LAZADA: ITEMS WITH HUGE DISCOUNTS TEND TO BE DEFECTIVE BECAREFUL. I would change my mind if they replaced my items with non defective ones but for now im really disappointed.
Hi, Charles. After successful verification time of 24 - 48 hours after ordered date, you can expect to receive your order within the following time frame: In Metro Manila Areas: 1 – 7 calendar days (except Sundays and holidays). In Non-Metro Manila Areas: 5 – 12 calendar days (except Sundays and holidays). Note: For orders of high capacity powered items (i. E. battery bank) and items with liquid content (i. E. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Pls. Cancel my order #*******... I want to replace another item. Thanks..
Hi, Myra. As per checking, one of the items under this ON was already cancelled due to sourcing delays. For this we sent you an email. While the other item was already dispatched from our WH and on its way to you. For this you still have the option if you'll accept it upon delivery. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi Lazada! I would like to know the specific status of my orders #******* & #*******. The expected delivery is on September 20-22,2016. Order tracking for #******* says it was already shipped but I haven't received any notification from Lazada. Order tracking for #******* says it's still Processing. I placed the order last September 15,2016. One item for order #******* should be delivered September 20-22,2016 but I can't understand why the status is still Processing as of today. I am making sure that I don't have to worry about anything and I hope everything's going fine with my order. Please reply to this message. Thank you, Lazada. (I used the email add *******@gmail.com when I placed my orders).
Hi, Apple. As per checking, the 342129716 with TN MLK100004632 was already delivered. While one of the items under ON 398689716 was refunded due to sourcing delays. We have actually sent you an email last Sep 23,2016 around 12:49:58 AM. Kindly check the email address you used to place the order. And the other item, Kids Children Cartoon Fairy Umbrella (Intl) which happens to be an IMPORT ITEM is still being processed and will be delivered to you on or before 08-Oct-2016. You will receive a notification once item arrives in the Philippines and another one once its out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Paki cancel nalang poh ang order ko. Lazada. Nung unang order ko ang bilis ngayon umabot na ng ilang araw wala pa. Heto pala # *******
Hi, Karen. As per checking po, your order was cancelled since you refused to accept it, 1 day after your expected delivery date. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Lazada! I just received my Sony extra bass headset yesterday and when I used it the sound was so horrible and it was not balanced, the right side of the headset was louder and the left side was the opposite. I had to return it and get a replacement of another item not the same one. Is it possible to order another item that cost a higher price and I will just add the remaining of it?
Yes you may do that, Ej K. May we ask for the order number for this concern so that we can give you an update? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I hope Na maprocess nio un item Na niReturn ko, so I expect nareceive nio Na ung item via delivery from LBC, as I read from your website, ievaluate nio pa un item for two days and you inform the consumer regarding the item that return in to your office or warehouse. And please update on me asap..., I hope I'm not getting disappointed on my second purchasing into your online shop, the first I purchased is, I was contented I received good quality and delivery process so I expect more in this matter that I return my item and replace a new one, because the item that I return immediately was defective... thank you reply asap!
Thanks for reaching out to us, Mary. May we ask for your order number so that we can give you an update na rin po? Also, have you checked po ang email address na ginamit nyo sa pag-place ng item na binalik? Dito po kasi nagbibigay at nagsesend ng updates ang aming Return's team regarding the evaluation results. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Please cancel my order # *******. Financial problem po. Very unexpected things happened. Please Lazada.
No worries Kenth, your order was already cancelled due to failed delivery. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Pasensya na po kung ganun, Axl. For your ON 325261236, ang TN nyo po via 2GO is L2666442J. As per 2GO's tracking tool po, they tried to deliver your order last tie pero "PAYMENT NOT READY". But no worries po, naka-schedule naman po ito for redelivery the next business day. Pwede nyo pong personal na maka-live chat ang 2GO agents using this link: https://goo.gl/SoOSZ0. For additional concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!