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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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Just want to ask if my order will still be delivered tomorrow, because i should receive it by october 6-8 but i didn't receive any item yet. And tomorrow is the last day. Will i still be able to receive it? I really need to use that item. :(
I bought a body mirror from AC Saulog Furniture. It has a manufacturing damage so I called them for replacement twice, twice they said the'd call me back but they never called me. AC Saulog Furnitures has the worst customer service. I posted it on lazada website but it didn't came up, I suppose lazada filters negative feedbacks.
Another item I bought is from CWL General Mdse, an AB Rocket Twister that DO NOT Twist. The picture and description they had on lazada website is misleading. I suppose they sent me a fake or cheaper version, why is lazada letting these suppliers get on with their bad business practice?
We're sorry to hear about what happened to your previous order, Gi N. May we ask for the order number for your concern so that we can help you? Ware the items returned to us already so that we can process refund/replacement? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Follow up ko lng po ung order #*******. 6 days na hnd pa dumadating ung package. Then ng ask ako sa lbc humihingi cla ng tracking number. Wla ako maibigay na tracking number ksi hnd nmn ako nabigyan ng lazada...
Hi, Ry A. As per checking po, JRM at hindi LBC ang magdedeliver ng order nyo with tracking number JRM100018026. You may expect the delivery po within this day hanggang early next week. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
I placed my order last September 28 and the standard delivery is October 4-6... Mga 8 days na wala parin... Hindi nga parin ako nakakarecieve ng kahit anong email... My order number is #*******
We're sorry to hear about this, Ariel. No worries po, gagawan po namin ng escalation email ang tungkol dito sa concern nyo. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Received 2 email and 2 SMS messages at 12 noon. Went home to meet with delivery and they never delivered the product. Delivery called at 6:30pm to tell me they had too many items to deliver that day and they would deliver the following day. I call Lazada hotline that evening and no one answered the phone.
The following day I called support to speak with management. Same lies every time saying they were engaged on a call. BULL$#*! they are scared to speak to customers. Untrained cowards...
I called the deliver service and now they said they could not deliver today because they were on the other side of town. Unbeleivable. This country really is 3rd world.
Here's hoping Lazada Philippines goes bankrupt. Put them out of their misery.
Update: I see a lot of canned responses about "we're sorry" and "contact us" on a lot of other negative reviews. Do you really think that changes anything #lazadaph? Your minions of robots that have no training in customer relations doesn't help.
We're sorry to hear about what happened, Rommel. May we ask for the order number for your concern so that we can help you? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I mistakenly ordered the wrong size and just wanted to get the correct one. The same day I made the wrong order, I called. To make the story short, the 1st rep fed me all wrong info on how to go about getting a replacement or a refund since she said they do not have my size. When I called again tp start the refund process bec I already received the item, the second rep told me no refunds can be made because it was already received! An absolutely WTF moment! I have been a frequent and loyal buyer but they treated me like this! Don't buy from these people! Consider yourself warned!
We're sorry to hear about what happened with your previous order, Beth. Actually, the order may have been requested for cancellation the moment you called CS. Anyways, you may still return the item to us via LBC for FREE. Just put the reason "Does Not Fit / Wrong Size" on the online return. For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account (email add used to place the order);
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. We hope we have been of assistance to you.
Don't ever order from Lazada. It's just a crappy company. They just want the money, they don't absolutey care about their costumers. The Delivery Time Frame is not accurate, the customer service is full of lies. Sometimes they delivered the "wrong" item that it's shown from the picture which realyl reallly irritates me and happened a lot of times. Tracking Order system is a $#*!ing mess. It's says my item is "Delivered" with a check mark on it but i haven't received it yet so i call the costumer service and the lady says the word "Delivered" means the item is ready to be delivered anytime to me. I waited for days, weeks, months and it still haven't arrived. I keep calling to follow up my order and they always say this bullsh*t to me, again and again and again. LAZADA IS A $#*!ING JOKE.
We're sorry about this, lazymufffin d. May we ask for the order number for your concern so that we can help you and create an escalation email if necessary? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
DO NOT BUY FROM LAZADA unless you are absolutely sure about the shipping services offered. If they use a reliable shipping service then it will be fast but if they are sending the goods by LEX (Lazada express), do not buy! Their sorting process takes ages to go through and an order that is actually located 30 minutes away, in the end, takes 1 week to arrive. Their facebook also does not allow you to leave a review because many reviews are negative using their services. The customer service they provide is mediocre but call them instead of contact them on social media. Social media representatives completely ignore you and are unhelpful. My advice, only buy if there is a massive promotion or just buy from the sellers off the website.
We're sorry to hear about this, Edith. We are from Lazada Social Media team as well. Please be informed that orders have their own ETA regardless if your location is just 30 mins away from our WH. Also, not all items are from WH itself but some may come from our 3rd party merchant and will still have to be processed for days. May we ask for you order number so that we can call and help you? We can also send an escalation email to the concerned department if needed. Good day!
First of all, the products arrive late. Their partner LBC is not that good. They got lots of shipment so they're now really slow compared to JRS and other couriers. I hope they provide an option for what brand of courier service. The LBC employees especially in provinces are really impatient. They would update their LBC website as "return order" even if they only tried to deliver it once (which is supposed to be three delivery attempts).
Second, full of misleading and missing information especially on individual sellers, those that are not by Lazada.
Very slow communication. I would not rely on toll-frees because it's not actually toll free. Email support is really slow, takes you almost a decade.
We're sorry about that, LittleMix T. But we appreciate your feedback about our services. This way we'll be more eager to serve you better. First, we apologize that we can not pre-select the courier that will deliver your order. Most of the time, (as you said) there are really lots of items "STUCK" on courier's WH. So now we are partnered with 2go, JRM Express, XIMEX, Air21, FedEx (for IMPORT Items) aside from LBC and our in-house courier LEX. Second, once an item is reported to us for being posted with misleading information, we automatically call the attention of our Content's team for them to contact the merchant for correction. And lastly, we dont have a toll free number as of now. So if calling our CS number 795-8900 isn't applicable for you, you may leave us an email via www.lazada.com.ph/contact/ or reach us by sending us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+). We hope we have been of assistance to you. Good day!
Don't buy from here terrible exp. Bad, full of fake items and most of all $#*!ty customer service. Beware really its anit consumer.
We're sorry that you had a bad experience with us, mike. But allow us to make it up to you. So you're saying that you received a FAKE Item? Was it returned to us already so that we can process refund/replacement? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
May I know if this order of mine # ******* is really being shipped because the status is stuck on verification. Thank you.
We're sorry for the delays, R R. As per checking with LBC's tracking tool, your order is now out for delivery. You may actually reply to the deliveryman's message for additional instructions. You may also reach them via LIVE CHAT using this link: http://www.lbcexpress.com/track/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
All the reviews here are negative... im a long time customer and i never encountered problem with any of my order. On some point i received the product earlier than expected. One time i received a defective product and returned. My card received the charge back after 24 hours. I hope people with good experience with this company take time to give their rating. I understand the frustration of the people who experience problems with the delivery but im sure its on the part of the shipper not on lazadas.
GREAT! FINALLY, somebody here understands that Lazada is just a platform. Yes, we have merchants that serve items and 3rd party courier that will deliver your orders (aside of course from our own retail items and our in-house courier LEX). We really appreciate your comment. Alison. But no worries, once concerns, issues and complaints come our way, we make sure to attend to it and resolve it ASAP. Have a great day ahead! =D
PAKI CANCEL PO NG ORDER #******* KO ANG TAGAL DUMATING ganyan ba talaga ang customer service nyu? Ang sama nyu tagal ko na nag hihintay starting from Sept 21 pag plce ng order ko OCT 3 na wala parin. Cancel nyu!
No worries, Vincent. As per 2go's tracking tool naman po, cancelled na ang order nyo. Salamat po! For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Pa follow up po ng order ko. Tracking number: ******* and *******. Regalo ko po sana sa tatay ko yan. Natapos na po birthday nya hanggang ngayon di pa rin po dumadating. Sana po pag CASH yung binayad and fully paid naman. Make an exemption sa pagpapadala. Ilagay po sana sa priority. Please ipadala nyu na :( . Thank you in advance.
We're sorry to hear na hindi na umabot sa birthday ng dad nyo ang item, Mich. As per checking po sa LBC's tracking tool, 4 items po ang hindi pa nadedeliver due to the volume of their deliveries po. No worries we'll create an escalation email for the undelivered items. But we strongly suggest din po na personal nyo silang contakin via LIVE CHAT using this link: http://www.lbcexpress.com/track/. That way po, mas mabibigyan nyo sila ng additional instructions on how to deliver your items faster. Also, we would like to inform po na ang Casio G-Shock GA-100MM-8A Grey - Intl under ON 379523716 was already REFUNDED via your HelloPay account due to sourcing delays. Ibig sabihin po nito, we tried to fulfill the order with other merchants but cant find one. So as not to keep you waiting po, we refunded it na lang. We have actually sent you an email sa email address na ginamit nyo sa pagplace ng order with a compensation voucher for the inconvenience. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hello. I'm sorry. Please cancel this order one more time. Order # *******.
Please confirm. Thank you!
P.S. I have placed a new and final order.
Thanks for letting us know about your concern, Jayr. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
Dami nyo negative comment kakatakot na omorder sn'yo simula bad courier hangang kulangkulang na oder. Sayang pera namin pgnagkataon!
Hi, Richard. We understand how you felt at we appreciate din po ang feedback nyo. However, hindi po sa lahat ng pagkakataon, ang nangyari sa iba, mangyayari din po sa inyo. Lazada offers hassle free online shopping, so we hope you can give us a try. After all, there's no harm in trying. Good day!
I placed an order but found a better item but I was unable to cancel my order all the time it said "error trying to cancel" it's very annoying and causes problems so puts you off ordering again
Hi, John. Please be reminded that we "Cancel" button is available within 6 hours after your order has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I ordered three items in Lazada with two different order number. My first order ******* is a cellphone and was ordered last September 19,2016. In the website it should be delivered between sept 22-24,2016. I was waiting for it, until September 29 but nothing came. My second order has two items on it. The second item came as promised. Now I asked a tracking number of my first order and then the customer service provided me one but unfortunately I can't track it because the courier (greenstar) doesn't have online tracking system. Now I look for contacts of GreenStar. I called Greenstar Luzon and they give me number of greenstar Davao, and then Green star Davao gave me a contact of GreenStar-Lazada operations in CDO. Now I called the Green Star CDO for it. Then replied naman immediately in response to my query. Now, sadly they said that they cannot deliver it because my shipping address in not cover with the scope of their shipping areas. Then the Greenstar told me that because of the problem they have returned the item in Lazada CDO warehouse and I was told to reorder. So I called again Lazada Customer Service for it and they told me that they will coordinate with Green star with it. Then after a day, I receive an email from lazada asking me to give a new consignee for my order *******, so I give my sister's name and address as well as her number. Then after that I receive an email saying that my order ******* will be delivered on or before October 6,2016. Now I was relieve naman October 6,2016 passed but no item came. After that, I receive an email again saying that my order ******* is now being cancelled because the courier cannot deliver it and now in transit to Lazada Warehouse. What? How come that they have given my order to a courier that cannot deliver it? Now they say that it will arrive a day after the transit and they will process the refund after they receive it. Now, I emailed Lazada again about it and I receive again an email that its still in transit going to their warehouse. It's been almost 4 weeks and it is still on transit? When can I get my refund? Its almost a month now since I ordered that item.
Ask lang po kung ano na update sa order ko #******* ano na po sattus ineexpect ko ngayon yung delivery pero wala padin po. Stationary bike po yung order ko. Thanks!
Thanks for reaching out to us, Edz. No worries po, we'll send a delivery follow up email to our Logistics partner para malaman po natin ang current status ng order nyo. Please expect po natin ang delivery within this week. For additional concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi Lazada, follow up ko lang yung dalawang item na ni-return ko. Dalawang Cherry Mobile Cubix Cube 3 yon then ang return number nila eto. RN************** and then eto yung isa RN**************. Gusto ko sanang malaman kung kaylan ko sila makukuha.
Hi, Jesonaz. As per checking po, refunded na po ito via LBC Remittance. Ang refund details po ay matatanggap nyo sa email address na ginamit nyo sa pagplace ng order within 24 hours. Please be reminded lang po that you have to bring a valid ID sa pag-claim ng LBC Refund nyo. Please note that we only honor the following ID's:
Driver's License
Valid Passport
Unified Multi-Purpose ID (PVC ID card)
SSS ID (PVC ID card)
PRC ID (PVC ID card)
Sana po nakatulong kami sa inyo. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about what happened, Rodnie. May we ask for the order number so that we can help you? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!