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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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Order validations will be conducted between 8am and 9pm, from Monday to Sunday. Failure to respond to either the call or the SMS will result in order cancellation/s.
Nakatanggap po ako ng email at SMS. Nagreply ako sa parehas. Yung email auto-reply then yung SMS CHIKKA nagtext sakin kaya hindi masend yung message ko.
Edi cancel na order ko nyan kasi hindi ko mavalidate yung order ko? Pano ko ba ivavalidate? Wala naman din akong natatanggap na tawag.
Sana maayos sagot nyo SALAMAT PO
Hello po dalawa po yung order ko kaso isa lang po dapat di ko po alam kung bakit dalawa ayaw po macancel yung isa tulong po
Pasensya na po pero medyo blurred ang document na nakaattached. Can you please provide us an order number instead? Thank you!
I have return the wrong item I received on 24/10 and rated seller as disappointed but not updated yet in LAZADA website, why? Any feedback from the seller? Can seller replace with correct item?
We're sorry to hear about that Frankie! By the way, can you please provide us your order number so that we can check it?
Bakit ganon? Sabi dun libre? Sabi sa total payment: 00.00 tapos yung dumating yung delivery sa bahay sinisingil kami ng 6,900! Ano po ba talaga? GRABE
That may happen if you use voucher that is equivalent to the total amount of the item but for us to find out and make sure what happened, can you please provide us the order number? Thank you.
I ordered from the site for the first time and with enough patience my orders arrived smoothly. I was thrilled that the item quality was beyond great. Can't wait when I order my next items. :)
That was so cool Joshua! By the way, thank your trusting Lazada and choosing as your online shopping mall. We have good new for you. We will be having our Online Revolution Sale with up to 95% for selected items. Sale starts from November 11 to December 12. Thank you. :)
I keep on seeing buyers complaining about their products not delivered within the ETA? I mean, that's why it's Estimated, it may or may not arrive within that set date. A lot of factors can also affect the speed of delivery and why blame lazada? They're just a bridge that connects you to the person/company you are buying from, if you know the product's not trustworthy then wag kayo bumili dun. Simple as that
More power to Lazada! Keep up the good work :D
We are glad to hear a positive feedback from you Josef! Thank you and more power!
Hey lazada you email me na dadating yung standard delivery samin ng oct 22 pero till now wala pa din. Paki ayos naman oh eto order number ko #*******
Hi, upon checking, delivered na ang current status ng order. Please let us know if there is something that we can do to assist you. Thank you.
Hindi nkalagay sa item kung pano ma cancel. This is the order number that i want to cancel order # ******* thank you
Pasensya na po, Ricomedes. Meron lang po kasi tayong 6 hours para i-cancel ang item matapos itong mai-place. But since lampas na po ang 6 hrs, wala na po ang cancel button on your order. But no worries, we'll take note of your request na rin po. Since dispatched na ang order sa Lazada WH, you still have the choice if you'll accept the delivery. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Hello lazada, I've been waiting my product for 9 days at hindi pa dumadating. Ito po yung order - # ******* The said shipment is with-in 11 - 13/10/2016 at di wala pong lbc and pumunta sa bahay. Nakakasakit ng ulo sa kahihintay sa mga cheap niyong product. Paano to?
Thanks for reaching out to us, Kyle. As per checking, delivered naman na po ang order nyo at hindi LBC ang nag-deliver but it was JRM Express. We hope po hindi na sumakit ang ulo nyo. =D For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hello, for some reason, your site thought I ordered 6 of the same item and i'd like to cancel five of them.
Here are the order numbers:
# *******
# *******
# *******
# *******
# *******
No worries Jules, the 5 ON's you provided were all invalid transactions so it was automatically cancelled by our system. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi, usual question, my orders were supposed to arrive last week but only one of three items arrived. Is there a way i can contact your local courier here in cebu? Order number *******
We're sorry for the delays, Rey. As per checking, all items under this ON was successfully delivered. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I ordered an expensive product from overseas on sept. 29... got an email that the package was with the partner courier last oct 5. A nd that the package would be delivered somewhere between oct 15-20... and then that was it! No update! They gave me a tracking number that didn't work... they reply to my emails with templates and that's it... i waht to cancel my order and demand a refund. If i don't I'll have to consult a lwayer friend for this crappy piece of online company giving me a hard time.
FYI i have been a loyal customer of Lazada for the last two years. And i think they don't really care about that. What a crappy company with template driven customer service!
Hi, Nino. May we ask for the order number for your concern so that we can help you and give you an update? And yes, we can assist you to process cancellation then refund if it wasn't delivered until now. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi! So gumawa po ako ng account sa lazada and then nung umorder na ko i receive 2 sms na may sinend daw na order comfirmation sa email ko. Ang kasu mali ung email na nalagay ko nung gnawa ku ung account. Ang nalagay ko is... yahoo.com instead of. gmail.com pero pinalitan ko na rin agad sa account control panel sa webapage ng lazada account. Tanung ko lng marereceive ko pa rin po ba ung email na order confirmation sa pinalit kong email?... madidilever pa ring ba ung order ko kapag hindi ko natignan ung email na un?
Hi, Jason. Yes, your order will still be delivered kahit po maling email address ang nagamit nyo. But no worries, pwede nyo naman po kayong gumawa ng bagong Lazada account and thi time gamitin nyo na po ang active email address nyo para makakuha kayo ng email notifs regarding your order. Mas okay na rin po kung magsa-subscribe kayo sa Lazada Newsletter para makatanggap kayo ng updates regarding Lazada's sale, promos and available vouchers. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Anyways as a customer i do see lazada as a very good online shop where you can buy stuff online. So far all of my orders have came as expected though ofcourse the other orders are on the way too. But its not lazadas fault cause theyre not the ones delivering the items themselves. Anyways my concern at the moment is i cant seem to check out. Yesterday around midnight i was assisted 2 times in order to check out my items but last night i no one was replying to my emails. I even opened 3 tickets. Is the site down? Are you having problems with paypal now a days? HELP? Ohh god bless and more power to lazada i guess..
Thanks for reaching out to us, Killua. We have already escalated all web and app issues to our PM team and it was also fixed before the day ends. You may also send us report if there are some item SKU's that are having errors when you checked out. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
WE PURCHASED A 39" ACE SLIM FLAT SMART TV FROM LAZADA BUT DUE TO DEFECTIVE SOUND WE RETURNED THE ITEM TO THEM ON AUGUST 2,2016. RETURN ORDER NO IS *******. UNFORTUNATELY UNTIL NOW THEY DID NOT TAKE ACTION TO RESOLVE THE PROBLEM. IT IS ALMOST MORE THAN TWO MONTHS ALREADY. THE CUSTOMER CARE SPECIALIST TOLD ME THAT IF WITHIN TWO MONTHS THEY CANNOT RESOLVE THE PROBLEM THEY WILL REFUND THE MONEY BUT THEY DID NOT REFUND THE MONEY. I ALWAYS FOLLOW UP WITH THEM BUT THE EXPLANATION THAT I AM ALWAYS RECEIVING FROM THEM IS "WE APOLOGIZE AND THEY ARE NOW TAKING ACTION TO RESOLVE MY PROBLEM. UNTIL NOW WE ARE STILL HANGING ON THE ACTUAL STATUS OF OUR RETURN ORDER.MY FAMILY IS A REGULAR CUSTOMER OF LAZADA BUT ON THE BAD EXPERIENCE THAT WE ENCOUNTERED FROM THEM WE DON'T HAVE PLAN OF PURCHASING FROM THEM AGAIN. "DINADALA NILA ANG MGA CUSTOMER NILA"
Hi, Chie. As per checking, your returned item was already re-delivered and accepted by your authorized representative ERLINDA DELA PENA dated 10/18/2016. Please confirm so that we can make another follow up. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
My order #******* should arrived on Oct. 1-4,2016. On Oct. 10,2016 I send email to Lazada to check why my order has yet to arrived and received a generic reply that they are checking my concern with ticket no. On Oct. 13,2016, I called Lazada and I was inform that my order was yet to received by lex delivery and will check with their warehouse and will provide with an update thru email. After a minute I received same generic email with same content as previous. Lazada should extend more customer service than this. Very bad customer service.
We're sorry about this, Ernest. No worries, we'll create an escalation email to LEX for us to know the latest update on the delivery of your order. Rest assured that we'll keep you posted about this once we have their reply. Once again, we apologize. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Im here in Australia and i made an order in Lazada for my son in Philippines. I Ordered the mini electric scooter bike for my son. #******* and LAZADA declined it. The payment i used is my Visa Debit Card and i called my bank and they said LAZADA deducted it. I emailed LAZADA and they said my money is in FLOATING SYSTEM... Now, i checked again my account but still the money they took still not on my account. IT'S BEEN TWO DAYS NOW! When you will return my money? You're trying to ripped off the money of your customer...! Very BAD SERVICE!
We're sorry to hear about what happened, Jannine. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
Please help me camcel my order, i accidentally click it and now i cannot cancel it. Please cancel ot lazada. Here's my order# ******* thanks.
Hi, Jaerich. As per checking naman po, delivered na ang status ng order nyo. May iba pa po ba kayong concerns na pwede namin kayong tulungan? For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 
Fraud itong company na to. I purchased an item order # ******* using my credit card last sept 18, and the scheduled delivery date is sept 21-22 but up until now di ko pa natanggap yung item. Been calling and emailing them several times pero wala silang maibigay na reason why delivery was delayed, and no solution was provided. They even gave me fake tracking number from their crappy courier called ximex delivery express na pag track mo sa website nilang dead end hihingan ka ng username and password. They dont even have the item daw nung tumawag ako earlier. Im so upset with lazada
We're sorry to hear na hindi po nai-deliver ang order nyo via LBC. Nagkaron na rin po ng investigation about what happened. We have already processed your refund since Oct. 14. If in any case pong hindi pa posted ang amount na 3865. 00 PHP on your account, no worries po dahil it will appear din naman po on your next billing cycle. We also processed a CSA voucher for the inconvenience. Pasensya na po talaga sa nangyari and we appreciate that you reched out to us para ipaalam ito. Great day!
I have been sending email regarding the wrong item they sent me. 3 days and no response upto now. The phone is redirecting me to their website. No agent is available. Poor service!
We're sorry to hear that you received a wrong item, Meldeane. May we ask if the item was already returned to us? Please provide us the order number so that we can call you and give you an update. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear kung ganun ang nangyari. By the way, can you provide us an order number para macheck din namin kung ano na po ang current status ng order? Thank you.