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WE PURCHASED A 39" ACE SLIM FLAT SMART TV FROM LAZADA BUT DUE TO DEFECTIVE SOUND WE RETURNED THE ITEM TO THEM ON AUGUST 2,2016. RETURN ORDER NO IS *******. UNFORTUNATELY UNTIL NOW THEY DID NOT TAKE ACTION TO RESOLVE THE PROBLEM. IT IS ALMOST MORE THAN TWO MONTHS ALREADY. THE CUSTOMER CARE SPECIALIST TOLD ME THAT IF WITHIN TWO MONTHS THEY CANNOT RESOLVE THE PROBLEM THEY WILL REFUND THE MONEY BUT THEY DID NOT REFUND THE MONEY. I ALWAYS FOLLOW UP WITH THEM BUT THE EXPLANATION THAT I AM ALWAYS RECEIVING FROM THEM IS "WE APOLOGIZE AND THEY ARE NOW TAKING ACTION TO RESOLVE MY PROBLEM. UNTIL NOW WE ARE STILL HANGING ON THE ACTUAL STATUS OF OUR RETURN ORDER.MY FAMILY IS A REGULAR CUSTOMER OF LAZADA BUT ON THE BAD EXPERIENCE THAT WE ENCOUNTERED FROM THEM WE DON'T HAVE PLAN OF PURCHASING FROM THEM AGAIN. "DINADALA NILA ANG MGA CUSTOMER NILA"
Chie S.'s review of Lazada earned 5 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi, Chie. As per checking, your returned item was already re-delivered and accepted by your authorized representative ERLINDA DELA PENA dated 10/18/2016. Please confirm so that we can make another follow up. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!