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My order #******* should arrived on Oct. 1-4,2016. On Oct. 10,2016 I send email to Lazada to check why my order has yet to arrived and received a generic reply that they are checking my concern with ticket no. On Oct. 13,2016, I called Lazada and I was inform that my order was yet to received by lex delivery and will check with their warehouse and will provide with an update thru email. After a minute I received same generic email with same content as previous. Lazada should extend more customer service than this. Very bad customer service.
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
We're sorry about this, Ernest. No worries, we'll create an escalation email to LEX for us to know the latest update on the delivery of your order. Rest assured that we'll keep you posted about this once we have their reply. Once again, we apologize. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!