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I have been sending email regarding the wrong item they sent me. 3 days and no response upto now. The phone is redirecting me to their website. No agent is available. Poor service!
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
We're sorry to hear that you received a wrong item, Meldeane. May we ask if the item was already returned to us? Please provide us the order number so that we can call you and give you an update. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!