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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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What's the use of reviewing my order and placing it but i get the wrong item upon delivery. My 2 recent orders we're wrong items. I ordered Bath and Bodywork s Morocco Orchid body lotion but was sent body mist. I ordered Nike Fission deo spray but was sent Nike gold edition deo spray. It also had no cap! I get the impression that it is being done on purpose kasi it happened more than once. Why don't you double check items before delivery?
Please and please help me! If you are a good service rep then please do something! Track my order. Call logistics. I think they misplace my package. Is is supposed to arrive today Order number *******
Nitong taon lang ako nagsimula bumili sa lazada. Apat na beses na ako nagshoshop dito and so far wala pa akong problema. Lahat smooth ang process, on time dumadating yung item. A lot of 1-star reviews here are just unfair. Lazada may have some downsides to people but this is a personal review, so i am not disappointed with lazada. Thank you lazada! You may not be perfect but here's a 5-star!
Hi Allen A., we're so glad to hear about that! By the way, thank you for choosing Lazada as your online shopping mall. We will make sure that you will enjoy shopping with us with the great deals that we will offer. Thank you and more power to us!
Hi Lazada, may I know if my remaining orders in Order # ******* were already shipped because they were stucked in "Packed and already for shipping" since yesterday morning. I already received 1 item delivered by LEX. Hoping to receive my other orders by tomorrow or until friday since no one will receive my order during weekend since I put office address as the shipping address. I would appreciate your reply on this. Thank you
Hi Mica B., as checked, the current status of your order is now shipped. In that case, we may advised to please anticipate delivery within 1-7 calendar days since you're within Metro Manila. Thank you.
Nakalimutan ko po ung order no.ko. Pano ko mttrack ung order ko na chocolate fountain nung sunday ko pa un inorder.
Hi abbygale, can you please provide me your full name and email address during purchased so we can use as reference? Thank you!
They only delivered the freebies but the original order didn't came. I already returned back this freebie to the courier. Just waiting for their response. Do not know what to do next.
Help Please!
We're sorry to hear about what happened on that. May we ask for the order number so that we can check it? Thank you.
I got charged twice from debit card and now they haven't returned the amount.
Also I'm having a hard time returning the Samsung Note 7.
I already complained but until now there is no resolution
Hi Ian A., we're sorry to hear about that. Can you please provide us an order number so that we can check it? Thank you.
Hi Lazada, I was unable to claim my refund for order number ******* because i was abroad during that time (Sep 10,2016). I just arrived back to Philippines last week for a short vacation. I went to LBC yesterday to claim the refund, but tracking number appears to be inactive already as said by the LBC personnel. May I please request your good office to process my claim. Note: I will be back overseas this 27th of November. Thank you & regards.
Hi, thank you for accepting our call. This concern is now resolved.
0/5
Very poor customer service. Until now I haven't receive my paid items. They've given me different dates yet till now it hasn't arrived. No updates, nothing! Bloody disappointing for a first time customer.
We're sorry to hear about that Nelle T. By the way, can you please provide us an order number so that we can check it?
Im just curious about the delivery services. I understand that they were busy delivering the other items on board, I have called them 3 times to conform where they are for me to meet them and yet they were not answering my calls! This is actually disappointing since the delivery was already delayed yet I also made an effort to communicate properly! Please improve on your delivery services! And to the person who delivered my order, in your sms it was obvious that you were pissed!
Hi, we're sorry to hear about what happened on the delivery of your item. Regarding this concern, rest assured that we will do out best to make a way to avoid this kind of incident. We will also forward to information to management for further investigation. Thank you.
The first time I ordered from them was great. So i was excited to get another products again. The orders weren't cash on delivery so i had to go to nearest hellopay center which is 7/11 last october 20. The expected delivery date was nov16-21 which was a total bummer. But i digress. The products came way earlier than expected which was defenitely awesome. To my surprise, they delivered wrong item. So i had to call their customer service right away to take action on this. I had to call twice which costs me 200 pesos in order for them to fix it. In the end this 35weeks pregnant mother had to go to the nearest lbc branch to return the product then i have to wait for their call so i can refund the money which they couldnt tell me when or where. The thing is, im giving birth within the next few weeks so i need to complete my baby's stuffs before delivery but due to their pooooooor coordination, i have to go to the other town to get what i needed. I ended up Deleting the app and will never ever order again!
They called just now (nov5) to inform me that they will investigate the issue and need more time to process this. So I asked the lady if there's any guarantee that I could get my money back since it's obviously not my fault, but she couldn't give me any information about that instead she just told me to wait for more days. Please to those people who pay beforehand, I warn you not to.
Hi, we're sorry to hear that you received a wrong item. By the way, may we ask for the order number so that we can check it? Thank you.
No way to know current shipping status aside from the one in the app. It has been stuck in shipping for almost 1month. Careful because they sell china phones/counterfeit items. It has happened twice now. Will no longer order from lazada.
Hi, please be advised that aside from the one on the app, you can also trace your order like the tracking tools of LBC, 2Go, Air21 and other courier. By the way, can you please provide us an your order number so that we can check it?
Nakakago po ang shop na ito! Matagal ng cancelled itong order ko na ito tapos may nagcliclaim ng 2go from lazada daw at tinatanong ang address ko? Sabi pa di pa bayad yung item "COD nga diba yan"?! Wala na akong ipapambayad kasi sa inconvenience at tagal ng delivery kaya sa shopee na ko bumili same item na inorder ko dito!
Hi, upon checking on our system, the current status of your order is now closed since was unsuccessful due to rider can't locate your address. They even asked for help on your neighbor but no one knows the address. By the way, can you please confirm if you are referring to the correct information because the assigned courier to deliver is LBC and not 2Go. Thank you.
Hi Robert,
Good day.
Upon checking, your orders under order number ******* was automatically cancelled last October 25,2016 by our system due to possible reasons:
Kindly expect your refund to reflect in your account within the following time frame below:
Paypal reversal (if Paypal Balance)
1 - 3 business days
- LAZADA
=============================================================
8 days has passed. Are you guys serious? Need my money now!
Thats Paypal Fund they advice to communicate with me.And refund. Your company is holding my money.
Transaction Details Transaction ID: 6AL*******H*******
Transaction Date: 10/25/2016
Transaction Amount: -XXXXXXXXX PHP
Hi, please be advised that we are trying to call you several times. However, the contact number on our file keep on ringing. By the way, a s checked, the reversal has been completed as of November 3 and we can also provide you the reference number you can use if you want to follow it up to your issuing bank. Can you please confirm if your PayPal account was linked to your credit or debit account? If so, the time frame given to use from your issuing bank is within 15 banking days for credit card and up to 45 banking if debit card. Please let us know if there is something that we can do to assist you. Thank you.
Im waiting within 5 days prior my item arrival. Then What happen? For the first time they give me wrong item since i start shop onlinelazada on 2012. But its okay i just hope this would not happen again to me
Hi, we apologized if you received a wrong item. No worries, we will make sure that it won't happen again. By the way, can you please provide us an order number so that we can further check it?
I have been their customer for 3 years now. And all I can say is that they don't know how to value their loyal clients. I ordered a TV channel box from them. Upon checking my order the next day, I found out that my order has been doubled, meaning two same items with two different order number. In short I'v been charged twice on my credit card. I called them immediately upon finding out, to double check if my order has been really doubled and they said yes. So i requested them to cancel the other one as they haven't shipped it yet but to my surprise their response was that they can no longer cancel the other order as it's been processed already and the product is on its way to the courier. According to their cancellation policy, for as long as the item hasn't been shipped just yet, the client can easily cancel the order by calling their customer service. But they are of no help at all. The only way I can receive a reversal on my credit card is after 3 failed attempts of the courier to deliver the item and that it would take up to 15 banking days before a refund can be made. And that I need to follow it up with my bank every once in a while. So for the mean time I have to pay the amount with my credit and just wait for a reversal. Can you imagine the hassle it caused me considering that it wasn't my fault that there's a system error at your end when i purchased the above mentioned item. You lost my trust Lazada. This will be the last time I will order from your company. I will delete my Lazada account once everything's settled. Beware of this company!
Hi, we're sorry to hear about that. By the way, can you please provide us an order number so that we can check it? Thank you.
I have posted a one-star review about my bad experience on using Paypal for Lazada transactions. Again, order was automatically cancelled (Oct. 23,2016) but balance was deducted. Promised of 1-3 business days reversal of Paypal balance (P 2,498.00). After three days, no refund yet.
UPDATE:
I sent multiple email after five working days. Decided to file an open case with Paypal (after 3 days, but did not get any response from Lazada). I gave enough time and patience to wait for the reversal. I then decided to shoot ANOTHER message on Paypal Resolution Center and Lazada today Nov. 3,2016. Half an hour later (or maybe less), I got a reply from a Lazada rep recognizing my dispute case on Paypal. She confirmed that it has been resolved now. Went to my Paypal account and YES my money is back!
It took 7 business days and multiple emails to Lazada and a dispute case to Paypal for my refund to be processed. I was promised of 1-3 business days when I first called.
I would say I am RELIEVED (that my money is back) but not satisfied.
Hi, thank you for letting us know about what happened. Anyway, we would like to extend our apolgy if the reversal took too long to be posted on hour account. Regarding this concern, we will forward this information to management so that it won't happen again. Thank you.
I was told the guarantee on a new Tablet is only 7 days, a world first for me. Better to buy from a local shop.
Hi, 7 days is Lazada warranty if that item is under 100% Buyer Protection or items that came from the seller. By the way, can you please provide us an order number so that we can check and explain it to you? Thank you.
Can I cancel an order if status is shipped cause I have 2 confirmation number with the same item?
ORDER # ******* and ORDER # ******* has the same item. It just now that I realize that the sms and email I was receiving has 2 different order numbers... Thanks!
Hi, please be advised that we are trying to call you several times. However, the contact number on our file keep on ringing. By the way, we already coordinated this concern to 2Go, assigned courier and confirmed that the item was refused upon delivery. This will be considered as closed once arrived at our warehouse. Please let us know if there is something that we can do to assist you. Thank you.
YUNG PINAPA-REFUND NAMIN UNTIL NOW ON PROCESS PA DIN! AUGUST PA YUN HANGGANG NGAYON WALA PA DIN! NASAN YUNG 1-2 BUSINESS DAYS NA PINAPAHUNTAY? NILAHALOS ARAW2X NA KAMI KUMO-CONTACT SA LAZADA DAHIL WALA PA DIN NAG E-MAIL SA AMIN NA SABI DAW AFTER 2 WORKING DAYS MARE-RECEIVE NA NAMIN YUNG E-MAIL.! NAG KAKALOKOHAN NALANG! ILALAGAY NYO SA WEBSITE NYO AT BIBIGYAN NYO KAMI NG ULTIMATUM TAPOS DI NAMAN PALA NASUUNOD! WALANG KWENTA LANG! DAHIL SA NA EXPERIENCE NAMIN SA LAZADA DI NA KAMI OORDER DITO AND WE'LL TELL OUR FRIENDS NA GANITO PALA PROCESS NG LAZADA! DEFECTIVE NA NGA YUNF ITEMS TAPOS MABAGAL PA YUNG PROCESS! NAWALAN NA KAMI NG TIWALA SA SERVICE AND ITEMS NYO!
We're sorry to hear about that Aprilene G. By the way, pwede po ba na malaman ang order number so that we can check it?
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi earl h., upon checking on our system, the current status of your order is now delivered. Please let us know if there is something that we can do to assist you. Thank you.