LazadaReviews 1,610

I received a different item from Lazada. My mistake is that I didn't open right away the item that lbc express delivered. They delivered it last november 23,2016 and I returned it on the same day. I also reported it to the customer service and they are replying to my emails but now as I check the wrong item, the status of the wrong item is delivered back to lazada last nov. 25 from LBC. It has been 6 days since I returned it but now, LAZADA doesn't reply to my email. My order# is *******. Please deliver to me my item LAZADA.

I have placed an order in Lazada last Nov 14 (Order Number: *******). It's been past the delivery date and until now I haven't received my ordered item. Worst thing is, the status of my order is "Delivered" already. Your Lazada Express rider texted before asking for directions going to our building. I have replied to your rider and even called him 4x but he is not courteous to answer my call and didn't even care to respond. I have waited until late night in the office expecting that the rider might deliver until late night. But I haven't received any response from him.

Then the next day, I was surprised that your courier reported that he has delivered the item. This is quite impossible because I've been waiting in our office until late night and our office follows a protocol that front desk admin will not receive any items from online shopping sites unless they are authorized by the Employee. And I should have been informed if the courier is already within the vicinity of the delivery address. Your rider should not leave the item to anyone unless authorized by your customer and I haven't authorized anyone to receive the item on my behalf. I have checked in our Admin logs and confirmed that no Lazada Delivery Man visited our office.

I have tried to contact your customer support for 6x already but got no concrete response regarding my case. For more than a week, they've been telling me that they will make a follow up with the logistics department. I even texted the courier and he said he was sorry and he will just pay for the item. Then after telling him that cost of the item, he said that it might have been passed to another rider and should have the status of 'redeliver' and not delivered.

Lazada needs to improve its Delivery Service (Lazada Express), Customer Support and tracking system.

I always did online shopping at Lazada and many of the orders I've placed since the past year arrived on time, never have I experienced that the expected delivery date was not met, well, until now. I ordered a Logitech M170 mouse which was on sale on November 20, along with other items, which arrived barely 2 days after I placed the order. The only thing left to do was to wait for the Logitech mouse to arrive, which was I think the first item I checked out in the order that was processed. Until now, I haven't got an email telling me that the item was gonna be delivered. So I'm stuck on waiting for the item to arrive.

When I came back to the My Orders page, I was about to click on the Logitech M170 product info, but was surprised to find out that the product information cannot be retrieved.

So what should I do? I can't just sit here and wait for an email to arrive. I want to get it cancelled so I can order another item.

Today I was having a good day seeing so many items on offer and I was tempted to buy, but now after seeing many reviews I have been discouraged and is Uninterested to buy the items on Lazada, I originally have high hopes for lazada as they are a well known company or business, but I have to say I was wrong. I originally wanted to spend Rm 300 or more, but I am scared to lose money to a business that cheats people or have lazy workers that do not fulfill request of customers by delaying time of the shipment date. I guess i was right to check reviews before getting cheated.

Would like to file a complaint about the product delivered to me it's very disgusting. The descprition of product is very confusing.
As you can see to my attached photos the description you gave are 35 cm& 45 cm and compared to a photo with ruler you can see that the meaurement are totally different. Actual size height is 9.7cm, length is 10.5cm. How I can use this tiny canvass bag? THEY SHOULD REVIEW THE RIGHT SIZE OR JUST PUT A RULER WHEN THEY GET THE PICTURE TO IDENTIFY IF IT IS TINY OR NOT!

Order number *******, placed last nov. 2 and paid thru debit card. Waited for days since you stated that the item will be from abroad, and now upon checking (supposed to be this week is the delivery time) and to my surprise my order was cancelled?! WHY? And what is the assurance that i can even get a refund? I am a fan of lazada but with this you are losing your customer's trust. I cannot even talk to any of your representative because your number is unreachable. Kindly call me ASAP i know you have my number in the details of my order. ASAP. Thanks.

Again a fake delivery from Lazada - Ninja Turtles. Since they work with the cheap Ninja Turtles. I always get fake delivery dates. The reason - the poorly bad delivery service has to deliver twice - else he would not earn money. I complained already by Lazada and asked for the former delivery service (LBC). But complaining at Lazada is like the delivery service from Ninja - USELESS SENSELESS. I transfer to Shopee, Banggood and Aliexpress!

I made and order. Ticket #: *******. Payment method: Debit Card

After a day, I have received and e-mail from you guys that you have cancelled my order without specifying any particular reasons. I've e-mailed to your customer care. (Complain ticket: *******) But you just told me any possible reasons why my account was cancelled and why no payment went through. Upon checking my bank, the amount was deducted from my savings. From the representative's e-mail, they told me that I might made a mistake upon entering my debit card information on Lazada but howcome the amount was deducted if I've made a mistake and the order was placed and it was cancelled the day after? My bank told me that you should be the one to initiate the refund. Please look into this ASAP. I need my money BACK!

Ordered 2 different style salt lamps, received 2 duplicate ones, both brokened. Called twice to set up return pick up. Pick up did not come at scheduled time, called to find out pick up date has been rescheduled. Did not receive any notification regarding the reschedule. I have no issue with regard to product quality except for they are brokered, but everything else made me not wanting to order from Lazada again. I don't even know how long it will take for them to investigate the incident to get my money back.

I ordered a cellphone wallet from Lazada and used the valid credit card that I had always used for all my Lazada transactions. Lazada website tells me that they cannot process this card and could I please use another card? No problem! Used another card. Now the company sends me 3 of these cellphone wallets! I called to complain and the representative tells me that there is nothing they can do about it because Lazada website never experiences any glitches (therefore the fault is mine)!

The hilarious part is that in their Reasons for Return" boxes, one of the reasons they accept is "changed my mind". Had I given the superficial excuse of "changed my mind" instead of "your website glitch caused me to have 3 pieces of an item that I only intended to buy once", I would have stood a better chance of having the items returned!

Lazada you are in the service industry! Jeez! Utterly unprofessional!

I ordered a glue gun, seller promo 10 glue sticks. Didnt recieve glue sticks. Contacted Lazada they said they will contact seller. No response. Called Lazada talked untill my load expired 100+ pesos no return call. Requested call back via email many times no call back. Tried to return but no return link on order page. Gave up (as hoped for by Lazada) and bought my own glue sticks. Plugged in gun shorted and shocked me with 440 volts. Trying to get reply from Lazada, no response. Seller still has same promo and listed on website.Me out of money spent, electrocuted frustrated no response. WOW!

I only live 12 kilometers from your warehouse in Muntinlupa. Still my order after 4 days is not yet arrived. Sobrang hassle. Kasi di ako maka-alis ng bahay kaka-antay ng package ko. And ang mahirap pa. TV ung inorder namin at need namin un kasi nasira ung gamit namin ngaun. Sobrang late kyo mag deliver. Kung pwede lang ako na lang mismo ang susundo ng item ko sa warehouse nyo. Nakakahiya po kasi sa courier nyo.

PS. My item is already in shipping status. FOR 52 HOURS! My gaaadh!