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Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
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I don't know if Lazada really have delivery or placing of orders issues. I just encounter it myself after fulfilling my payment and found out that my order is Declined? I don't know, my order, with order # *******, didn't even appear in My Orders.
I'm so disappointed..
Good day. Hope you are going to respond instantly because we have a problem encountered during the Delivery of my Order Number ******* Sony Bravia TV. Because this order was paid via credit card and yet the item arrived with cash on delivery mode of payment. I will attached to this msg the proof of the order transaction. Hope you will instantly respond this msg. Coz the said order was his husband's gift to her this thursday.
Her Husband also ordered laptop yet did not yet arrived same paid with credit card, If the same problem will exist please fix this. I am the one recommending her husband to order in lazada since i am a costumer from your company and i trusted you that much. However i was surprised when she called me lately around 8pm about the order.
Thanks.
Hi Raniel L., thank you for accepting our call. This concern has been resolved.
I'd like to cancel my order pero walang nakalagay na cancel order tab. Tapos nakalagay for shipment na agad. Pano ba to, ayoko nung item kasi nakita ko sa Google yung full specs nung item na Hindi nakalagay sa lazada yung buong discription ng item kaya Gusto ko na cancel pero biglang for shipment process agad in a few minutes..
Hi Gles C., as checked, the current status of your order is now delivered. Please let us know if there is something that we can do to assist you.
12/12/16 - Order *******
I accidentally click the place order button need to cancel my order thanks
Hi Sapik J., as checked, it is now cancelled. Thank you.
It says item was out of stock so i placed another order. I dont want to pay for two orders. Please cancel it. Thank you
Hi Sapik J., thank you for accepting our call. This concern has been resolved since you already received the item.
I just cancelled my order. Now I checked its status it says that it is declined.So. Does that mean its already cancelled? Please cancel my order.
Hi Rosana C., may we ask for the order number so that we can further check it? Thank you.
LAZADA. I ordered item with order number *******. I paid my order hellopay using my debit card. Days after Lazada cancelled my order. Now how can I refund my money now.!
Hi Lhei A., thank you for accepting our call. As confirmed, you already received the item. This concern is now resolved.
Hello lazada philippines, i ordered for an item which did not show on"my order" list and when i try to track my order it does not show up at lazada.so i decided to order for the same item again assuming the previous one wasnt processed. But then i just received a txt telling me that the previous order is already for shipment. Please cancel it since i already made a new order. Order number is ******* pls cancel this.
Hi Maria G., as checked, it is now cancelled. Please let us know if there is something that we can do to assist you.
Hanggang ngayon diko parin narereceive yung refund details ko via email sa na received ko na defective item. Ugh frustating and very dissapointed!
My order # *******
Phone # *******5187
Email: *******@yahoo.com
Hi Dominic M., please be advised that refund has been completed via LBC since December 11 and we successfully sent tracking number directly to the email address you used during purchased. Kindly check it for your reference. Also, please do not hesitate to contact us if you need further assistance. Thank you.
I received a shoe cabinet with missing parts last Dec 1. I asked customer service thru e-mail and also by phone if their supplier can deliver the missing part? If that's not possible, I ordered for them to just pull-out the product. After so many follow-ups, they notified me that it will be picked up on Dec 8. It's already Dec 9 and the incomplete shoe cabinet is still at my house. I was informed that they haven't resolved the problem yet. What's taking them so long to resolve such a simple problem? This means it will also take long to process the refund.
We're sorry to hear about that Arlene B. By the way, may we ask for the order number so that we can check it?
Lazada help. Wala pong nkalagay sa my orders ko po kaso nakareceive ako sa phone na it's on its verification process. I might have accidentally used another acct. And i cant trace kung saan, okay lang sana hintayin ko nlng order kaso walang update baka di makarating sakin pang regalo ko pa naman yun. Order no. *******
Hi Glide E., upon checking on our system, the current status of your order is now delivered. Please let us know if there is something that we can do to assist you.
I tried calling back since you've been calling me during office hours at busy sa office. Minsan may meeting kaya hindi ko nasasagot. Hindi naman finorward yung call ko dun sa tumatawag sakin kasi ibang department daw yung naghahandle ng ganung concerns. Anyway, nagtext sakin yung Lazada na may inemail daw sakin regarding refunds pero wala naman akong natatanggap.
Hi NoelineMae F., please be advised that we are trying to call you several times. However, the contact number on our file keep on ringing. For further assistance, please do not hesitate to contact us through this link; http://www.lazada.com.ph/helpcenter/. Thank you.
Hello this is for order number: *******
I ordered two bluetooth earphones but lazada delivered only one item. I called CS requesting for the 2nd item to be delived since i need both items this weekend. I was told that the only option they could offer is to send me a voucher amounting to the second item that wasnt delivered so i can use it in purchasing a new one. I agreed to it but after the call, i didnt receive any text or email that it is being processed. Could you please verify this? I need the voucher ASAP. I am leaving this weekend already. Pls.!
Hi Lavs p., as checked, the current status of your order is now delivered. Please let us know if there is something that we can do to assist you.
Hello, Order #*******
I bought a TV that was delivered today Cash On Delivery - when it was unpacked it was found the screen was broken. I have tried to call customer services all day but just cannot get through - can someone please contact me asap so we can arrange a return?
I am unable to access the online returns form. Thanks.
Hi Vilma P., thank you for accepting our call. Please be advised that we do not have the returned item yet but no worries because we will send you an update once done with the evaluation of the item. Thank you.
On Nov 28,2016, I ordered 2 pcs gp127 glove band hand strap (order # *******) for action cam but the package arrived (Dec 2) with 1 pc only.
Upon receiving, at first I thought it was just a typo error in the receipt because the amount (899) was good for 2 pcs plus the shipping cost, but after opening the item package itself, there was only 1.
I do not wish to return my order, I do not wish to return the 1st pc I received, I just want that the 2nd qty would be delivered (with no shipping charges).
I have emailed lazada 3 times already (and attached the pictures of the receipt and the item) but still got no reply.
Hi Juliet, thank you for accepting our call.
I've been ordering in Lazada for a while and for a while it was great. Until today. Lazada sent me a mail containing an invoice for an item I've already paid. I ordered the item a year ago and the mail came to me a year after. The order number is ******* and I've paid for it using cash on delivery. The thing is, i cant have the item if i do not pay, right? The item is still at hand and i'm worried that i would pay again for it. I checked my email and the deal is already closed. I cant understand why they would ask me again to pay what's payed already.
Update:
They've resolved it now. They emailed me saying that the invoice was just a receipt from my past transactions and that the mail was just delivered late (super late). They apologized for the inconvenience..
Hi Shanjay, please be advised that we are tyring to call you several times. However, the contact number on our file keep on ringing. Regarding this concern, please disregard the notification or email you received if you already have the item. There must have a system glitch that's why you got this email. Thank you.
LAZADA PLEASE CANCEL an item(SJCAM5000) at MY ORDER #******* cause i prefer to buy the one with the antishake. But it seems that i cant locate the cancel thumbnail. Please respond fast before you ship the wrong item cause seriously i will not pay for it, and lastly i shouldve cancel it yesterday. Please contact soon
Hi Renzo, thank you for accepting our call. This concern is now resolved.
Should I buy or not? I tried itruemart and they were legit and so satisfying but they are closed now. And I wanted to buy online because the items in the SM Sanlazaro are overpriced fake specifically at the fourth floor where the gadget items located such as earphone and sd cards. Anyways these reviews from lazada is about 70 percent bad, omg. Now, where can i buy original items here in the Philippines? Fk
Hi Gilbert K., please be advised that all of items on our website are legit. However, if you have concern on your order, you can return it to LBC so that we can conduct an evaluation. Please refer to this link http://www.lazada.com.ph/helpcenter/ for your reference. Thank you.
Lazada gave us a notification that 2 of our items have been refunded because there was a system issue. We also returned 2 items because we have the wrong size of shoes. We've contacted Hellopay through email but there is no response from them for a week now.
The price of our items to be refunded is about 2,000+ and up until now we didn't get any confirmation or email from Hellopay. Its getting really frustrated... ugh
Hi Virgil C. May we ask for the order number so that we can check it? Thank you.
Wag na wag na wag kayong mag oonline shopping sa lazada. Kasi minsan mali ag items na shiniship nla tapos ikaw pa ang my kasalanan kng bakit hindi ma rerefund yung pera mo. Magnanakaw na nga wala pang kwenta ung serbesyo. Bulok! Sana ma wala na to. Ilabg bises akong nag email sa inyo pero ni isa wala man lng ako may na tanggap na reply galing sa inyu. Dahil ano? Nakuha nyu na ag gusto nyu? After ko nireturn ag maling item na pinadala nyu sakin binigyan nyu ako nang remittance number which hindi ko inexpect kasi ung nilagay ko sa return form ko is change by other product at hindi ung return money. Kaya hindi ko agad na kuha ag refund nyu sakin. At sinabi pa nang lbc na na claim na daw ung pera. Kaya kinontak ko kayo upang ma clear to at makuha ko yung pera ko na binayad sa inyu sa inorder ko na hindi nmn na karating skin. Sana pagbutihan nyu nmn serbisyu nyu. Wag kayong mangloko nang kapwa. Pero namin yun pinaghihirapan din naman namin yun.
We're sorry to hear about that Zian N. Please be advised that we do not process replacement of order into another item. By the way, can you please provide us an order number so that we can further check it.
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lee Y., please be advised that we are trying to call you several times. However, the contact number on our file keep on ringing. Regarding this concern, we apologized if your order has been cancelled due to system glitch but no worries since we already processed new order for the same item. Kindly refer to this order number 347467259 for your reference. Thank you.