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Please kindly help me, I've been trying to cancel my 'on process' orders online. I purchased 10 items via credit card and only 4 of my items are already shipped. Please help me to cancel my 6 orders because it is still on process and I can't barely wait another days/months anymore. I already emailed your csr but they just give me a ticket number. PLEAASE HEELP ASAAP! Thanks! ORDER # *******
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Thanks for letting us know about your concern, Jenni. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. As per checking, 9 items were already shipped, aside for the 3 IMPORT items you ordered that are now ready to ship. We'll take note of your cancellation request and if in any case the order gets delivered, you have the choice if you'll accept it. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!