Kogan.com

I ordered a washing machine about 10 days ago. It was supposed to arrive in 1 or 2 business days. From the day I ordered that would have been either Friday or Monday. Late on Monday I got a message that the item wasn't in stock (a little late for a notice like that, right?!). They promised delivery on Monday a week later. I was home all day to receive the delivery. Nothing came. No news, no info, just a blank tracking link. After leaving a message on Tuesday (because you can't reach them after 5PM) all we got was "item out of stock again". Terrible customer experience! I wasted a whole day waiting for absolutely no reason and I still do not have a washing machine. The order has now been cancelled and I've gone to a different company.

Worst Customer service
Iam finding it so hard to deal with Kogan! I don't even have a parcel that I paid for as it been lost in the TOLL Courier. They've put me on to "Costway" who doesn't even understand english or what the hell I'm requesting. This has been the worst experience. I just want to talk to someone in Australia. I basically need them to contact Toll and give permission to leave my parcel without signature as requested by TOLL... TOLL has lost my package Anyways which is another thing I need help with. I'm about to tell them to send it back (where ever it is) and never deal With kogan ever ever EVER again. Customer service all round has been terrible. And I still dont have a product I paid for. OH and they can't even find my order details. Bad service all round indeed

I ordered a Kogan brand laptop, which began to malfunction within days of arrival via post. I contacted support via email to enact the 14-day Change of Mind returns policy. They lied and said it only applied to technical issues. After days of delays, they gave me a return ticket and I returned the laptop in the mail. I was told I would be contacted to discuss suitable and preferable solutions. Instead, I was just sent the exact same laptop with my customizations and the issues were not resolved as it malfunctioned within fifteen minutes. Kogan is making it as difficult as possible to get a refund.

I can't access my account as I "accessed my account in a new device". Contacted Kogan, after many emails later, told me they would refer the issue to their IT team. A month later, issue not resolved yet and now no replies to my emails at all. I still have $200+ money on my Kogan account that's why I want access to my account.

I bought a chickens coop on the 28th August which I still have not received. When I contacted kogan they at first responded but stopped responding after a while. I escalated to Kogan to mediated but they are slow and useless. Sends useless emails but end of the day I still do not have the product and no info received about when it will be received.

I am currently going thru some problems with an ebike I bought 8 months ago. A fault has developed and I have had a major F around trying to get a satisfactory outcome. Basically I am being offered $600 instead of the value it would cost to replace it. They no longer stock my model (says a lot there) and refuse to give replacement value. So to replace what I have in the current WA market, it will cost $1450. So I will be out almost $1000 when u factor the $107 P&P I will be losing. I will be going to ACCC next and will never spend another $ with Kogan (an Aussie group btw). I'm sure they were better before the fraud case of 2020 that cost them $350K in fines. I'm sure there will be more, after browsing the ACCC lists against them. In the interest of balance, they can be helpful, but only up to a point. A low point

Bought a mattress, courier company can't delivery as they can't find my address. Have been living there for over 1 year. When I ring the courier company to confirm my address I can not get to speak to a real person (all automated). Asked for Kogan's help to confirm my address. Have been in an email war for almost 48 hours now with Kogan and now they want to charge me for return and restocking fees because their courier company is useless! No happy ending for me. I WILL NOT RECOMMEND KOGAN at all! Better going to your local store and buy from there. At least you know you will be able to speak to professionals

I received a coupon code too early, and it was expired. Speaking with Kogan employees is generally a pain, and before I received my plan last year, we had to speak every day for about a month! It occurs frequently among Kogan employees, but Akshay makes it simple and clear. He updated the coupon code and automatically entered it for me.

Ordered a computer monitor that was on sale from them, took them 3 weeks to ship and when they did they charged me full price as it was no longer on sale. On top of that, they charged another $12 for kogan first as my 2 week trial had expired, and another $18 for shipping. When I asked to refund both the monitor and the "subscription" they said since there was nothing wrong with the monitor they could not refund it. As for kogan first, they said it was under their terms and services that they also do not refund this "service" ever, under any circumstances. So I suggest people stay far, far away from them and wait for the bbb to give them what's coming.

Purchased 2 new Ergolux Galway Office Chairs (Grey) - one was ripped in 2 places on the back of the chair. This is the reply from their Customer Care Team: (request #*******)
Matthew M (Kogan.com Help Desk)
30 Jun 2020, 12:08 pm AEST
Hi,

Thank you for the email.

I'm sorry to see that this chair has two small rips in it, like you, I'd also feel very disappointed.

If you're happy to keep the chair and find a way to patch the holes I'd be happy to offer a partial refund of $10.

This $10 can cover the cost of sourcing needle and thread to tightly weave around the hole and close it.

Covering the patches with a small amount of super glue will also help to prevent further ripping.

Please let me know if you'd like to proceed with this remedy so that I can make the necessary arrangements.
Kindest regards,
Matthew M
Customer Care Team

I ordered nonstick pan and got my order on 30th of july, i filled my card details for that. Everything was ok i got my product but i checked my account, it shows they deducted $59 on 14aug, i didn't order anything. Customers dont fill there details so that they can deduct whenever they want to. $#*! website