Shane T.

I am currently going thru some problems with an ebike I bought 8 months ago. A fault has developed and I have had a major F around trying to get a satisfactory outcome. Basically I am being offered $600 instead of the value it would cost to replace it. They no longer stock my model (says a lot there) and refuse to give replacement value. So to replace what I have in the current WA market, it will cost $1450. So I will be out almost $1000 when u factor the $107 P&P I will be losing. I will be going to ACCC next and will never spend another $ with Kogan (an Aussie group btw). I'm sure they were better before the fraud case of 2020 that cost them $350K in fines. I'm sure there will be more, after browsing the ACCC lists against them. In the interest of balance, they can be helpful, but only up to a point. A low point