Kogan.com has a consumer rating of 1.32 stars from 204 reviews indicating that most consumers are generally dissatisfied with their purchases. Kogan.com also ranks 256th among Marketplace sites. The most common issues with Kogan.com are around customer service, which is not as good as expected by some customers.
I have been buying from kogan for pass 12 months. I have found there have wide range of products. There own kogan brand stuff i have purchased many things, everthing works great. I had phone and it got sent back for a refund they pay. No problems. Allways with kogan you just keep your mind on what your after, check and check. I don; t just jump in and buy i wait till i see it at the lowest possiable price and free shipping. If you wait long enough you will get both good price and free shipping. They are great with instant chats and stuff.See positive reviews
THE WORST customer service I've ever experienced. Products are also dodgy. I bought a "Grade A" quality refurbished iPhone 7 and it was sent to me with a critical battery error. I had Kogan pay for a local shop to replace it for a new one. Weeks later my phone would get stuck in a boot loop and freeze if it died. I caved and had it sent back for repairs. It's been 6 days and they told me it will take another 8 days just to access the problem. After that they'll update me. WANKERS. Never again.See critical reviews
Tip for consumers: Never buy from Kogan
Super difficult. No phone line. After you emailed them you have to wait for Kogan coming back to you. Normally after two days.
They dont want you to contact them they just want your money
Not only rubbish customer service, they won't give you a refund if your product doesn't arrive. - Check these out - https://www.accc.gov.au/media-release/kogan-in-court-for-alleged-false-or-misleading-discount-advertisements https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/articles/kogan-returns-and-refunds-issues I learnt the hard way so save your safe the time and stress and go elsewhere.
Kogan.com is Australia's premier online shopping destination, offering amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.