Kogan.comReviews 504

I had a terrible experience with Kogan's Marketplace Resolutions team and their handling of a failed delivery. The courier refused to deliver my parcel, repeatedly lied about its status, and then left it at a pharmacy without my consent. Despite my complaints, Kogan refuses to take responsibility and is now trying to claim that I have cancelled the order—which is completely false. I have clearly stated that if the order is not delivered to my home by the date I provided, I will need to purchase the item elsewhere.

Rather than ensuring my order is properly delivered, Kogan is trying to shift the responsibility onto me, claiming I am liable for return fees and non-refundable shipping costs. This is an unfair tactic to avoid accountability for a failed delivery. Their policies seem designed to protect sellers and couriers while leaving buyers stuck with lost or mishandled orders.

If you value reliability and good customer service, I strongly advise against purchasing through Kogan Marketplace. Their so-called "resolutions team" does nothing to resolve issues and instead punishes customers for courier failures. Buyer beware!

DO NOT BUY ANYTHING FROM THESE SCAMERS!
Ordered product 18th Nov - took my money - haven't heard anything since - They will not reply to any correspondence - I wish I had read reviews before purchase. AVOID LIKE THE PLAGUE!

Warning to All Buyers Planning to Purchase Mobile Phones from Kogan

I would like to warn potential buyers about an issue I encountered when purchasing a mobile phone from Kogan. Most of the phones they sell are not compatible with Australian networks, particularly following the recent 3G shutdown that took place a few months ago. I bought a phone from Kogan during the last Black Friday sale, and unfortunately, the phone cannot pick up any signal from Telstra or Optus. Essentially, I cannot use the phone in Australia at all.

When I reached out to Kogan about this issue, they completely ignored me and claimed it was not their problem. I have now escalated the matter to Consumer Affairs Victoria, and I intend to pursue the issue further.

Under the Australian Consumer Law (Consumer Act 2010, Sections 54 and 55), goods must be fit for the purpose for which they are purchased. In my case, the phone is literally useless for the intended purpose, which is to be used with an Australian mobile network.

If you are considering buying a phone from Kogan, I strongly recommend checking its compatibility with local networks before making a purchase.

I purchased a computer tower from AUSTRALIAN HOME STORE. Worst decision I ever made! When it arrived, there where parts moving round inside the tower. They told me I could get a refund, as did Kogan. When I paid to send it back to them, I didn't get one. Kogan didn't help either. I had to pay to get the tower back, and part of it was broken. DON'T BUY ANYTHING FROM AUSTRALIAN HOME STORE OR FROM KOGAN! YOU'LL REGRET IT!

Kogan, Kogan, what a plight,
A trick you played, late one night.
I sought a game, a gift to share,
Yet found deceit laid lurking there.

I never shop within your walls,
For often your service falls.
This time I thought, just one quick buy,
Yet you charged me on the sly.

A membership I didn't seek,
One twenty-nine, it left me weak.
Your tactics low, your cunning deep,
In fine print hidden, shadows creep.

Careful am I, with eyes so sharp,
Yet still, you struck with your dark art.
A gift of joy, now tinged with spite,
As Kogan's scheme comes into light.

Why this trick, this lowly game,
To charge a fee, bring buyer's shame?
Undo this wrong, make it right,
Restore the trust, lost in the night.

Deserve Zero stars! Worst for online shopping! Terrible customer service, they just don't care except to take your money. Misleading claims and poor communication. Any company that doesn't provide a number to call when things go wrong is dodgy! The automated email responses are frustrating & every excuse is made to get out of honoring a discount or even free delivery. Don't waste your money. They remove all negative feedback from social media too. Dodgy practices!

Welcome! How can I help you with your question?
Unauthorised savings acct debit...99.00 NAB acct now in dispute authorise Your conversation reference ID is #*******. PLEASE ADVISE
You

I'm sorry to hear about the unauthorized debit from your savings account. To better assist you, could you please provide more details about the transaction in question? When did you notice the unauthorized debit, and have you contacted your bank about this issue?
This morning
You

Thank you for the information. To assist you further, could you please confirm if you have already contacted your bank to report the unauthorized debit from your savings account?
Yes
You

Ok, got it! I'm sending you to a secure page to join Ask-Crew for only AU$1 (fully refundable).

WHAT! They want me to give them my bank details again to take a $1...did they not read the content of the above details of an unauthorised payment? OMG no more online purchases for me. I am a pensioner I cannot afford this. I wish they would contact me back and just tell me what was the purchase and where is the item being delivered to...
You paid $99.00
Transaction Details
Date:11 AprilApr 2024A E S T / A E D T(AEST/AEDT)
From
835******
To
Kogan.com
Status
Pending
Category
Shopping
Description
POS 11/04 Kogan.com Melbourne

OffersI have email communicatipn from kogan for 50% discount on yearly subscription and thier team cannot fulfill the offer subscribed before end date. Kogan charged full amount and not taking any action to refund full or processing 50% discoynt. RIP OFF.

I have bought lights from them and they sent me faulty one. I asked for refund or exchange and they have ignored my emails after sending 100 of emails to follow up and still nothing. Today I found out without my permission they reorder those $#*!ty product which I asked for refund again without my permission and charge me again for them. They are totally scam. Never ever buy anything from those thieves.

What a ripoff the old $99 dollar trick and trying to contact is bull/s never again will I deal with this company

Do not ever purchase a kogan product if you require any help at all.
All enquiries are routed through emails.
Their actual help line is so overwhelmed by people desperate to contact ANY human it hangs up on you (it tells you it's overwhelmed)
I have a kogan phone number that I needed assistance with overseas.
Forget it.! 4 days of emails... No reply apart from giving me an acknowledgement.
More than $100 in overseas calls trying to talk to anyone. Nadda!
Their website constantly directs you in circles. Their the self check in of products, you have to do EVERYTHING yourself.
Never again!
Cancelling my service and finding some humans who actually give service

I purchase an item listed as 'excellent' from Kogan, with the option of return on change of mind with in 14 days. The item is far from excellent, have features not working. On my attempt to return, they never respond to my email, and had no other option of contact.
Recommend not to get anywhere close to Kogan... Anything by the name of Kogan.

Just reading below and yes I have been hit with the ridicilous $99 membership. If I want to be a member I will tick a box not have the company do it for me so I get hoodwinked. I am in the process of going through fair trading. We all need to do this or even get an interested solicitor to do a class action as it all seems highly illegal. It may only be $99 but just imagine how much these a holes have made from this.

My experience of Kogan product support is a disgrace.
I would advise anyone thinking of buying from Kogan not to!
The TV was working fine all channel and good picture.
The remote stopped working, we could only adjust things by buttons on side of TV and this was difficult.
I since got the remote working again. Cleaned battery terminals and fitted two new batteries.
While working on TV I decided to perform a Factory Net update via Tv settings, this gave an error.
In hindsight should have left TV alone.
I then downloaded Firmware from the Kogan site using product number KALED43UHDZB - Firmware Upgrade
I transferred this to a USB formatted Fat32 and uploaded. As instructed on Kogan site.
This uploaded to 51% only, and then gave an error with blue screen, making Tv unable to watch
The TV was working fine until I performed a Firmware Upgrade.
I believe there is a Glitch in the Kogan KALED43UHDZB - Firmware Upgrade.
I contacted Kogan support and asked for is a Firmware Upgrade that works and was sent the same Kogan KALED43UHDZB - Firmware Upgrade.
Kogan support were less than helpful but did offer the following;
"While we are unable to offer a free remedy at this point, we may be able to arrange for our technicians to assess and service the product.
Please note you would be required to cover a service fee and the cost of any parts. "
The problem with the Tv was caused by Kogan and their updates, now they want me to pay to fix it.
Kogan themselves cause this problem.
Model No: KALED43UHDZB

Bought an Advwin Rabbit Hutch Chicken Coop Large Run Cage 204*35*85cm (Brown) recently and bought a Samsung phone few years back from Kogan. Both are so bad left me fuming and hoping the government should shut these dodgy companies down. Paid $700 for a "new" phone that is clearly refurbished and resold - I should have learnt. Then paid $130 recently for a hutch made of cheap wood and chicken wire that can be easily bend. I would rather throw that money into the bin than giving the business to this company. No more to Kogan, you twat!

We purchased a childrens kitchen. My wife didn't notice that you have to un-tick some small print at the checkout. You then get a trial for their (unwanted) First Membership scheme and 14 days later if you havent cancelled (which you wont if you didnt realise you had accepted) you will see a charge of $99 on your card. They make it super hard to contact them and we will now contact Fair Trading NSW. BTW this scheme won a "Shonky Award " from Choice. They have our $99 but will never have our custom again.

Received faulty Bose headphones 3 weeks ago. Have contacted customer care 3 times now. Every time I receive an automated reply stating they've received my request and someone will be in touch. Still waiting for them to get in touch…

I thought I bought a pair of shoe on kogan, after 14 days, they changed me $99 for kogan first membership, horrible.

FRAUDE! Misleading by advertising wrong product and sending different product. Kogan is responsible, too.
Worst seller according to my personal experience and reviews on other websites! Seller claims they are selling Artiss Office Chair Computer Desk Gaming Chairs and put all photos of this item while has sent me different product which is totally different from what they are advertising on their page on kogan. Immediate refund is needed!