Kogan.com

Made a purchase through Kogan and somehow during checkout I was signed up for Kogan First and charged $99 for it 2 weeks later. You would think Kogan would be reasonable and return my money. But they stick to their guns with this and keep the money because the whole thing is a purposeful swindle and a trap. Won't be giving any more money to these crooks.

Edit: Managed to have them agree to a refund after a couple of attempts with their customer support service and opening a PayPal dispute.

I have been shopping with Kogan now since 2015. I have bought several large items during this time and have never had any cause for complaint.
My most recent purchase, a heater, was delivered just over a week ago. I have been simply delighted with this latest purchase! It is cheap to run, very decorative, warms up the area very adequately, and it has a safety feature of cool touch. This last is important for me since I have three children in the house all day, ranging in age from 18 months to 4 years.
I highly recommend Kogan for customer service, attention to detail and an easy shopping experience.
I have several more purchases to make before the end of the year for my business, and I will definitely be shopping with Kogan for those.
Alison

BEWARE! Kogan present themselves as a single business, but actually are handing off responsibility for many purchases through their website to other suppliers. They say they will guarantee the delivery regardless, but it seems this guarantee is meaningless. Just try to get them to offer a refund for something where the supplier offers endless excuses for not delivering and doesnt even bother to answer their phones. Kogan offer no help and take no responsibility. They say on their website they will call if you ask them to, but they never will. They just hide behind lengthy email delays or dont even respond. Avoid dealing with Kogan. Buy elsewhere.

Bought a pair of shoes for $85 - wrong size (not their fault) - cost me $15 to post back. Then I get given a voucher instead of a refund. I can't order the size I want as it is out of stock. So I order something else I don't really want...
Then I join Kogan First to get free postage - so in theory I should pay nothing for the replacement item. However I get charged $115 to my credit card. I ask why? They say 'Oh Kogan First' doesn't apply to your postcode!
So I have paid a total of $230 for a pair of shoes worth $85 which I don't have as they are not in stock! A complete joke!

Kogan may have decent prices, but they don't offer returns. Instead they may you pay for shipping to return something and then only give you a Kogan credit and not your money back. Honestly I'd rather pay a bit more and go somewhere else. I've used them 3 times now thinking I had a once off and would not recommend or consider them again

Don't buy mobile from
Kogan as they sell dodgy iPhone. I bought iPhone from kogan only few days dead with black screen cannot turn on. No customer service help! I emailed them lots of emails and request refund no reply. Please give me return address and refund me for this junk mobile! What miserable experience to shop at kogan. Dodgy website!

My family waited more than 2 weeks for their lousy TV and we got NOTHING, I had to pay for my poor decision, I sent during this time heaps and emails with absolutely no reply. Ended up buying new TV...

OTHERS:
1. No way to contact then or call them, it's impossible, they control you during the whole purchasing process, so if anything goes wrong you are DONE
2. Account dashboard is very outdated, and shipping status is fraud and fake!
3. Obvious lack of communication inside their departments, shipping, sales, orders, customer service they all not talking to each others

Simple they don't care, the worst online service I have every seen in my life.
What a waste of time and energy!

I have used Kogan due to the low cost but... I bought a Kogan branded smartphone. I knew the specifications are low, but as long as it worked. It died after a few weeks and it wasn't worth the effort to send back. I bought two Kogan branded TVs for the bedrooms. They were very light and easy to mount onto the existing brackets. We use the tv for thirty minutes in the morning while drinking our morning tea and watching the news. The TV lasted just over a year, then it won't last ten minutes before the 'signal lost' error message. I am now using the local TV streaming services, but sometimes that will say 'can't connect'.

I am having an issue with my order and contacted their customer service (which they only have by email).
It's been more than 3 weeks and they still haven't responded to my requirement.

Be aware of purchasing from them. They won't be helpful if you have any issues with your order.

I purchased a buffet cabinet a month ago and paid $120 for delivery (daylight robbery!) there was a tracking number but it didn't work. A box arrived from Toll over two weeks ago with only half of the buffet cabinet inside. I've spent days and ridiculous amount of time on the phone with Toll and emailing Kogan only to be told by Toll my Second parcel is lost and a new one needs to be sent. For a week I've been requesting a refund or the other parcel to be sent but I keep getting stupid responses from the supplier and they take 24 hours to respond to each email which is dragging this all out.
Don't buy from here people! They are not an honest trusty company. Their customer service is non existent and I can't find a contact number anywhere. Their responses are blanket responses and look like they are coming from someone offshore.

Did not send correct item... to make matters worse, they didn't even have it in stock. So... they are just selling items online they don't actually have stock of? And just hoping you'll make do with whatever replacement they deem to send. Made it infuriatingly difficult to return items. Horrific customer service. Never, ever again.

My soup maker broke after two weeks. When I attempted to write a review using their web site ( $#*! Smith - affiliate) I gave one star but surprisingly the site would not accept my review at the moment please try latter