Is Kogan a scam or a legit company?

asked by James V. on 11/12/19

4 Answers
Thumbnail of user stephenm693

Not only rubbish customer service, they won't give you a refund if your product doesn't arrive. - Check these out - https://www.accc.gov.au/media-release/kogan-in-court-for-alleged-false-or-misleading-discount-advertisements
https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/articles/kogan-returns-and-refunds-issues

I learnt the hard way so save your safe the time and stress and go elsewhere.

Helpful  (1)
Thumbnail of user gregr664

I think it is a legit company. However it is NOT an Australian company and I don't believe that they understand our laws.
* I feel that they use sales methods, and behaviours that are not compliant with our laws.
* Having been sucked into Kogan First by accident (I accidently clicked on something I didn't understand, or didn't see), I got automatically billed for Kogan First without knowing. Money was automatically taken from my account, and I had to argue and fight with customer service. After I threatened them with going to the ACCC and Fair Trading (I will be referring this matter to them tomorrow), they then refunded me as a "goodwill gesture". Personally I think they are just afraid of being fined for illegal practices.
* Be careful with this company. After years of purchases, they have lost my trust.

Helpful  (0)
Thumbnail of user elijahb79

It's legit in that it sells things and that technically they arrive sometimes - good luck getting an item within 2-3 weeks though and heaven forbid you need a return or refund, better to just burn your money and beat your head against a wall for 12 hours.

Helpful  (0)
Thumbnail of user simoni5

Its a legit company but with really $#*! customer service

Helpful  (0)

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