Stephen M.

I wasn't expecting much as you know if it walks like a duck and all that, however even the lowest expectations in the world didn't prepare me for the crap that arrived. A two tier coffee table that splits instantly when you try and screw the legs into it as it is just made out of the cheapest nastiest mdf possible. I thought I would contact them for a laugh about a return and they request every photo under the sun and then tell me it's referred on to the relevant department like they are some sort of legitimate multinational... Save yourself the bother. It's cheap cos it's cheap!

Don't Get Fooled By The Free Trial. They Will Steal Your Money!
Don't touch them. They lure you in with a free trial. I cancelled within a couple of hours and they charged me today 14 days later. They are predatory and just want your card details. I have reported them to consumer affairs.

Outrageous Increase in Shipping Costs and Cancel Orders for Fun Zero Customer Service
These guys were pretty good despite always having poor customer service. Recently they have increased their shipping monumentally. I get that an increase is in order but not what they want. You end up spending more on shipping then on the items. Here's an idea, don't offer a service to places like Australia if you can't geta decent price with a shipping company. Also, I spent an hour yesterday putting together items that were all listed as in stock and as soon as the order went through and they took my money, they cancelled 6 of them. This means I stand to pay over 45 AUD shipping on 2 items. They are getting dangerously close to a criminal scam at this stage and I will never use them again.

I removed my credit card details weeks ago as my pet was unwell and it didn't look like he would survive. They still charged the card so obviously keep your data despite removing it which to me is basically criminal fraud. I would be very careful as they are just trigger happy once they get credit card details.

Zintel keep charging me weeks after changing to another provider! Based on other reviews and my experience it is clear that just try and take money even when it is theft.

Avoid like the plague. It's very similar to WISH. Best avoided. Don't respond to emails. I bought an instant download and it never arrived. Company claimed they couldn't do anything as I lodged a claim with Paypal despite Paypal asserting that they were awaiting a response from them. If it looks like a duck...

I took their offer to try a 'sponsored' advert weeks ago and verified at the time that I would not be charged. They stated categorically that I wouldn't unless the ad was sponsored after the trial date. I actually took the advert down to be on the safe side and now I see they tried to take $125 from my credit card. These guys will try anything to squeeze money out of you so be careful when populating with credit card details.

I recently contacted them regarding an order as I received an item that was not even close to how it was described. They ignored my contact and this is what you should expect as I have had similar situations in the past. If you are looking for customer service, then just don't use them. As you can see from other reviews I am not alone in my experience. If you are happy to not have any response should something go wrong then the site is not bad.

These guys are really dodgy. Check out multiple articles online like this one to show they are notorious for ripping people off - https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/articles/kogan-returns-and-refunds-issues I paid 300 for a garming watch nearly a month ago. I complained umpteen times to say it wasn't received and they just gave the usual run around and blamed Aus Post. They then stated they had called the product back and refused to issue a refund until it comes back. Never offered an explanation as to what had happened. I could have bought this item weeks ago and there shipping promises are complete lies. I have no idea how they have been allowed to continue in Australia.

These guys are just money grabbing vultures that have no regard for Australian consumer law. They send rubbish to my phone even after the opt out option was done. They have done this before and will probably have to learn the hard way like Kogan and Co with a hefty fine before they will stop harassing people.