I placed an order for an item and was offered a trial membership of Kogan First free of charge. When I hit enter to agree, somehow I was charged an annual fee of $99.00. I contacted customer service immediately no response. Despite several emails, I still have not received any reply there phone is just a answering machine and no way to leave message
I order a TV from Kogan on the 14/09/2021 and today is the 20/10/201 and its still not arrived. I've emailed them multiple times and keep getting the same default replay. There is no customer service at all and no contact number to call.
Think twice before buying from Kogan.com
Kept trying to find the words at both "$#*! Smith" & "kogan"... impossible, just keeps taking you around & around in circles. I don't want their newsletters, or catalogues, not even a number to call someone just add details re your order... what order?
I just want out of here.
Spent $799 on a pool table. The item arrived scratched, damaged and peeling. Kogan clearing has no control over suppliers listing on their marketplace. Kogan has promised me a full refund a number of times assuring me its ok to return the item. I am now without the item and chasing refund for over 3 weeks. I have no confidence I will get my refund as the seller has decided to ignore Kogans requests and Kogan appears powerless to do anything about it. Maybe if I leave enough of these I will get somewhere.
I purchased a computer tower from AUSTRALIAN HOME STORE. Worst decision I ever made! When it arrived, there where parts moving round inside the tower. They told me I could get a refund, as did Kogan. When I paid to send it back to them, I didn't get one. Kogan didn't help either. I had to pay to get the tower back, and part of it was broken. DON'T BUY ANYTHING FROM AUSTRALIAN HOME STORE OR FROM KOGAN! YOU'LL REGRET IT!
I have bought multiple electrical appliances from Kogan and have had no issues with them.The quality is amazing at affordable prices for me. I have replaced all my other brand appliances with Kogan and feel very proud showing them to friends. Thank you Kogan
Bought watch, charged TWICE. Nobody can be bothered answering my emails re this. But they were quick to take my money TWICE.
Worst customer service in history. O phone contact to speak to live resources...
What a joke of a business these guys are thieves they deduct money off your credit card monthly. They also charge you a B. S. membership just to see their products on line. Stay away from these A. H...
The worst experience I have ever had. Around and around in circles offering free upgrades at no cost and then billing for same. Impossible to get refunds for these bogus charges. Trickery all the way. Don't go there ever.
Bought a TV from Kogan - it arrived and immediately did not work. Emailed the only customer service line they seem to have which informed me of the lengthy returns process - including boxing it up, printing off documents and taking it to the post office for them to 14 days to 'review' it. Absolutely terrible product, company and service. Do not recommend buying anything from them.
Most no brand or branded Kogan items are just cheaply made products that can be found on AliBaba or other cheap Chinese wholesale markets. The items will be clunky whether in how you use it or to set up. A majority of items will end up in landfill shortly and be deemed a hazardous waste.
I have now sent more than 10 emails to Kogan with non response. I purchased a TV and the remote has died within a few months. I have emailed them (they have no number to call), they said they would send more than a week ago - but they haven't posted yet - I email every day and they will not contact me. I will never buy from them again and I can't believe a company as big as theres - doesn't have a number to call for problems. Happy to sell you stuff but not happy to help you when it dies under warranty. I will tell everyone I know that they should not buy from this dodgy company.
After purchasing a watch for my husband's birthday, I still don't have it. And that was more than 5 weeks ago! The website said I would receive the watch within 3 to 5 working days. The customer service is very bad and inefficient. I would not recommend purchasing anything from those crooks!
I purchased some rubber training bands from Kogan. They provided me a tracking number, but this proved to be a bogus tracking number!
After 3 months the goods did not arrive. They promised a refund, but I have never received it.
After 4 more weeks of chasing for the promised refund the goods arrived. I sent them back unopened. They will not provide a refund as they claim the goods are not the same!
Liars and cheats. Never buy from Kogan, you will regret it if you do
They said they would give me a refund for a product in an email and instead, make me a store credit for $60 less than the product cost. Store credit is useless because I never want to shop at Kogan ever again. That was a $320 mistake that I hope no one else makes by shopping there.
If you are getting a fridge you may stand a chance. I would strongly recommend against buying a reduced TV. Any tv for that matter, that Kogan brings out they may offload things that don't stand a chance. How can you have a smart tv that doesn't cast no fix, refurbished things advertising as new? Anyway buy at your own risk...
I ordered $3.99 litmus papers. And clicked no shipping, and after weeks i saw $59 deducted from my account for Kogan.com
I had no idea they signed me up for their membership which wasn't mentioned anywhere, and charged me their fee which is useless.
The membership (which is forced on me) is non refundable on their website
Pathetic customer service
I think this is how they earn by posting stuff on cheapest rates and then taking credit information of customers and charging them ridiculous fee for nothing
Still waiting for order since nov. Its january now
This is a christmas present and it is now the new year and still no update on my treadmill. Ive been emailing them almost daily and they keep giving me the wrong information
Do not buy this product from kogan.
I purchased this 2 weeks ago with little contact. A technical man will be in contact in 3 business days.
With a second hand part to fix the problem.
What do I do with a freezer full of frost burn meat.
I made a purchase and it was delivered on-time and it was as advertised. From that standpoint, I am a happy customer.
However I had a quick follow-on question about the order and it was absolutely impossible to find anyone to talk to. If anything ever did go very wrong with my order, I'd be left out in the cold. Reading these reviews, this seems to have happened to many people already. I would avoid them for major purchases.
Overview
Kogan.com has a rating of 1.1 stars from 504 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kogan.com most frequently mention customer service, credit card and phone number. Kogan.com ranks 583rd among Marketplace sites.
- Visit Website
- South Melbourne, VIC, Australia
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members