Kogan.com

Never buy an appliance from Kogan!
Never buy an appliance from Kogan! Buy one from market place or gum tree instead. If you have an issue they will not refund you. So many people with same issues and selling them for much cheaper on social media that you will be stuck with something you cannot use or sell on! Worst customer service ever and no phone number to call only email responses days later. Save your money! Help desk is a complete waste of time and they refuse to give you a refund.

I wish I had taken the negative reviews for Kogan more seriously when I researched the company prior to purchase.
I purchased a Kogan 584L Side by Side Stainless Steel Fridge for $777.98 including delivery costs and received it on 12 February 2020. I soon discovered that the fridge has the following problem: Makes an extremely loud operating sound, it vibrates the floor and the side panel heats up where it is hot to touch and posses a potential fire risk. After 3 weeks Kogan are still yet to resolve this issue or offer a resolution. I note that the fridge is brand new and has major faults i. E. operates extremely loud and the right side panel heats up. The fridge is not usable or fit for it common purpose, the loud operating noise is just unacceptable and the fridge being hot is unsafe.

Items ordered on 2 separate months were each unable to be sourced. It took kogan about 6 weeks to advise as such and by that time you are charged again for Kogan first membership. Presume the reason they can offer the discounts is by scamming thousands of others into paying for monthly fees that deliver no benefit. Customer service evasive and unsympathetic. Avoid.

I forwarded kogan the email from auspost saying they lost the item. Logged several online requests where most were ignored and response days later was that they can't refund until they investigate. I have already waited weeks over due date. I am so fed up And repeatedly asked for my money back but no luck. It's $500 which I can't afford to lose and go elsewhere.
Next time I will happily pay someone else the extra ten bucks than deal with kogan ever again

Paid for Lenoxx Cd & Record Player Home Entertainment Centre on 30 July. My first "purchase" with them. Took my money. Heard nothing for 3 weeks. Then delivered to wrong address. No phone no. To ring. Emails by me mostly ignored. Initiated for refund through Paypal. Kogan asked me for my address (again!) which I sent and they haven't responded to after 4 days! 7 weeks has elapsed now! They still have delivered NOTHING and have my money! Avoid this company. They have 43% of their reviews at the lowest possible rating in one consumer rating review that I read, and apparently heaps of matters referred to Consumer Affairs. They continue to bombard me with unwanted advertising material too. Deal with JB HiFi. A reputable business, rather than this mob.

Online shopping, and the products descriptions are poor " may be deliberate " and when I got my order, after opening it out I knew straight away I don't want this, you simply can't refund your money! What I was getting is the crappiest Chinies products what you can get from there. Really bad quality, cheapest plastic worst design. I was refused the refund and plus Kogan changed me extra money without reason, you can not talk to anyone why, so needed to cancel my card! No notification of this or anything. I never would have seen it if I had not checked my bank. They keep harassing me with sales email and ads every day even though I was not giving my consent and was buying as a guest not registered with them.

After a difficult time with a mobile phone purchased from one of Kogan's third-party suppliers, including poor delivery service, I vowed to never use Kogan again, only to discover it had already signed me up to Kogan First for $59 and auto-debited my bank account. They will claim the forced-upon and unwanted 14-day trial period had expired. No warning of autodebit and autorenewal prior to enactment or option to cancel.

If I could give 0 stars I would. I have been trying to contact Kogan customer service for 5 days now and they have not responded or rectified the issue of an incorrect delivery address. They told me on the 27th December they can not change the address but I can cancel the order "maybe" if I ask them to. I have sent repeated emails requesting cancellation of the order and they have taken my money with no response. Very poor customer service, the fact that they can not be reached by phone is ridiculous, I have repeatedly asked for a call back and nothing.

I have been waiting since 26th December for a vacuum cleaner. According to tracking all that has happened is the money is sorted. Not even at the warehouse yet. Think I've been taken! Customer service doesn't work and phone cuts out before you get to speak to anyone.

Purchased a bicycle late July. Kogan says they dispatched it. Courier company says never dispatched, although an entry note with a tracking number was created. Going back and forth with the helpdesk since it is the only mode of communication. Your emails are replied after 24hrs and sometimes more. Keep saying the same thing informing they are investigating. Its been over a month and still no resolution. The item was $200 with $50 for delivery, so not cheap to just forget about it. It may be a case Kogan never intended to fulfill the order. The same item is now on pre-sale with delivery in February 2021. I believe, when i purchased the item, they really did not have a it in stock. Very bad practice.

I purchased tv, router, hifi for $1724 including $22.99 delivery fee. (I am FIRST member they should NOT charge me) during lockdown. Delivery was late than its time frame. Even worse, they didn't send to your address, instead to the post office. The hifi parts was sent to two post offices. Also the delivery lied " nodody is home". In face we also were at home during lockdown time. We still haven't received tv until now. It's extremely hard to contact them. Only by email, god knows when they reply you. They are Very disappointing and depressing.

Grade Z experience with Kogan
I bought a coffee maker from Kogan (Todo). It was faulty.
Trying to get customer service from Kogan is pointless - once they've sold you the item, you're on your own. They deliberately make the "Online Help" form misleading and virtually impossible to navigate.
Not only will I never deal with Kogan ever again, I'll be more than pleased to elaborate my experiences to any potential customer of Kogan. Don't fall into the trap of dealing with this hopeless and awful Grade "Z" company.

Save your time and frustration and deal locally or buy via eBay. Dealing with Kogan is simply not worth it.

"First " is a scam if you live outside of Metro Melbourne.
After I paid $100 to become a "first " member (includes free delivery) I was quoted delivery fees. I tried to contact Kogan, with no luck, and eventually found a link where all postcodes that Kogan do not deliver and there are literally hundreds. I have unsubscribed from their email list but still receive approximately 10 everyday.