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Kogan sent me a faulty BOSE QC 45 headphones with mic that does not work. I have run through the automated process of returning the item and got the automated response "Thanks for contacting the Kogan.com Help Desk. This is just a quick email to let you know that we have received your enquiry. For reference, your ticket number is *******". I don't receive any other emails in my inbox or spam. Triggered this process 4 times now and received 4 automated emails with no follow up over a week period. Im going to have to go the legal route now. They are trying to avoid there responsibility by law. I'll follow up with the next steps I follow so others can copy as they must do this to everyone.
Products used:
Bose QC45 headphones
Sean E.'s review of Kogan.com earned a Very Helpful vote
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