Kogan.com

Impossible to get in touch after you have made a purchase. You are asked to give your email address to which you are supposed to receive an email, to verify, except that email never arrives. I will never purchase from Kogan,or $#*! Smith ( Both the same). Ever again! One less customer. Me!.

I bought a TV for over $700 for the company I work for. Sure, they took my money, but that's all that's happened.
I can't log in (am in a loop as they keep on emailing me to verify the email address, I click on "verify", then it takes me back to web page with "This password reset link has already been used". Have tried literally over 100 times. Can't contact customer service, as you need to log in to send an email. Can't get a tax receipt, as you need to log in to get it. Can't see when it is being delivered, as you need to log in to get tracking. Can't call a phone number, can't get IT support. THEY ARE TERRIBLE - they take your money then you are on your own.

I made a purchase last year, along with the product they made me buy a 14 days membership trial for free. Although I did not know such a thing as it did not appear on my phone. I did not notice that i was paying until 4 months later! That i have been paying the monthly membership fee! And now as i am trying to amend it, i can not delete my credit card detail on the website! I will never shop on KOGAN again! The worst!

I placed an order for an item and was offered a trial membership of Kogan First free of charge. When I hit enter to agree, somehow I was charged an annual fee of $99.00. I contacted customer service immediately which agreed to cancel my Kogan First membership and refund the charge to my credit card. Despite several followups, I still have not received the refund which they attributed to processing delay due to increased processing volume.

Dead set junk! I bought a netbook, touchscreen with removable keyboard.
It was the flimsiest rubbish I'd ever spent money on, within two weeks three main keys stopped working A D E, stuffed. So obviously it's in the trash now as it's impossible to get assistance with anything.
They said I'd have to send it off and get it back in a month and a half, which would have no doubt turned into twice as long or more had I gone down that road.
I didn't feel like having a stroke so I chucked it and lost 450$.
Save yourself all of this and DO NOT DEAL with these thieves. I can't believe this is an Australian company.

The site says delivery in 1-2 days. It has been more than a week and the site shows that the order is still processing in the warehouse.

No customer service, no replies to any queries. I would give 1% of a star if I could, and I would only give 1% to be polite...

I purchased a phone with kogan over 3 weeks ago. It is rough times so i am happy to say I got a delivery in just over a week.(applause but no too much)... Thats when it went wrong. I opened the box and they had sent a rose gold phone instead of silver. A little too famine for my liking. So after a 3 days of back and forth of I'll keep it if you give me a discount they said they couldn't and I sent it back.

Now I email every day and get no response. I want to give them the benefit of the doubt but when you f@#k it up fix it. If the phone was cracked if I claimed there was damage, ok investigate and sort it out.
But I ordered a silver phone and you sent me a ROSE GOLD one.

Somehow, I clicked a box for "Kogan First", I am usually careful not to sign up to marketing emails ect when I shop online but I have been scammed. Beware to anyone using this site, particulary when purchasing anything using a phone or tablet. It is easy to accidently check the "Kogan First" box due to the placement and it seems Kogan is well aware of this. Must be a nice little earner for them. They allow you to easily sign up but provide little information about this junk add on. They will not refund it and so far, have not provided proof that I signed up to it. The only email I have received was after I was charged $79 AUD – there was no warning 3 days in advance. This website should not be allowed to trade. The product I ordered does not even look legitimate, absolute junk.

Seriously if I could give them minus stars I would. So angry right now, my fiancé and I bought our son a TV for Christmas, he was so excited when he unwrapped it but was soon disappointed to discover the screen cracked... you can not phone Kogan only email which is extremely frustrating. Today 8 weeks after they collected the broken TV his new one was delivered and surprise surprise the screen is smashed on it too. Very disappointed with Kogans customer care and we will NEVER purchase anything from them again

Same as everyone else, I was charged the $99 annual membership fee 2 weeks after purchase.
I unticked everything I can untick, said no to everything. I am 100% sure that opted out of the annual membership - - but apparently the elusive T&C membership fee details that 'I missed'. I normally use a card with very low balance, but I needed to purchase something online and as soon as I transferred funds - debit came out! I don't know what their game plan is, but it's obviously not to be a reliable, trustworthy company that people would want to come back to purchase. I would never buy anything from this company ever again.

I recently purchased a TV from Kogan, who unfortunately lost the item on delivery. As part of my purchase I signed up to the Kogan First program as it came with a signficant discount for my purchase. After the TV was not delivered, I cancelled my subscription, before the end of the free trial. They still charged my credit card, and so far I have not been able to get a response from Kogan on this matter. They do not have phone numbers to ring, and their online complaints process is frustrating to say the least. I will never purchase from Kogan again, and would recomend the same to others

Purchased a vaccum on kogan in Dec 20 as a pre order. Stated will ship out no later than 3/1/21. No one notify me that item will be delay until I sent them email. Customer care replied my email that the vaccum will ship out on 13/1/21. Sent a email to them on 15/1/21 and told me delayed to April. If there is delayed, why not telling customer by email at least and I have to found out by myself? And they refused to refund 10dollars kogan first as I only used that once for the vaccum? It's ridiculous and unacceptable. Never buy anything from kogan

Kogan, you guys need to improve on your customer service and communication. Also, your story telling is extraordinary! Informing me an attempted delivery was made?! To find out from my camera that no delivery was attempted. Later to find out you messed up and the job was put on the courier but no package!. Delivery was supposed to be 1-2 Days?!. Lost count of how many emails were sent back and forward! New courier details were sent out, package was never put on second courier as confirmed by courier (Allied Express). Then was informed that my package was returned to warehouse (courier never picked it up?!) How was package returned if courier didn't pick up?. (package was never sent out!). Order was placed on the 25th of November it didn't get delivered until the 29th of December.
Many excuses were made but no accountability was taken. Had to explain to family member that the TV I had ordered was not going to be here for Christmas. Thank you Kogan for your awesome work!