Seriously if I could give them minus stars I would. So angry right now, my fiancé and I bought our son a TV for Christmas, he was so excited when he unwrapped it but was soon disappointed to discover the screen cracked... you can not phone Kogan only email which is extremely frustrating. Today 8 weeks after they collected the broken TV his new one was delivered and surprise surprise the screen is smashed on it too. Very disappointed with Kogans customer care and we will NEVER purchase anything from them again