Kogan.com

Yeah, I've literally had the worst purchase experience ever with both Kogan & this seller HeyBattery.

First, the item took a month to be delivered. Please consider this when you are buying a phone, if you need a phone urgently, do not buy from this seller as they are overseas.

After waiting a month, I found out that they sent me the wrong phone. Rather than fixing the issue at their inconvenience, the seller expected me to post the phone back, and wait a month for them to receive it, after which they MAY determine that a refund can be issued, or a replacement handset be sent. This would ultimately result in me being without a phone for <3mths!

Finally, Kogan themselves were no more help. They were happy to take my money, but did not lift a finger to either push the seller for a fair resolution or provide any options or resolutions themselves.

Do yourself a favour, pay a bit more money and buy your phones locally...NOT THROUGH KOGAN!

This company has the very worst service imaginable. You cannot contact them apart from emails. And i also feel like real people are not dealing with these emails as they keep repeating themselves regardless of what you say in your reply. Its kinda like they have not read your email or they just cant understand plain English. I have been left very frustrated and annoyed by my dealing with this company and would DEFINITELY NOT recommend them to my worst enemy.

I recently bought an item from Kogan because I was given a free $20 credit, I applied that $20 credit to my account and then made my purchase. Kogan charged me the full amount for the purchased item and didn't apply my credit. I contacted the support team (Which was quite hard to find information on how to contact them) and they just replied saying on my next purchase the credit should work... Further emails and they didn't seem interested in helping, I won't use them again.

I purchased an iPhone from Kogan weeks ago. This iPhone said in stock and would be shipped with in 1-2 days. I went for this particular iPhone over others as some of the others said pre order and I needed it as soon as possible.
2 weeks went buy with no communication after I had reached out 8/9 times trying to ask for help and what was happening. I even asked for a refund and no one got back to me.
I understand that it's a tough time with covid 19 happening and that things take longer but I was more than happy to wait for the shipping time frame but the iphone was never shipped.
I am still waiting for it to be shipped they have just not bothered to let me know what's happening or keep me in the loop.
I'm so disappointed and won't be shopping with Kogan again.

My card was used by the scam group to purchase items on this website. I couldn't find any customer service or phone calls on this website. They only accept email and finally, they call me over 36 hours. The only thing they said is they can't do the only thing about it and can't give me any information about another customer. Also suggest I call the police. How the $#*! am I going to report the police if I can't provide any information? The lost is lost Well, then why not hurry up and find a way to patch your website so bad guys don't use your site to launder money? And why not feel like banning their accounts, more people will suffer. Also, sit the goddam customer phone service.

The first you will hear of Kogan First is when they take $99 from your credit card. They do not send you any confirmation that you have signed up (whether intentionally or not) so the only reason you know that they are charging you is if you check your bank statements and see a $99 charge that comes out of the blue.

Told to be at home between 8am and 6pm for my delivery. This was confirmed by text. Took the day off work in today's difficult job situation and consignment had not arrived, no one can give me and answer and all I get is we will investigate and deliver to a new address... wtf I want me purchase and payment for a days loss of wages BUT... they use an offshore call
Centre that knows $#*!

If there was a 0 star rating I'd pick that. Conned into a membership scheme by deliberate ambiguity in the checkout process. They must be laughing all the way to the bank, as they deduct monthly when people unwittingly join. Already my only purchase has cost another $72 over 6 months. Very difficult to speak to a person, but when I missed a return call someone emailed me stressing that their shonky process is all legit and therefore I won't be refunded. She directed me to the page where I can cancel the auto deduction in the future - but no option for that exists!(surprise, surprise). The matter, however, will be taken further (ACCC) and my bank is also looking into it. I'd never purchase anything from Kogan again, so their refusal to refund is false economy and bad business - not to mention word-of-mouth and the web. They had the opportunity to refund in good faith but didn't take it.

I bought an Iphone 7 as a gift it wasn't working so i took it to apple to activate it, they said this is not compatible with Australian system it was sold first in 2016 in japan so after couple of month back and forward emails they accept to exchange and then after 2 month the new one started to be faulty & sounded terrible, we just stopped using it a year after i found out they are charging us $10 every month since last year as they claim i signed up for dodgy membership which at the moment trying to cancel it, the most dodgiest customer service ever if you want to save your self headache don't buy from these guys: (

Long story short, Great Product Range at good prices. Customer Service, Returns policy - Very Poor.

Still waiting on a iPhone sent to technicians 3yrs ago, and a chromebook 1 year ago. Still not sorted or customer service gives you the run around. Sad part is, I've continued to purchase products which have been fine. In the end, I gave up and lodged a general complaint with fair trading. Thankfully all email trails were kept and forwarded to Fair Trading.
No longer a customer or advocate of Kogan.com.

These guys are really dodgy. Check out multiple articles online like this one to show they are notorious for ripping people off - https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/articles/kogan-returns-and-refunds-issues I paid 300 for a garming watch nearly a month ago. I complained umpteen times to say it wasn't received and they just gave the usual run around and blamed Aus Post. They then stated they had called the product back and refused to issue a refund until it comes back. Never offered an explanation as to what had happened. I could have bought this item weeks ago and there shipping promises are complete lies. I have no idea how they have been allowed to continue in Australia.

Have a 55inch hd tv, has never worked properly, sent to a repairer and supposedly had the tv fixed. Had tv returned and was told the panel was replaced, the so called smart tv will connect to wifi, but will then constantly go into boot loops, shutting down and restarting until it stops restarting altogether and I have to reflash the software. Customer service is very bad, with contact phone, and constant same reply to emails. I will never use this company again, and Kogan you miss out on my updating many of our home appliances in preparation to retirement, we are replacing everything.

I purchased several clothes hangers from Kogan.com, which did not come cheap, believing I was buying quality. How wrong I was... it was just poor Made in China crap, flimsy, thin, unhandy... I had to struggle to put a T-shirt on one of them. Of course, I returned the item, but I had to pay the return postal fees and I was also charged by the seller with a "change of mind" fee. On top of everything, they're spamming my email address every day with commercial advertising! Don't take anything from them even if they give it to you for free!

They give absolutely wrong size chart. I bought 5 pairs of shoes for my son. There is a difference in the shoe length even in the same brand the same size. The shoes that they sent to me, claiming that it is EU44, look like skis. Every pair longer that it has to be at least two-three centimeters. I relied on their shoe chart. Never again buy from Kogan. Crap experience. Now I spent 5 hours taking pictures, re-sizing them and consulting the PAYPAL re how to refund my money, because it is impossible to do it through their website. People! Do not buy from Kogan, if something would go wrong, you will cry and swear.