I purchased a security camera system that will no connect to my router, you can not get into the system to trouble shoot, I contact Swann tech support who said I needed to return the item as it was faulty, 5 days later despite having a Swann Reference number, they have still not organised a return, and I have had to uninstall the hardware from the house? Pathetic service to say the least and one email per day if you are lucky