Long story short, Great Product Range at good prices. Customer Service, Returns policy - Very Poor.
Still waiting on a iPhone sent to technicians 3yrs ago, and a chromebook 1 year ago. Still not sorted or customer service gives you the run around. Sad part is, I've continued to purchase products which have been fine. In the end, I gave up and lodged a general complaint with fair trading. Thankfully all email trails were kept and forwarded to Fair Trading.
No longer a customer or advocate of Kogan.com.