Kogan.com

I ordered 2 TV's and 2 Wallmounts.

Each product was sent individually with a different courier. I didn't have the option to track the parcels and support was useless.

On arrival, neither of the wall mounts could actually hold the TV's despite being within the correct weight and size descriptions on the website. The wall mounts flexed and twisted under the weight causing the TVs to tilt dramatically. It was seriously unsafe so I had them removed.

Now I have TVs sitting on the floor, some big holes in my wall from the faulty wall mounts and Kogan's support has not yet responded (Been 5 days so far and counting). Not to mention now I have to pay someone to come and mount the TVs again once I find a company that doesn't false advertise.

Join the Kogan first and with the first two purchases, one sent the wrong item, and the seller acted very rudely about the product exchange. Another one with the cost of over $100 delivery they charged, I took the day off with wages lost but eventually, those guys were late again without any notice. They won't be able to leave it at the Australia post office and ask me to wait at home again.

Dont want to give even 1 star, it shud be flagged red. I will never ever buy & recommend Kogan ever. Worst & ripping. They advertised KoganFirst free for 14 days with product I purchased. So as per KoganFirst it should be express delivery but they sent me normal delivery & its 6 weeks now. No product, no one to contact. Customer Service sucks, Kogan sucks!

I ordered a book. They sent it to the wrong address. I communicated several times through email, as there is no phone number I could find. Their Customer Help Center asked for a screenshot of my account that showed my delivery address and I obliged. But that wasn't good enough, they are telling me the wrong address is on my account, well I don't know how they come up with that when a screenshot was sent. They more or less are calling me a liar. They won't admit it is their fault. Three weeks later I'm still sending emails to them and still getting the run-around and them still stating that the wrong address is the one on my account. What is wrong with this company? I'm glad I only ordered a small item and used Paypal to purchase it. Paypal saved the day. Personally, I will never order through Kogan again, they are only a middleman gaining a commission from others. I encourage everyone to source from the supplier directly and use Paypal.

Order products and only WHEN you complain they'll change the shipping details to 'marked for pickup' and then they just wont move. Days or even months (yep months) go by and they send multiple standardized replies repeating the same excuses, check the tracking number, even when you quote them the tracking number, saying please wait an EXTRA 10 days FROM NOW because of covid, when I've already waited weeks. They stonewall you and do nothing about your order. They have consistently misrepresented stock levels. Then they try and buy as much time in hope that they either receive more stock or till a customer gives up. Honestly - if you're saving something under 50 bucks by using these guys it's not worth it. The definition of obfuscation.

They are not helpful whatsoever. Do not reply to your queries and do not even have a proper contact number! Havent recieived my goods and i ordered it three months ago. Would give them 0 stars if i could.

A con man style company!
Promote a product called "Kogan First" for free 14 days, then $99 pa for those innocent customers who has not much internet shopping experience and only shopping for cheaper Kogan SIM card and nothing else. A absolutely useless for me, contact customer service, reply " it's Non Refundable Product "
A totally misleading sales!
Totally recommend Don't deal with Kogan, otherwise you will get a bunch of rubbish home!

Although the prices are competitive, their delivery options are very frustrating. When I tried to order a case for my phone, they wouldn't let me use my parcel locker as a delivery address, nor a GPO locker.

My choices would have been my home address (might miss the delivery) or work. Upon reading their help pages, they claim that they use private couriers to deliver their merchandise. This is especially risky to do if delivering to a home address as either the parcel will be left in a common area or delivered to some suburban warehouse.

My advice is to just use amazon. They will always allow parcel locker addresses.

I attempted 4 times to cancel membership by writing to the help desk and go to the website. This time I hope I can stop kogan to charge the membership fee to my credit card. Or it is better to cancel the credit card.
The instruction was not clear. Circle and circle and you cannot cancel it. On the 4th time, the instruction was clear but they already charged the fee for 4 months. The amount is small and they hope the customer will not be upset and make it public. Maybe that is the way they run their company to make their profit. I shall never use this company again.

Ive never bought from Kogan but as soon as I purchased 1 item. I had 4 overseas numbers phishing my mobile number along with over 10 emails from different companies. NEVER using Kogan again and would highly recommend not to use their website.

The website said dispatches this item in 1 or 2 business days and i calculated how long it would take to be delivered also left some additional room for unexpected delays and booked my flight ticket. Now even after 12 days the item has still not left their store and there is no way you can contact them, no phone and email they never get back i wanted to cancel my order and get the refund but there is no possibility i lost $2515 G2RP3PWU.