K L.

I ordered a Kogan brand laptop, which began to malfunction within days of arrival via post. I contacted support via email to enact the 14-day Change of Mind returns policy. They lied and said it only applied to technical issues. After days of delays, they gave me a return ticket and I returned the laptop in the mail. I was told I would be contacted to discuss suitable and preferable solutions. Instead, I was just sent the exact same laptop with my customizations and the issues were not resolved as it malfunctioned within fifteen minutes. Kogan is making it as difficult as possible to get a refund.