Joss & MainReviews 1,338

I placed an order online during president's day sale. They shipped the wrong item. I tried to stop the shipment and was told I could not stop it. Then Josh in customer service said I had to pay $72 to return the item. The reviews for Joss & Main are true they have substandard customer service. Shady like a palm tree! Think twice.

Will never order from this company again! Waited months for a complete bed and made repeated calls to check on status never received the footboard. The initial shipment arrived in boxes that smelled like they had been shipped in a manure truck. After storing half an iron bed for months Canceled order after second foot board was supposedly lost. Order never completed.

I am in my mid-70's. I drove an hour to Joss & Main to purchase a living room chair and asked the sales clerk if I go home and order online and still get the 20% off. She said yes. Online would not honor the 20% off. I called the store, and asked if I could I order over the phone. They said no. I had to come to the store in person for that. I will never shop there or Wayfair again!

I ordered four outdoor chairs. This is the third time my order has arrived wrong. Very very disappointed

I ordered a rug that said "arrives by July 11th" implying that the 11th was the latest possible arrival date. Now the date has been changed twice and it will maybe arrive on July 22nd (maybe not) according to the person I talked to. All of my furniture can't be moved now until the rug arrives. They told me that the shipping time is "just a suggestion". Be aware that Joss and Main uses deceptive language around shipping time and doesn't think words mean anything. If you order them, you will probably get your package weeks later than expected. I could've ordered this item somewhere else and I probably will the next time.

Placed order on 2/6, expected delivery date of 2/17. By 2/20 order wasn't even processed. Submitted customer service request. No answer. Called on 2/21, was told they would have the warehouse email me the next day with an update. 2/24 no update, so I live chat with customer service. Now they say "yea your order was lost" we can resubmit your order. So I ask, if you resubmit when is the fastest it could be here. They quoted me that the soonest they could get it to me is 3/22 … a month and a half after I placed my original order.

So I ask, if you can't get me my order more than a month after the date you originally quoted (2/17) what does your company do to compensate for me not having furniture that I need for over a month after they said I'd receive it by?

Their response was that it had only been one week (because the quoted delivery date was 2/17 and the current date was 2/24 which makes no sense since I still wouldn't be getting my furniture till 3/22 at the earliest) and there was nothing that they would do to rectify the situation.

Awful customer service. I have no furniture still. And they were just like "sorry we're not sorry". So don't order from them, or their parent company Wayfair if you have any need for furniture to arrive in a timely manner.

I bought a Christmas tree last year, used it once, and lights aren't working this year. They refuse to refund or replac.

I have ordered hundreds of items from Joss and Main from Wayfair (their parent company) over the past few years and had very few issues. However, I recently bought a small flatpack table on sale for $110 that was subpar quality - I went to return it and they are asking $60 to return it, which is 55% of the cost of the table. They did not state this anywhere during the purchasing process. Support could have cared less. A shame from what used to be a good company.

I bought a cabinet from their online store. Over $600. The quality is just not there. It is extremely over priced. Ikea offers better furniture.

Just got a Derida Metal Outdoor Coffee Table delivered. It is flimsy and such bad quality. I tried to return it and they want to charge me $71 to do the return. Disgusting. I will never buy their poor quality rubbish again.

I move to a new house in a new city. I'm older and I live alone. I found a kitchen island that I loved on Joss and Main. I ordered the island and paid extra for assembly. How great! The first order came with a broken part, the guys were really nice and were going to assemble it for me. They left the good boxes in my living room and were going to reorder the damaged piece.
I received an email that it was going to be delivered tomorrow. I'm so happy and excited until I get a phone call from Joss and Main. Now they tell me they can not assemble it because it will take more than 30 minutes. What? Of course I called and was really upset to no avail. Never ever will I go through this again. Joss and Main, Wayfair and overstock.com, never again!

Cheap & Expensive is the easiest way to describe these products. If you're lucky they might send something undamaged but even, then the product is not as described. The easiest way to explain is they make very cheap products and sale them for crazy prices...

Ordered a faux Christmas tree on the 10th and paid extra to have expedited shipping. Delivery date was estimated at the 17th. After placing the order online, I did not get any confirmation the item was shipped. I called a few days after asking if there would be a notification that the item shipped, and since the delivery was supposed to be by the 17th, the shipping should have taken place for that to happen. I was told everything was fine and that the information just hadn't been updated. Called today, the 17th and found out the item is still in the warehouse. There was no information available as to when it would leave the warehouse so I had to cancel the order. Then i get this message: "

We're sorry to hear that the item(s) from your order #‌*******526 weren't right for you. Our warehouse has been notified to prepare for the arrival of the following item(s). Upon receipt of the returned item(s), we will issue a refund of $119.63 to your account and send you a confirmation email."
Oh well.

At the conclusion of my transaction my credit card was declined (even though there was no issue with available balance). I used a second card and now I find the Joss and Main actually processed both purchases. I should have known better as I had the same experience with Wayfair. Do not use this company!

Placed an order for an item $3100. 00) for delivery in July of 2021. Received email that item won't be delivered until September 19th. Called in September to confirm. Was told that item probably be delivered FIRST WEEK OF JANUARY! Spoke with supervisor, was told that some warehouse has at least 20 in stock and he doesn't understand the delay. Was advised to cancel first item and reorder and see what happens. Delivery in 2 weeks! Hurrayyyy... No more communications!. Called again ands was told that
The new item delivery end of December. Spoke with another "supervisor" and was told to Cancel order all together. Called another company, ordered same item and received it in 3(!) weeks without any hustle.
Wayfair and Joss and whatever will never see my order again. EVER...

We ordered a sofa in March 2021 that was scheduled to be delivered this week (8/20/21) and just got an email canceling the order.

I don't know how they have so many "reviews" on their site... it's nearly impossible to actually post a review after you've made a purchase. I'm now wondering if those reviews on their site were fake, since I can't post anything. I should have listened when buyer hinted that quality was bad, items arrived damaged, and long wait times. I'm attempting to pay it forward by warning other buyers to look elsewhere. Product quality is bad and it's tough to reach a live person to sort it out. They said it could be 6-8 weeks before I can get a replacement. Next time, I'm having them unpack it in my driveway and prove it's not damaged before they put it in my house. Also, what am I supposed to do with the damaged piece? They said "throw it out". It's 150 pounds! How am I supposed to do that, exactly?

I will boycott this company after the terrible customer service I received over the weekend. Because I am a "business account" I had to be managed by a special team and could not be helped over a weekend (when multiple sales are running in order to save my clients $$$) and they still dont have answers for me. I was probably one of their first customers and I will no longer support them any longer. They rather pass off savings and discounts to a new customer rather than a loyal customer that has been supporting multiple businesses over the last decade. Inexcusable

Terrible customer service. Ordered an outdoor sofa, table, and cushions. The sofa and table arrived (from Wayfair?), but the cushions did not. The confirmation email said the cushions were delivered, but they weren't on the truck. After spending 30 mins with customer service, the best they could do is to re-ship the cushions (appx 2 weeks) and offer me a 10% off coupon for my next order. If I would have known that I would have the frame of an outdoor sofa sitting on my porch for 2-3 weeks, I would have taken my business elsewhere. Don't waste your time.