Mary R.

Ordered a faux Christmas tree on the 10th and paid extra to have expedited shipping. Delivery date was estimated at the 17th. After placing the order online, I did not get any confirmation the item was shipped. I called a few days after asking if there would be a notification that the item shipped, and since the delivery was supposed to be by the 17th, the shipping should have taken place for that to happen. I was told everything was fine and that the information just hadn't been updated. Called today, the 17th and found out the item is still in the warehouse. There was no information available as to when it would leave the warehouse so I had to cancel the order. Then i get this message: "

We're sorry to hear that the item(s) from your order #‌*******526 weren't right for you. Our warehouse has been notified to prepare for the arrival of the following item(s). Upon receipt of the returned item(s), we will issue a refund of $119.63 to your account and send you a confirmation email."
Oh well.