JJ's House

I looked up this company because their dresses seemed pretty enough. And so I ordered my dress, it came in the estimated shipping time and I had no issues. The dress came in today, and not what I was looking for at all. The dress was too big, the color does not match what they present on the site. And now I'm wary about their return policy after reading the reviews. I recently contacted them about returning it. Hopefully I'll be connected to this Veronica everyone speaks so highly of.
UPDATE: Their customer service is good, if you are unsatisfied with your dress, the customer service is quite understanding and will offer full refunds for your dress. They offered me a full refund and offered to pay for return postage Although their other dresses might seem good, but I still recommend finding the colors before ordering, because obviously the colors won't match what they have pictured.

We ordered two bridesmaids dresses from jjshouse in Dec 2019. They arrived before the promised time. The quality/color/material what was expected. Even with measurements provided by the site, we were a tad unsure of exact size. We ordered two and one fit beautifully. The communication was timely and responsive. The return process for the dress we didn't keep was seamless and my refund arrived as expected. We will use jjshouse again. Good experience.

For the most part I have received very consistent and high quality service from JJ's. Usually the merchandise arrives in a timely manner and if something is not available, I am notified accordingly. For the most part, I find the value of the product to be quite good and the prices very reasonable. The cocktail dresses are an especially high quality category. I can only think of one instance where the shoes I ordered were not comparable to what I thought I had ordered in style or quality, and one other instance where a piece of jewelry needed repair after arrival. I especially appreciate being able to obtain evening wear, wraps, and shoes which coordinate with one another for modest prices. Thanks!

I purchased a dress for my wedding, it is now a week late. I have no use for the dress that is lost who knows where. I contacted customer service to get a refund so that I could buy a new dress, after spending $300+ on a dress that is a week late, they offered me $27! After sending two more emails requesting my return, they offered me $54! I am so upset. I would not purchase from this site. It's a roll of the dice whether or not you'll see your items, and if you don't, who knows if you'll ever see you money again! I just want my money back so I can buy a new dress.

I ordered a dress around January 20 with standard delivery of 14 days. It's now February 15th and no dress no communication until I called them. Getting this response. " First of all I am really sorry for our late delivery. Because of the virus, we are fighting the virus all over China, all express delivery in China has stopped, and factory workers are quarantined at home. But please rest assured, the virus is already under control, and we will ship immediately once the government allows resumption of work. And do a good job of disinfection of goods. We believe and have confidence in defeating the virus. Please trust us and China. If we can't catch up your date, we will cancel your order and apply for a refund for you."

Excellent seller, highly recommended, exactly as described, very well packaged, excellent quality, fast shipping AAA+...

I'm happy to have bought in JJsHouse. The customer service staff was excellent, superb communication, time even more surprising answer. It was my first purchase and I felt so well taken care of, so I hope to buy some accessories with you soon.

Also, I have recommended to my friends. The quality of the dress is more than I expected (had heard that internet shopping not always had good quality), but JJsHouse surprised me.

Just appreciate the coverage to the city of Mexico and it allowed me to choose DHL.

I was particularly pleased that I could order samples before ordering the actual dress. I believe this saves lots of time and energy being a consumer on a budget. Shipping was quick and the order was correct thanks again for all your help.

I ordered 8 bridesmaid dresses from JJsHouse. When they originally showed up I loved the color and they felt like decent quality for the price. After looking at them closer 2 of the dresses had oil stains on them, I emailed JJsHouse in which they refused to do anything about. I ended up having to pay to have brand new dresses dry cleaned. Fast forward to the wedding 6 of the 8 dresses broke before the ceremony. So we were running around safety pinning my bridesmaid dresses to make it down the isle... pay a little more and save yourself the headache of ordering from them. I also paid for expedited shipping (5-7 days) got them 20 days later and they also wouldn't refund the extra I paid for shipping.

I never write reviews. However, I have never had a company actually steal money from me before. I ordered a pair of shoes for my wedding over a month ago. I never received them. Tried to get in touch through email. This was a very difficult process, as they do not reply directly to you. You have to log back on to their website to see a response. I was directed to a china shipping company that did not pull up my order. Tried again to get in touch through the chat option. Again directed to the same shipping company with no record of my order. The customer service rep did nothing to find my order! When I told them to refund me as I have not received these shoes and my wedding now passed. I was ignored. No response at all.

The website was very easy to navigate and find the dress I wanted in the preferred price range. They state they will answer questions within 24 hours, but mine were answered in less than 12 hours on more than one occasion. I was worried with the idea of working with a company in China (everything cheap seems to be 'made in China'), but they had a reasonable return policy so I did. The dress was perfect and custom made quickly! Great experience!

The dress I ordered was received BUT was way too short for a grandmother of the bride to wear! The height measurement I sent was 66.5 inches and the dress was made at 64 inches. It is a knee length dress and I had sent instructions to add 2 inches below the knees. You can imagine how this turned out. I cannot wear the dress in this condition. I have contacted them numerous times via email and through chat sessions. No one has replied and I now have put through a claim with PayPal. Hopefully this will get their attention for a full refund. Not a good way to do business or get referrals by ignoring the customer! BEWARE... they do not stand behind their refund policy.