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From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
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Shipping
Returns
Sustainability
Product
Customer Service
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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They dont accept returns or offer refunds or exchanges despite what the site indicates. Im stuck with a 300 dollar dress that is too small for me
I ordered a custom-made dress with precise measurements (75 cm at the waist).
The dress I received measures 80 cm at the waist, a 5 cm difference — a huge mistake, clearly visible in the photos both flat and worn, where the dress is obviously far too big. Despite the clear evidence I sent them, the company kept denying the issue, claiming it was just a "slight measurement variation."
However, in their own so-called "quality control" photos, the dress was photographed inside out and on its back.
It's clearly visible that one side measures 20 cm from the left seam to the center zipper, and less on the other side, where the fabric was folded to make it look like the "correct" measurement.
This kind of manipulation is absolutely unacceptable. I exchanged several messages and provided all possible proof, but the company eventually stopped responding.
They only offered a 30% partial refund, which is completely inadequate for such an obvious and major manufacturing error. Another disturbing point: my review was never published on their official website, which makes me seriously question the authenticity of all the positive reviews posted there.
After doing some research, I found hundreds of negative reviews on other platforms, and even a Facebook page dedicated to exposing their lack of professionalism and bad faith. It's also worth noting that their overall Trustpilot rating appears artificially high, most likely because they reply to every review, maintaining a falsely positive image despite countless negative experiences. And before they respond with their usual line — "please contact customer service" — I'll say it again: I already have, several times, and my last messages were completely ignored. It's time for this company to take responsibility, admit their manufacturing error, and issue a full refund, instead of denying the facts and hiding behind excuses. A deeply disappointing and unprofessional experience.
I strongly advise against ordering a custom-made dress from this company — they don't respect the measurements, and when confronted with proof, they refuse to take responsibility. Since I can't post the photos here, you can see them on the Facebook page "JJs House (clothing) Is A Scam."
Dear Customer,
Hope you have a great day. We received your complaint and apologize for any inconvenience caused.
We have reviewed the measuring picture you provided and noticed that it does not show the exact waist, which is not the smallest part of the waist, but slightly below it. As shown in our measuring picture, which indicates the correct area, please understand that there should not be such a large difference from the waist measurement you provided.
Thank you in advance for your understanding.
We tried a few dresses and found the perfect one for my daughter's homecoming dance. The dress was a quality dress, style was appropriate for a young woman, and she felt beautiful in it, the dress came smelling fresh! We will definitely use JJs House again in the future to buy another perfect dress for occasions like this.
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Bought a Jr Bridesmaids dress and a maid of honor dress for my daughters upcoming wedding.
Both were flawless and the dresses are beautiful.
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I was totally amazed when I saw the dress I ordered from. JJs. So glad they provided the measurements for their sizes because I usually wear a smaller size than what they create. It fit perfectly! I highly recommend JJs!
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Easy to order, quick delivery and stunning. Highly recommend
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Huge selection, easy ordering, and great delivery! Very happy with my purchase and jj's service
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I was nervous about ordering online, but the custom sizing made all the difference. The dress fit perfectly, the quality was great, and the whole process was easy. They kept me updated and really nailed my measurements. I'd definitely order again.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Very nice dress, well crafted. Didn't quite work for me. Will keep looking and use again
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
The website is very easy to use. The dresses are made of high quality fabric. I paid just $20 extra for a beautifully tailored perfect custom fit! It only took 12 days from order to delivery. Super impressive.
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
The option to try on before committing to buy is GREAT! My dress was too long but I was able to have it altered locally for a reasonable price. I love the dress!
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Large inventory of hard to find high quality and stylish dresses for special occasions. Easy shopping experience with "try before you buy" option. Quick arrival. Highly recommend and will definately shop here again.
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I used the try on option. I ordered 3 dresses. They arrived in 3 days. All were very beautiful. I kept one of the dresses. Nicely made, fit well and my future daughter in law loved it. I was so very impressed with the quick service. The return of the 2 dresses I did not choose were easily handled.
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Material is exquisite, very fine workmanship, size was perfect
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
My daughter's dress arrived in a timely manner, high quality material, and the measures are perfectly fit.
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Using the website is easy, making a selection is easy, but the best part is being able to have your choice altered.
Thank you for your positive review! We’re happy that you found the process easy and appreciated the alteration options.
I have tried on 8 dresses and they were all beautiful. The sizes, I think, run just a tad small, but with measurements, it was very close.
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I have done two separate try on purchases and both times have gone great, I wish more places would do this type of thing. Thank you
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
JJ'S House has the best customer service dept! They show they care and help in every way! Highly recommend this company!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Great quality dress. Fit perfectly! Ordered for my son's wedding! Quick delivery!
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We are sorry for the inconvenience caused.
We checked that your order was confirmed on 2025-10-15 and you requested to cancel the order on 2025-10-22.
For more details, please refer to the cancelation policy stated on our wesbite: https://www.jjshouse.com/help/order-cancellation-policy
Thank you for your understanding.