About the Business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I had a great experience with try it before you buy it! I ordered a total of four dresses. I did the three and get one free, after trying them on in my own home, love that, I paid for the one that we really liked and I shipped the other ones back. It was an easy process would definitely do it again.
I LOVE the 'try on" process. I found a MOB dress I loved two years ago and now just found another one I need for next year. It is 10 times better than shopping in a bridal store and settling for something I didn't like, dealing with impatient and pushy sales people and high prices! I would highly recommend JJs to anyone.
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I looked at a lot of sites for a dress for our son's wedding... Finally, found JJ's and sure glad I did! Dress arrived quickly, looked and fit as described. It was absolutely beautiful and I got a ton of compliments on it.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I have tried on 8 dresses and they were all beautiful. The sizes, I think, run just a tad small, but with measurements, it was very close.
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I have done two separate try on purchases and both times have gone great, I wish more places would do this type of thing. Thank you
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
My daughter's dress arrived in a timely manner, high quality material, and the measures are perfectly fit.
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
JJ'S House has the best customer service dept! They show they care and help in every way! Highly recommend this company!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Using the website is easy, making a selection is easy, but the best part is being able to have your choice altered.
Thank you for your positive review! We’re happy that you found the process easy and appreciated the alteration options.
I have been ordering gowns from you for years and I absolutely love e very one of them. I always get a lot of compliments on your gowns. Thank you for having such a wonderful product!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Material is exquisite, very fine workmanship, size was perfect
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
BE WARE! Last year, I purchased a custom-order dress and used their "try-on" program to decide on what I was going to wear to a wedding. It was a seamless purchase. This year in March, I made the mistake of using the "try-on" program again, along with ordering a dress for purchase. They say on their website that they accept returns. Now for the WARNING. I added a purchase to the "try-on" order I placed, and returned everything I tried on, along with the purchased item, which was too large for me. I did not receive the return for the purchase to my credit card. I had purchased an additional dress, which was also too large, and that one came without an invoice. Making it impossible to return. I have reached out to their "customer service" portal, the only way to contact them, with no return labels being sent to me, nor any refunds given. DON'T make the same MISTAKE I did. Avoid this site altogether if the dress might not fit.
Thank you for your feedback.
We checked that one of your orders is a try-on order and the dress you want to return in the other order can be applied return on our website by yourself.
Kindly note that the try-on cost is not refundable. The fees you pay for the try-on dresses help to cover partially the cost of shipping the dresses to you and back to us. You may refer to our try-on return policy: https://www.jjshouse.com/en/help/returns-refund
For the other dress you want to return, our customer service helped you the first time you contacted us on how to apply return by yourself but we noticed that you didn't apply. So when you contacted us the second time, we offered you the return label you needed.
Thank you for your time and your understanding will be highly appreciated.
Received my dream dress. Came quickly and absolutely beautiful. So happy with my purchase. Will be purchasing again.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Beautiful dress fit as expected My Granddaughter loves it and can't wait to wear it at her 1st Communion!
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Love the try before you buy. Sometimes your sizes are not always available, but they will
Email you once they are back in stock.
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Great quality dress. Fit perfectly! Ordered for my son's wedding! Quick delivery!
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I tried on several dresses through the Try On program. Even though I never was sent the color I requested, I got a good idea of the different styles & how they looked on MY body. The return policy was effortless & timely. I did not order a custom fit dress since the size 14 fit me well. I have had all my bridesmaids choose their dresses from JJ House since they offer a diverse selection & hassle free try on program. I will definitely buy from JJ House in the future.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a dress on Feb 22, and it told me it would arrive between march 14 and 21. It was a good time frame before my prom, so I pressed purchase after trusting it. I shouldn't have. My package said it was released by customs on march 14, yet today is March 22 and I still haven't received it. My first few tickets sent by chats were ignored, and then my email was too. Only when I returned to the chats and pressured them was an email sent the same day. They essentially told me that I had to wait a bit longer, and then if it still wasn't here, that they would try a better solution. What does that mean? The whole email only included a link to the tracking website. Which I had been using. The website told me that it's best to contact the courier directly as they don't have much control of the packages once it leaves the warehouse, which is fair, but it's your company. The courier however, is based in china and does not answer any calls (I tried) and have been ignoring my emails. I also contacted UniUni, which is the delivery service JJhouse claims to use, but UniUni said they've only received information regarding the package on March 10th and have yet to receive anything. Nothing. I've received nothing. TLDR: If your package is lost/late/needs return, customer service will be horrible to deal with. UPDATE: I was offered a full refund by JJHouse, and their chat agent is the most responsive and helpful. Emailing them was still difficult, but it can be credited to the time zone difference.
Dear Adda, your order was sent out on 9th March as we stated on the website. After the customs clearance on March 14th, the final-mile logistics partner has not received the parcel yet. We have repeatedly urged the logistics company to resolve this matter as quickly as possible. Please kindly check your email for more information regarding the logistics issue.
The dress is so much nicer than I could've imagined
Dear Mackense，
We are honored to hear your compliment on our gowns. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I recently purchased some items from JJShouse and I couldn't be happier with the items that I received. The items arrived in time in good condition, exactly as described on the website. I'm thrilled with the quality and will definitely shop again in the future. The website is user-friendly, making it easy to find the items you need. The checkout process was smooth, and I received my order promptly. Highly recommended!. Overall, my experience is great and I can't wait for my next purchase.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Easy to use, easy on the eyes. Very nice and simple looking for easy access
Dear Samantha, we're glad you found it easy to use and visually appealing for quick access. Thank you for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!