JJsHouse reviews

I purchased a hat from JJsHouse. Just a cute hat. It is much too large, following down over my eyebrows, and does not come in another size. I simply want to return the hat. But I continue to get the run-around from this company, offering me a coupon to purchase something else, telling me that it "will may take quite a while" to process my refund. For a hat??!! I have never had so much difficulty returning an item. Do not purchase from this company!

i was very anxious ordering a dress online, and even more anxious when i read all these terrible reviews. i got my prom dress from jjshouse, custom sized, in a color that they did not have a picture of the dress with, for about $200 + 20 for the custom sizing. it came in about 2 weeks! i read all these terrible comments and flipped out. although i can't necessarily say that their reviews are wrong or untruthful and such, i can say that on their website they have a live chat where you can talk to someone and ask them anything. i tested it out and they respond right away on and are VERY helpful. so communication is not a problem. the dress is beautiful, perfectly made, and a beautiful color. it also looks just like the picture! i would 100% order from them again. i am so pleased. i would reccomend doing custom sizing, just since it's online. i made my bust a little smaller than what it really is so it wouldn't fall down. the only issue i have is that it is too long, but that is my own fault bc not only did i not measure my height very well, but i also didn't realize that they add an extra .5 of an inch for heels. i would do a little shorter than what your "hallow to floor" measurement really is if you are getting a prom/long dress. all in all, i am very VERY impressed. if you already ordered your dress, do not stress over the terrible comments. and if you are considering ordering, do it! it was a great price and i am so pleased with the outcome! also, i was not asked to review this item (as i saw people were asked in youtube videos) or anything like that. i am just a normal teenage customer who's happy with the outcome of buying a dress from jjshouse!

This company does not show that these items are being ordered internationally! They have an expedited shipping of 2-4 days and then after you pay they I inform you that it's coming from Hong Kong? It's ridiculous. My payment hadn't even posted yet as I requested cancellation within 1 hr of ordering and they want to give me a 10% off coupon or a 5% refund. Are you serious?? I cancelled within an hour once I realized that I would never get my order in time. What they should of stated clearly on their website but do not. So unacceptable!!! I will new reporting this company.

First. I am so stupid for not reading the bad reviews. I am so stupid from ordering from this horrible HORRIBLE company. First I ordered 3 dresses. First mistake. To try them on choose one then send back the other two. $416 with a $34 shipping fee totaling $450. Seems simple enough. Nope first they emailed me and said. "You can't order 3 dresses we can't afford it. You can only get shipped one dress at a time." So they said. We will send you one dress if you don't like we will send your second. And so on. But they charged me the total of all 3 dresses and shipping. Then it took 2 weeks to get the first dress. Before ordering I measured perfectly and it didn't even almost fit. Was TINY!!

THEN STARTS THE NIGHTMARE

I emailed them immediately because the color was ugly the dress was heavy and ugly. So at that point I was like just tell me where to return this and I don't want the other two dresses I never got so refund me that today. THey emailed and made me prove it!! They made me email them a personal picture of me in a too small dress. How absolutely insane is that!?

First they will send only ONE email every 24 hours. And the emails just go into this loop of endless tickets. And when they do email they keep asking what do I mean? They have no memory of the other two dresses they charged me for. I have emailed me 7 days in a row explaining. I got one dress. I want to return. You have charged me for 2 other dresses I never received. Where can I return this dress and return my money today. And they wrote back. Go to your tickets page to return. I send the screen shots of my order of my previous conversations.

THERE IS NO TICKET PAGE.

I ended up giving up and calling my bank and told them that this was fraud. Just stay. Far far away.

I have encountered similar responses to others I have now read here. I wish I would have read before ordering from JJ's house. I am trying to return a dress and am caught up in a big circle of emails. I have asked several times for a return ticket to send the dress back and I just keep getting automated responses. Very fraudulent compared to their stated policies on the website. I now have several different "tickets" circulating.

I admit when I first looked at the website I loved the look of everything. But I soon found out it was the biggest mistake ever ordering from there. I found a pair of shoes and they were meant to be for me for my wedding. The price didn't seem to bad but the shipping cost was extreme. And in no way doable. You have 2 options for shipping first one standard delivery 6-8 days to all major destinations! £15! Then you had the expedited shipping at £17 which take 3-6 days. I had a dress fitting within 2 weeks of my order of the shoes. I paid £17 for the expedited shipping, so after 5 days I checked my order status to find it saying still processing so I begun to panic. Sent them a message asking what's happening with my order. While we were messaging they put my order on hold! The. Told me I wouldn't receive my order for at least 3 weeks! I'm disgusted with the customer service and the company. They kept telling to use my shoes for my next occasion! I told them I can't do that as they are meant for my WEDDING day so they won't have any use after! So I after I asked how much longer would my order take as they had put it on pause they proceeded to tell me that they had no stock! So it would now take even longer. So in the end I said to cancel my order and I wanted a full refund for all the stress and time wasted as now I had to go shoe hunting again in time for my wedding dress fitting! At first they tried to argue and were being very avaisive. I proceeded to say I would be seeking advice elsewhere. After trying to give me silly discounts like 5% coupon which I said back that I had no need for because I'm never ordering from JJs house again! I got a full refund back after a week long of messages back and forth.
My main point was to them that their shipping is extremely misleading as they told me most of their products take around 3 weeks to be delivered! So why they have the 2 delivery options of 3-6 days @ £17 and 6-8 days @£15 I don't know. I have told them they are giving false information and it's very misleading unfortunately they didn't seem to care. Avoid this company!

I never write reviews. However, I have never had a company actually steal money from me before. I ordered a pair of shoes for my wedding over a month ago. I never received them. Tried to get in touch through email. This was a very difficult process, as they do not reply directly to you. You have to log back on to their website to see a response. I was directed to a china shipping company that did not pull up my order. Tried again to get in touch through the chat option. Again directed to the same shipping company with no record of my order. The customer service rep did nothing to find my order! When I told them to refund me as I have not received these shoes and my wedding now passed. I was ignored. No response at all.

I have been trying to resolve an issue on an order I placed with yourselves over 2 weeks ago.
Order ref 5773539273
After receiving the garment, I noticed it does not fit. I contacted your live chat and spoke to Mona who logged a ticket for me. She told me that someone will reply to me within 24 hours. I received an email from Michelle1Bautista, telling me about returns process, not about replacement. I have since then chatted to Henrielyn, who asked me to check the measurements of the garment in question against your product description. She asked me to email the information over to her. I did this on 17th Januar 2019 at 12.02pm Uk time. The garment is 2inches smaller than what is on your product description for size 18. As I did not receive any response from her, I started another online chat and it was Mona again. All I get told is to wait 24 hours. Now I am chatting with Iris Mae, who is telling me the same thing. I managed to point out that no one has told or confirmed to me that your error has been rectified and that a replacement product is being made free of charge.
I pointed out to all 3 that my wedding is in 2 weeks time and a new wrap is required by end of January latest.
Needless to say, I am very unsatisfied with Jjs House and the way my enquiry has been handeled.
Please let me know asap as to what action will be taken as well as compensation for the stress and time spent

I'm very happy because the dress and the handbag I've bought from JJ'house where just beautiful! And my look on my daughter's wedding was exactly the way I'd dreamed about.

My sister got married in November. In July she ordered a swatch to confirm color from JJ's. We settled on steel blue for bridesmaids. I ordered my dress and it arrived gray. I asked for a return and they kept saying no returns. I told them they gave me a color that did not match what steel blue was in the swatch. Instead of fixing the issue, they offered me 10% off on my next purchase. I emailed them about 15 times back and forth, and the best thing they offered me was a credit for another purchase from their store. I told them I no longer wanted a dress from them because with shipping and their poor service and follow-through that I probably wouldn't get the right dress in time for the wedding. I ended up paying shipping on my own to send the dress back to them and my credit card company investigated the issue and found fault in what they delivered and got me my money back. This company is a crooked company and has exceptionally awful customer service.

I had a terrific experience with JJsHouse. I special ordered at MOB dress. I sent my measurements in after a couple of days a representative called me asking to verify my numbers --after review she suggested I alter my numbers. I took her advice. The dress arrived within 3 weeks however, I should have stayed with "my" measurements-it was very big...so, took to my tailor and was told "this is a beautiful dress, material and workmanship"! Dress was fixed, looked stunning and I was very happy. When I wrote my reveiw, I received an email offering me $30.00 towards another purchase...I didn't ask for that this they wrote back after my response online.
I think that's reputable response. I do not need a response to this, I just wanted to let you know that there are lots of satisfied customers of JJsHouse.
I also heard that lots of "wedding house" suppliers like to give poor reviews so that people will not buy direct -- even though it's their dresses they sell with their names.

Great dresses and great quality.Beautiful dress .. and the excellent price .. I recommend that you send exact measurements so that you do not have any problems.

Appalling service! I have emailed so many times and just keep getting the run around. I am going to report this company for fraudulent customer service.

I did eventually get a refund after a couple of weeks of effort and 17 emails conversations later, including having to threaten to expose their unethical practices. They started really responding to me after I posted my negative review on Sitejabber. I want to encourage JJsHouse to consider changing their return procedures, which are time intensive and represent terrible customer service. Their stated policy on their web site is..."JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). The item must be returned in its original condition within 7 days of its arrival to you (if eligible per the return policy)."

1. I tried on my dress right away, thankfully, as they only give you 7 days to let them know if you are not happy with your purchase. I believe 30 days is customary for most returns. I emailed (as per their directions on their web site) and let them know I needed to return the dress as it was too small.
2. They emailed me back a boilerplate email asking for a photo of the problem.
3. I let them know I was not going to send a photo of me wearing a dress that was too small, to please send directions on how to return.
4. I got another boilerplate email.
5. I then emailed them an threatened to report them for fraud and posted my review on Sitejabber.
6. I quickly got a response with directions on where and how to mail my item, which is a processing center in the U.S.
7. Only after I mailed it did they tell me I had to have my tracking number from the post office, fortunately for me I did.
8. They continuously asked me to remove my bad review from Sitejabber, I said I would consider it once my refund was processed.
9. They indicated the item had not been received.
10. I checked my tracking number and forwarded the receipt confirming information showing that in fact it had been received by their processing center.
11. They then sent me a screen shot of something indicating they had processed my refund. My credit card report showed no such refund for a few more days.
12. I did ultimately get my refund. As well as multiple continued emails asking me to update or remove my negative review on Sitejabber.

There were multiple twists and turns that indicate to me that they JJsHouse was doing everything possible to deny a refund for something I can not use, despite their policy. I hope in the future they will rethink their process. In the mean time, you know how to get a refund if you're highly motivated.

After numerous emails back and forth, the company sent me another dress, so I added one star. Thankfully it arrived before the wedding, but it was a stressful situation. It was nice for a flower girl dress ($80), but after wearing it only one time, some of the beads fell off the belt. Just know what you get with this overseas company. I would order well in advance, be prepared to only use the item once and ensure you can file a claim with your credit card or PayPal if necessary.

I was so afraid of the bad reviews that two days before my beautiful dress arrived I was panicked thinking it may not fit. It came this evening beautifully wrapped and when I took it out of the bag I was totally surprised and satisfied! I don't have to do a thing to it but press it off.

I ordered some shoes and paid extra for prompt delivery and never received them. They refuse to give me my money back. They just lost a ton of business. They stole my money. Dont buy from this store!

Wonderful flower girl dresses excellent would recomend. the flower girl dresses were as your picture you were very good as the sizes were all varied but you got in touch to make sure all was correct Thank you

***Issue Resolved***
I was just going to delete the review but I cannot find the option.
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Don't fall for this website!!! It's a China company that does not care about the quality of your wedding dress or customer service. I've have been looking everywhere for wedding dress websites and have been doing heavy research to avoid getting scammed from China, since it has happened before. ONLY BUY IF YOU ABSOLUTELY KNOW YOU WILL KEEP THE DRESS! OTHERWISE DON'T WASTE YOUR MONEY!! All the 5-star reviews seem to be fake reviews from people who were told to give one-line 5-star reviews. Also girls on YouTube admit that JJshouse asks them to write good reviews.
Other websites to avoid: Bycoutourier.com and tbdress.com
I highly recommend Lulus.com for people who are looking for a wedding dress on a budget and that have an easy return policy (in the U.S.)

So, my wedding dress arrived and it is a perfect fit. They took all of my extra measurements and customization requests in consideration, with the result being exactly what I wanted. I will definitely order more dresses from them; forwarding extra measurements was really really worth it and will become standard procedure for me.

Dress was just as beautiful as the pictures on-line!! Fit perfectly, perfect color. I also purchased a tie for my husband to match my dress that also was the perfect color

JJ's house have repeatedly asked me to remove my review and have told me they they have refunded my money in full over 15 days ago. The money has still not shown in my bank account even though they sent through a transaction receipt' which I took to the bank and they were not able to trace. Buyer BEWARE! Not only did I have to find another dress at short notice, but I am out nearly $600 that I clearly am never going to get back. Please do not buy from
JJ's House!