JJsHouse reviews

I have been trying to receive a return label. However you are constantly asked to insert one code after another but still not receiving a label. Please be aware that the sizes are different in the USA from Hong Kong. That is the reason for the return. I am so disappointed I will never order from them again. We waited 3 weeks just for the item.

Ordered a petticoat advertised as cloth, did not match the photo quality wise and with poor stitching and velcro stuck to my dress and not true to size. Shipping is horrendously expensive for slow shipping and if you need to return something they charge you the same to send back. Offered a 50% discount off my next order. No thank you since the product was terrible. Offered a 40% refund with no need to return, accepted as I have a small baby and didn't want to spend time chasing stuff. Weeks have passed with multiple promises that it will be processed soon (plus up to 30 days once it is to get it back through paypal). Wouldn't know service if their loves depended on it. Have literally given them weeks to resolve, am at my wits end, am still chasing it which is what I didn't want with having a baby. Save yourself a headache and just don't, I am telling as many people as I can.

Do Not order from here. Total rip off. I ordered a dress that did not fit. I paid $134.00 & was only refunded &113.00. I also had to pay for my own shipping to ship back. Horrible customer service as well

I am really really hoping that I get a positive response form JJ's as I write this. I ordered the wrong colour dress and went to cancel the order an hour later only to receive an email saying they would not cancel it and I had to do it through my bank. My bank will not cancel a pending order. What do I do?!?!? I was reluctant to order off this site and now I am really regretting it

I ordered a dress on April 22, 2019. I never received my order. I tried sending emails to check on my order but I never got a response. I just want a refund.

I ordered a dress that arrived while I was out of town. The quality is very poor, and the dress is 2 sizes smaller than the stated size. I wear the same size all the time, and that is what I ordered. I attempted to return it and was told that I requested a return past the 7 day limit. I returned home on day 8 and requested the refund on day 8. I can prove I was out of town. The box was left at my front door.

I ordered a flower girl dress, it was gorgeous..but to big for my daughter. Well she had not tried it on for a while after I bought it. I eye balled it and thought it looked great. Well, I went to return and it was way over the allowed return date. They worked with me and have been very responsive to every message. Now they are crediting me so I can exchange it.

JJs House takes forever to ship and although they say they will,
THEY DO NOT ACCEPT RETURNS. I ordered 2 dresses to see which one I liked the best, now they wont let me return .

Ordered a custom mother-of-the-bride dress and paid extra for custom sizing. Followed their guidelines for measuring and took careful and precise measurements. Dress arrived several sizes too large and as time was short I hoped to have it altered. It was past the highly unreasonable 7 days to enter a complaint before I was able to see a dressmaker who told me it was cost another 150$ to fix the improperly made dress. Jj's refuses to fix their mistakes. There were two tiger dresses ordered for bridesmaids as well with the same problem. The company is fraudulent in thatbtgey charge extra and promise a custom fit but then do not follow through with the measurements sent. DO NOT WASTE A DIME ON THIS COMPANY! And do not believe reviews that say it is a reputable company with a quality product.

The site offered a Mother's Day sale price- but when asked for sale price was messaged back unable to receive it! Than why advertise sale price on dress??

They were all poor quality it came way to late and there were so many hidden fees. They are scammers run awayyyyy FASTTT!!!!

Be very careful about ordering from this company! Yes the prices are good but it seem's very hit & miss as to what you will receive. I placed an order for a tailor made dress with specific measurements, I stated what length I wanted but it is about 8 inches too short & is over all to big! I will now have to spend double what I paid for it to get it altered. the dress is for my daughters wedding in August & I was planning on ordering another one for my son's wedding next April but I'm not going to risk it now!!!

DO NOT BUY FROM THIS COMPANY - ORDERED JACKET THAT WAS WAY TOO SMALL. TRIED TO RETURN AND THEY WANTED PHOTOS - HOW DO YOU PHOTO ITEM THAT IS TOO SMALL! THEY OBVIOUSLY HAVE NO INTENTION OF TAKING THE ITEM BACK.I REFUSE TO PAY RETURN SHIPPING TO CHINA!!!

I ordered a custom dress and non of the measurements were correct! Then when I emailed them and sent them photos they just kept sending me the same automatic message back offering 10% off coupons....I WILL NEVER BE ORDERING FROM THERE AGAIN! WORST SERVICE and now i'm out $200 and have to go buy ANOTHER dress.

Though I ordered a tailor-made dress, I found something that was completely different. After communicating with the store I was told that they found that the dress was really sewn according to the data. Although I got back 40% of the price of the dress, I am very dissatisfied with the business approach and I think it is a fraudulent business.

I have ordered a veil and before ordering I have asked them when its gonna be delivered because I needed it within 2,5 weeks, they assured me saying that its gonna be delivered in a week. After ordering they didnt dispatch it for a week and apologising said that they had dispatched it finally and its gonna be delivered a week later then I needed it, the same day I have emailed them saying cancel the order cause I dont need that late and they said i can return it with a refund once i get it. Once i got the veil I sent it back, and its being 3 months since I sent it and I still haven't got a refund because I haven't given them a tracking number which I didnt keep. So if you dont have a tracking number they are not gonna refund.

Appalling customer service, wrong item revived and then when it did arrive wrong colour! Tried contacting to return, but all received was stalling tactics
DO NOT BUY ANYTHING FROM THEM!!!

I'm a writer and as such used to bad reviews, But in addition I'm also a mother of the bride who did not want to wear traditional, and after months of consideration mainly due to the not so good reviews of this company, I thought, give it a go So, arrives here, late on a Friday night a foot square parcel, soaking wet because of the weather and I puts it aside in order to finish my meal in peace with my hubby before all kinds of things hit various fans, although I was still clinging to one fact. The cost for what I was getting was not that great. Not really. Anyway, what eventually came out of that parcel left me beyond belief glad I ordered this dress. The colour, the fit, the finish is stunning.

I ordered a satin bolero which arrived promptly. However fit was so appalling it was unwearable. They refunded 40% of purchase price but this did not even cover postage. Not worth spending more money to alter it . I would never use this company again.

I was so sceptical of ordering after reading 50/50 reviews on this site. Thought what the hell, il order way in advance through paypal so im covered.
The dress only took one week to arrive- SHOCKED i was expecting 6weeks after what i read
And the dress is PERFECT exactly like the picture, thw material ia high quality and heavy, no faults.
I upped a size i will need to have it altered in the waist.
I guess im one of the lucky ones that it worked for and im so pleased as it saved me a fourtune.
To have this dress made for me would have cost between 700-1000AUD.
Very very happy

Little blue tins. All completely destroyed, no packing and both bags were already open. They offered 40 percent of the purchase price or 6.00 on a 16.00 purchase plus I paid9.00 shipping. Whereby I lose 19.00 for receiving the junk. These are thieves. They are nothing like a reputable U S company. Don't do business with them. They also said I could spend even more of money to mail back the broken tins to them and then try to seek reimbursement. I sent them photos so they could clearly see the condition

The inside of the dress is well made, but they really did a lazy job on the lace, not to mention the poor quality of the lace itself. The fit around the arms on the upper body is pretty bad.

This company is horrible!!! Quality of the dress sucks! I orders according to their size chart and the dress still didn't fit and they refused to allow me to return!! They offered me 20% off ordering a second dress!! Terrible customer service! They charged me for expedited shipping when I didn't select that option and they didn't even expedite the order!!! Horrible in every way!