Overview
JJ's House has a rating of 3.8 stars from 3,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
JJ's house has good customer service. Beware the $30 coupon for a positive review offer, it has a minimum purchase requirement of $200 that they don't tell you about. Other than that, items seem to be shipped pretty quickly.
I really like the try on method. I've never come across other sites that do this. The dresses in general are great quality and very affordable. So many colors to choose from. I've talked to me friends about JJ' House.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
We ordered a dress for our son's mid May wedding in early March. It took JJs 65 days to process the order (not 15 as advertised). Also, if you pay 25.00 for expedited shipping, your package is slow shipped from China (or wherever), and spends God knows how long in the states on the way from Florida to New Jersey where it is sent to you via 3 Day Mail service. It arrived a week after the special event. When you complain or seek refunds they give a small percentage off so you are totally fleeced. We had to rush to buy another dress last minute. Advice: Stay away from JJs if you want something on time for a special occasion. I could go on I am so livid.
Dear customer,
Thank you for your feedback.
The measurements you left may have something wrong. We have sent emails on 2021-03-12 to check the measurements with you, but didn't get your reply. That is the reason why we can not start your order. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Ordered 2 dresses, both are unable to be zipped from the waist. Bust and waist measurements are accurate but the thorax is shaped like a Barbie Doll, not a human. Hold them up to you and can see your ribs on either side. (114 pounds, 5 feet 4 inches)
Also had a 60 dollar charge for "duties, or broker house fees" via UPS to even receive this box with doll shaped dresses. Not told about this prior to ordering but UPS guy said "Yeah, that happens coming from China".
Now they will not respond to email via site and I have to provide photo documentation before they will consider accepting a return.
Horrible. I feel had.
Dear Lucille A.,
Thanks for shopping from JJsHouse.com and sharing your shopping experience with us.
Firstly, we are sorry to hear that you have been charged of customs fee. In fact, this fee is just charged by your local customs, instead of our company. And it does happen sometimes when doing foreign business.
Meanwhile, I apologize that we did not meet your expectations. We want you to know that you are very important to us and we truly appreciate your comments. I hope you can indulge me by sending the specific details of your experience via feedback@jjshouse.com. We would like to have better understanding of the issue and resolve your concerns promptly and to your satisfaction.
At the same time, please kindly tell us the order number or the email address you used to place the order.
Sincerely yours,
JJ’sHouse Service Team
Horrible customer service!
They sent my dress in the wrong shade that and also had bad stitching right on the darts. The process to return it and get a new one in the correct color (so I actually match the rest of the bridal party) was awful! Takes forever to go back and forth via email. They gave such a run around and didn't offer any discount for all the crap they put me through. Now I'm 3 weeks from the wedding and still no dress! Praying it gets here in time and is correct and without issues! Definitely don't recommend this company and won't buy from them again!
I have only ordered dresses to try-on at home, but will definitely be purchasing from JJ's House! Found the perfect place to buy a dress for my daughters' wedding this fall. You can find something very formal, or less formal for an amazing price and extraordinary quality. All the dresses are fully lined and have built in bras. Very quick delivery - doesn't get much easier than this!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Followed measurements and ordered accordingly. Received dress and it was 4 sizes too big. Tried to reorder and was told "you must keep all you order". Nothing was custom fit. After creating THREE tickets. Still no reply. They are all helpful until order is placed. Putting hold on CC.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Awesome! I have purchased 2 dresses from jjshouse and both are amazing quality with fast postage. I truly can not recommend them highly enough to anyone looking for a quality dress at an unbeatable price! So happy and can't wait for my wedding day:-D
Warning! This company will take your money and ignore your requests with customer service. I have said many times and requested to cancel my order and get my refund through tickets, phone (doesn't work its disconnected, the chat online doesn't help at all etc) Very bad service! Do not order from this company.
They don't response within 24 hrs. It is has been more than 7 days and nothing.
Dear customer.
We have known your main complaint and we are sorry to bring you all the inconvenience.
Due to the novel coronavirus, some makers were not allowed to be back to work and the delivery time was also be affected.
We are sorry for the delayed response. But we never mean to ignore your requirements. Because of the huge amount of consultations, our customer service staffs are trying our best to response to every request. We are sorry for the delayed response. Hope you could kindly understand that we will try our best to solve the problem for you.
To solve your problem, our customer service staff has sent you an email. Please remember to check your email box.
Thank you for your time and effort. Hope we can serve you better in the future.
I have ordered 4 dresses from JJ's House in the past 2 months. Yes, they take awhile to come but they did work with me on an expedited order. The color scheme changed at the last minute for one son's wedding. Two dresses had been custom made so naturally I didn't request a cancelation for those. The company was fantastic in processing my refund even though it was past the date (had not shipped yet). The dresses I did get were good, I just don't have a model's body. My daughter is very pleased with her dress as well and will definitely wear it in the future.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a size 12 pant suit the shirt is made very disproportionately and 3 sizes too small. They will only let me have in store coupon for something comparable, or 40% refund. Clearly this is a rip off! I will never shop here again or recommend their company.
The dresses are very well made; they thought of everything including built in bra is some cases. The try-on feature is an excellent idea; specially, their size do run small, so Do pay attention to the size chart even if it doesn't seem right according to you normal size.
I will definitely buy from them again. Forgot to mention, the customer service is top notch. Very helpful and responsive.
Thank you for a great experience!
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
Ordered a wedding party dress... the thing came in made of God knows what for the lining... weighed a ton! Never have I put on anything (except perhaps the Dentist's lead apron during teeth x-rays) that weighed me down so much. Could not wear it because it was so uncomfortable. Trying to get it returned appears to take an act of Congress. Would NOT recommend this site. Go to an online department store and save yourself the disappointment and wasted finance.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address: a*****@aol.com. Please have a check and give us a confirmation back and we will try our best to help you out.
JJsHouse service team.
In the ad, my dress looks sleek and beautiful-in real life its clumpy, uncomfortable and CHEAP! I wouldn't wear this Anywhere, let alone a wedding. I will never order online clothing again! Buy at a Real Store where u know exactly what you're getting!
Dear Mary D,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We do apologize but we made the order carefully as shown on our website. Could you please kindly send us some pictures and then we can improve better. Please kindly check the email we sent and give us a quick reply.
Thank you for your cooperation in advance. Hope to hear from you soon.
These arrived a couple of days ago (excuse my work uniform & neglected hair!) I'm absolutely delighted with the materials, colour, quality packaging, sizes (of bouquets and shoes)
I showed my parents the flowers today and my dad wants to buy some just for in his house! Have promised to email him the link. They took a few weeks to arrive, but Ivm not getting married until Sept so still plenty of time to spare.
I'm now looking at ordering more from them (wedding favours) now that I know they are such good quality and value for money
I do highly recommend... just order in plenty of time
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered 5 adult bridesmaid dresses and a veil- this came to £461.89... I then paid £58.76 for shipping- total £520.68.
I then get a message from DHL saying that £124 is due to be paid for duty & taxes before these dresses will be delivered... Unhappy doesn't even cover it! I have emailed customer service... Awaiting a reply... Very very upset, not what you need before Xmas & a wedding!
UPDATE 30. 12. 13: JJSHouse customer service rep got in touch; refunded the £124... the dresses were delivered with 8 days of ordering, super quick! Follow up from the rep happened to ensure all was ok... Now very impressed & happy. I am waiting for my bridesmaids to come & try on the dresses... I will keep you all updated.
Dear Zaira:
Thank you so much for posting this review. We are glad to hear that you trust our website and bought 5 dresses. On the other hand, we are sorry for your problems. Please kindly note that this situation happens rarely and would you please kindly give us your order number so that we could try our best to help you? You may also send us an email to our email address: feedback@jjshouse.com and our top manger will handle your case. If any problems, please keep in mind that we are always ready to help you.
Hope to hear from you soon.
JJsHouse team
Currently waiting on a refund for my returned items. Will be happy if this is processed as promised. This issues were resolved and a full refund was provided. I am happy they followed through with their word. Just wish they did not make it so difficult from the start.
Update: JJsHouse had contacted me and resolved the issue in a timely manner. I am satisfied with their customer service:)
Do not order from this website! I bought a dress a few weeks ago and payed the full cost of dress, along with the shipping fees ($16.99 US expedited). However, I have been informed by DHL that I will need to pay an additional $86.97 CAD before I can receive my purchase.
JJsHouse's website does not mention these additional fees at the checkout, and it does not state on their website that they are based in or will be shipping from China, making these additional fees so expensive. These fees are ridiculously high and unfair as I cannot afford to pay them. Please do not buy from this website!
Dear customer,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.
Thank you for your kind understanding and support.
JJsHouse service team
Feedback@jjshouse com
Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it.
Worst customer service experience of my life. I was guaranteed a delivery date by their representative over Facebook messages- and then told the next day after ordering that it wasn't going to be delivered on time and the they would charge me partial cost for ordering - not a full refund. Do not trust them, I recommend looking on bhldn.com or lulus for fast shipping, good refund policies & professionalism. This place has been absolutely ridiculous. I have attached photos of their representative saying one thing, their production department telling me another.
High stakes for ordering a wedding dress that you love —- they mess up and then tell you that you have to pay for it? Don't do it :(
Dear Katelyn M,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We do apologize that we can not catch the date. Please be assured we have cancelled the whole order and issue a full refund. If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
- Visit Website
- Singapore, non-US, Singapore
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our policy better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~