I ordered a customized bridesmaid dress and was pleased with the results. Thank you JJs House!

Really enjoyed my shop with jjs. Great deals and prices for dresses

My dress is beautiful as is the vests I ordered for the groomsmen

Wonderful cloths and accesories and professional people.

TL; DR: Ordered made-to-measure dresses 28 April, asked for confirmation of measurements 6 different times, including 3 refusals to accept measurements supplied, up to 2 weeks after measurements provided. Order kept being suspended whilst I "confirmed". Event date was clear from 12 May, measurements ditto. On 30 May, still receiving emails asking for measurement confirmation, I request cancellation – derisory offer received (refund 5%).
I placed an order for 4 dresses on 28 April 2022 and full payment was taken that day. The requested measurements were bust, hips, waist. At the time of ordering, the delivery date was scheduled for 11-16 May. On 11 May I went to the website to check the status of the order to find they had emailed me on 30 April about a set of measurements they hadn't requested on the order form (neck to waist, waist to base of dress – not included at all in the bespoke order form) and asking me to re-measure all the waist measurements. This email went direct to Junk and was from an email account which doesn't accept incoming emails, as did the email shortly after, suspending my order. I remeasured, and took the additional measurements, on 12 May and sent an email stating my event date - 9 June. The tracking system on the webpage still gave delivery for 11-16 May.
On 15 May I received an email telling me the variance between 2 measurements (bust and waist) was too great for their dressmakers. I confirmed and resent the measurements, just about complying with the waist-bust measurement. Measurements do not change from 14 May.
I received an email on 24th May telling me the due date for delivery would be 9 June.
I then received an email on 25th May, followed up by two further emails both on 26th May asking me to confirm a specific measurement, that I had initially supplied on 12 May, was [25cm]. I wrote back to all 3 saying no, it's [33cm], as set out in the email of 12 May. On Friday 27 May, I received an email asking for a photo of me making the measurement that I had sent them first on 12 May, more than 2 weeks earlier, then on Monday 30 May I received an email telling me that as I hadn't replied they had again suspended the order.
At this point there is no way these dresses are going to be made and received by 9 June, even if I video the whole measurement process to demonstrate I'm not inventing measurements. I wrote an email on Monday 30 May to cancel. As the order was currently suspended, and they have not actually got a confirmed set of measurements, with nothing actually processed yet, I was absolutely stunned to receive an offer of 10% off a future purchase, or 5% refund. I'd made it clear throughout that I need them by a certain date. They have my phone number and are supposedly based in Cambridgeshire.
I understand the importance of correct measurements. If I'd measured incorrectly and they'd produced it and sent it, I would be cross with myself but unable to blame them for following my measurements. They seem to have been dead-set on questioning things, even raising random measurements 2 weeks after the initial measurement was supplied, and refusing to accept 3 different confirmations of that measurement. They send emails so full of links that they go straight to Junk, from an email account that doesn't accept incoming emails.
I had previously used JJsHouse for a different family event, and the dresses had been provided by a relative who just took my measurements and sent me the dresses, back in 2018. If I had checked these reviews beforehand I would not now be about to fight for £340, which has also cost me hours of my time in measuring my children, writing emails responding to increasingly baffling requests – time that I do not have. Additionally, I'm now out of pocket for other dresses that I've had to buy in a hurry.

DONT BUY NOTHING FROM THIS PLACE THEY WONT DELIVER ON TIME NOR RESPOND ON TIME THEY TELL YOU LIES!

Do not buy from this JJSHouse. I ordered a dress and shoe from the company. I took my measurement exactly as they has provided in the sizing chart and the dress was so big 2 sizes bigger than the measurement chart they provided.
I asked for to return form to send back the dress because they had promised to give me a coupon for the original value of the dress and also to return the shoes because I had to pay for return fees and all the shipping fees. To buy and return the dress.
24 hours later the chat representative sends me a return form for only the dress without the return form for the shoes.
I live in Canada and they advised me to send the delivery of the package within 7 days to US.

The last message I sent to them was
". To speed up the interaction process, the final process I would like to conclude our interaction with is to have the Wedding dress returned and to provide me a Coupon which equals to the full item value of the dress which can be used to place the new order directly. Also, I would now like to include the full refund & return for the Leatherette Chunky Heel closed toe pumps with tassel crystals. I do not want to receive this refund in a coupon, I would like to have this $76.00+tax to be processed as refund back to my credit card."

This is the message I received 24 hours later. Hoping it would finally get resolved.
"Thank you for your email.
We are sorry for the late response. Due to the significant time difference, we cannot get back to you on time.

Please be reminded that all the shipping fees are not charged by us and are not refundable. As for the return shipping and new order shipping, it will be at your own expense.

We processed option 4 instead.

We are glad to accept your return. Here is the return form attached. Please print the return form and put it inside your package with your item(s). Otherwise, we cannot find your order in our system and process the return just by the package received. Please also make sure the item is in the original conditions (unused, unwashed, unaltered, undamaged, and unsoiled, with the tag still attached and intact if it has one when delivered).

RETURN ADDRESS:
Name: JJS Return Center (US)
Address:
Anjie Warehouse
******* W 82nd St Ste A
Lenexa， KS
Country: United States
Postal Code： *******

Please use a safe and reliable delivery service to return the parcel within 7 days to ensure the parcel will reach us. It will be better if the courier can offer a tracking number. We reserve the right to keep your refund if the parcel isn't returned within the required time.

As the return shipping time plus our process time normally add up to about 10 days, you will get our refund notification email within 10 days after your send the package out. You can contact us directly if the confirmation email does not reach you in 10 days.

For the refund, it may take another 3-5 business days to arrive in your Account Which You Used to Pay for the Order once you receive the confirmation email. There might be a small transaction charge by your bank that we have no control of. If you didn't receive the refund on the estimated date, please contact us through email. We will try to help in any way we can.

Note: Please keep the receipt of the returned parcel for sure as a reference until we receive your return.

Thank you for your time and understanding. Hope we can serve you again in the future.

Would you please help us to share your ideas on how to improve our customer service? It takes less than 1 minute but means a lot to us. Once you complete the survey successfully, you will get a US$5 coupon code at the end of the survey:
https://www.jjshouse.com/en/service-satisfaction-0001sk9nms5wrwnpyzjr"

For buyers who are not happy with your purchase, you have no choice but to eat it. That is JJsHouse slogan.

Brilliant orices. Clothes as in website. Nice quality and great selection

My dress is stunning. I couldn't be happier with it.

Hats look better in the picture but in real not. Never buy again... blabla bla. NEVER BUY AGAIN...