JJ's House

I ordered several pairs of ballroom shoes for a show. The order was processed quickly but the tracking number and subsequent emails name me think this is a scam. Shoes have not arrived, tracking number is not tracking anything and only a partial refund has been given instead of a full one seeing nothing has arrived. It's very disappointing. Questions about the whereabouts of the product were never clearly answered. Very little help was given in trying to find the products first, only offers of refunds.

The dress dis not resemble photo. I returned it, noting on website it said within 7 days. There was no return information in the package, only a returns address on the box. When I replied to an email saying I'd returned dress I had a rude email back informing me that I'd only receive 40% of a refund due to me not including a returns form with the dress which they would have sent. The process was completely unclear and I wonder if this is how they make their money because the dresses certainly won't.

My daughter ordered a dress for her prom. The dress was nice but didn't fit. She reached out to their customer service/support several times inquiring about returning the item. When no response was received after several weeks, she decided to respond to the order confirmation email. Amazingly, her message was answered but since too much time had passed, they refused to offer any return options. This company plays games with peoples money. My daughter learned a valuable lesson. Dishonest companies are out there. We will avoid JJ's House for any future dress purchases and we will make it a point to tell as many people as possible about how dishonest this company is... I cut and pasted my daughters email below. Response just stated she was passed the 14 day period and a return label was not an option...

Hello, my name is_____ and I have sent multiple requests for help through you website and a couple of emails. I have not received an answer form anything so I decided to reply to this email. I have been trying to return a dress i ordered from your website but I cannot get the return label and your website wont let me access it so im not sure how to proceed. Please let me know what I should do. Thank you for your time.

Horrible that she had to experience horrible customer service. JJ's House only care about making money... We will be donating this dress to charity since there as still some good people left in this world.

I purchased 3 wedding dresses and it took a month after payment for the dresses to be shipped. The dresses have still not been delivered and although I have given the company proof via royal mail who conformed in writing my order hasn't been delivered, they have still refused to give me a refund. They will only give me 50% of my money back. The customer service is disgusting and I am forced to seek further action. Please do not purchase from this scam company!

Bought dress and returned the ff day and email the proof. I emailed again the proof fr canada post tracking that they received it april 19 2021 and now May 12 2021 they did not email me back and haven't received the refund yet. Upon writing this, i got email fr them at around 4:35 MT may 12, asking for order no after 2 follow ups. They are not true to their promise that refund will take to 5-10 days once they received the item!

I ordered two gowns from JJ's house for my son's upcoming wedding. I chose one of them, but ordered it in a different color, after being assured by customer service that I could return the gowns I did not want. I am trying to go about returning these two gowns, but every step is leading to a dead end. Customer service (accessible only via chat) has told me repeatedly that they have made a ticket for the return and I would be contacted with the next steps to complete the return. This has not happened. I have absolutely no recourse. The number that I found to reach the company says it is disconnected. My emails have not been responded to. I feel that this is a total and complete scam! I am only given 14 days to return, and this runaround is costing me all of them. This is obviously purposeful on their part. STAY AWAY FROM THIS COMPANY! I am looking into next steps to take action against the company.

I bought ceramic wedding favors for my guests and received half of them broken. The packaging had no padding. Once I contacted JJ House to ask for assistance they asked me to send pictures which I did. I then got an email saying the will provide a 50% store credit or a 40% refund. I selected the 40% refund as I did not want to spend more money at JJ House. Today I received a $55 credit to my PayPal account. They gave me a $55 credit on a $460 bill (not 40%). I am now left with a $405 bill and a bunch of garbage because they didn't properly pack the shipment. The price is attractive but you are buying garbage. BE CAREFUL!

So I had ordered a 6.5 shoe and the shoes that they sent me were definitely a 7. No big deal, I figured I would just contact them for an exchange, well they don't except exchanges only returns, and when they send you the new pair you still have to pay for the shipping Again. OK fine no big deal, I contacted the site twice and they kept telling me that they would send me a return slip within 24 hours and never sent it to me. And they just kept telling me contact us back in 24 hours. It really seems like the site is designed to make returns impossible so that you have to purchase another item. I won't be purchasing from them again

I ordered this standard size "off the rack" dress for my daughter's wedding, a standard size which usually fits with most designers, however, the dress was slightly small. I was hoping to be able to fit into it by the time of the wedding but unfortunately I had to wear a different dress. A 7-day return policy is simply not enough time when planning in advance for an important event like a wedding. The dress was never worn. I contacted the company and was told it was beyond their 7-day return policy but they could offer me a 10% off coupon on another purchase! Seriously?! Any other retailer in this country would accept a return with a receipt. Do not use this retailer!

We ordered a dress for our son's mid May wedding in early March. It took JJs 65 days to process the order (not 15 as advertised). Also, if you pay 25.00 for expedited shipping, your package is slow shipped from China (or wherever), and spends God knows how long in the states on the way from Florida to New Jersey where it is sent to you via 3 Day Mail service. It arrived a week after the special event. When you complain or seek refunds they give a small percentage off so you are totally fleeced. We had to rush to buy another dress last minute. Advice: Stay away from JJs if you want something on time for a special occasion. I could go on I am so livid.